How can you gain a 360 degree view of the customer experience? From subscriber onboarding to proactive service quality management to enabling self-care, discover how you can enhance every step of the subscriber service lifecycle.
Embrace the next generation of customer care with a comprehensive solution for Customer Network Experience Management. This solution moves beyond simple device management to streamline the entire lifecycle of broadband services. Easily onboard new subscribers, collect deep insights from the subscriber network, and proactively monitor service quality on any access network. Boost customer care, reduce […]
How can you maintain consistent quality of service to increase customer satisfaction? An end-to-end service quality management (SQM) solution makes it easier to diagnose issues at every stage of the service journey with proactive and reactive care.
Improve CSR troubleshooting and lower support costs with Smart CSR, a troubleshooting and integration platform that enables faster root cause analysis, smoother workflow, and enhanced subscriber QoE.
In mid-to-large-sized organizations, deploying firmware updates to a wide network of end-user DOCSIS gateways is a long process that is prone to numerous service disruption errors. As a result of the work required and the risk of disruption to end-user services, many operators will simply put off updating firmware until it is critically necessary.
Operators across the globe are attempting to improve customer loyalty and reduce churn rates by offering a better quality of experience (QoE) to their subscribers. But do operators understand what improving QoE really means? Is there a clear definition for this industry buzz word? This complimentary white paper addresses these questions and examines the common challenges that operators face when attempting to satisfy customer QoE needs.
Learn why cable and wireline operators alike are adopting TR-069 worldwide, with TR-069-enabled customer devices numbering more than 147 million in 2012.
Accelerate deployment of mobile broadband services with automatic configuration and remote management of fixed line and mobile devices
In this recording, you’ll hear from industry experts on why this standard is significant for the cable industry, the visibility and support challenges it will help solve, what the industry is doing to remove barriers to adoption, and how other operators are using it to launch new services. Join this live Incognito webinar to learn: […]
Subscribers today want richer services, faster access, and inevitably, lower prices. For service providers, this leads to a network capacity crunch that can seriously affect service assurance, quality of experience (QoE), and customer loyalty — not to mention profit margins. How can you optimize your returns in this kind of competitive environment?