Upgrading firmware on gateways is time consuming and can introduce unexpected issues to customer services, however new firmware images are released on a weekly basis to add new functionality, patch security holes, increase stability, and improve broadband performance. How does your engineering and operations team determine if firmware updates are worth the hassle and risk of deployment?
Looking for a way to reduce operational costs and streamline the firmware update process? Gain an organized database of your entire CPE network and schedule automated end-to-end firmware management processes while retaining full visibility over device statuses — even while updates occur.
Reducing OPEX while systematically ensuring consistent quality of experience for subscribers is no easy feat. For operators looking for ways to improve DOCSIS firmware management, the challenge is to reduce downtime while ensuring subscribers receive necessary firmware updates that may be required for new services, devices, or just as part of regular upgrades.
In mid-to-large-sized organizations, deploying firmware updates to a wide network of end-user DOCSIS gateways is a long process that is prone to numerous service disruption errors. As a result of the work required and the risk of disruption to end-user services, many operators will simply put off updating firmware until it is critically necessary.
Operators across the globe are attempting to improve customer loyalty and reduce churn rates by offering a better quality of experience (QoE) to their subscribers. But do operators understand what improving QoE really means? Is there a clear definition for this industry buzz word? This complimentary white paper addresses these questions and examines the common challenges that operators face when attempting to satisfy customer QoE needs.
Firmware management can be a hectic and highly stressful event — from people at home experiencing service interruptions, to network administrators and engineers working long hours to ensure that updates are rolled out according to plan.
Are you making the most of your existing Broadband Command Center investment? If you're relying on homegrown solutions or poorly integrated add-ons to manage DHCP lease data, fraud, or firmware updates, you may not be maximizing the available efficiencies the solution provides. Worse yet, you could actually contribute to extra strain on the DHCP service. Maximize your investment with three extensions that optimize DHCP performance.
Providing great Quality of Experience (QoE) is essential to retaining customers and maintaining revenue growth. To do this, operators must ensure that service quality meets, or exceeds the expectations of the subscriber.
Providing great Quality of Experience (QoE) is essential to retaining customers are maintaining revenue growth. To do this, operators must ensure that service quality meets, or exceeds the expectations of the subscriber. This white paper offers insight into the current challenges that operators face while attempting to deliver high QoE in the time of complex, […]
In this recording, you’ll hear from industry experts on why this standard is significant for the cable industry, the visibility and support challenges it will help solve, what the industry is doing to remove barriers to adoption, and how other operators are using it to launch new services. Join this live Incognito webinar to learn: […]