Subscriber service fulfillment is a complex undertaking involving many individual steps — and it’s often the first impression you make on new customers. Discover how to reduce OPEX and make a better first impression by downloading this complimentary white paper.
How can you maintain consistent quality of service to increase customer satisfaction? An end-to-end service quality management (SQM) solution makes it easier to diagnose issues at every stage of the service journey with proactive and reactive care.
Launching a prepaid service requires some fundamental B/OSS processes. The fact that it is prepaid can help reduce the complexity involved, but that is not to say that you do not need to consider all elements carefully. Get expert opinion on what you need to consider when launching prepaid services on an existing B/OSS architecture.
Among all of the strategic challenges competing for network service providers’ (SPs) attention, nothing is more crucial to success in the day-to-day battle for market supremacy than finding a way to accelerate activation of new services and promotions.
Discover how the provider overcame integration challenges with an end-to-end service activation solution that supports all the moving parts on their network to become a leading provider of converged services over fiber in Latin America.
If DOCSIS, DSL, and Fiber are the dominant fixed-line last mile networks, than Wi-Fi is the dominant last hundred foot network. Operators have learned the Wi-Fi network supplied through a broadband gateway is itself an extension of their service and brand identity. The earliest days of this service defined the need to assist customers with […]
Worldwide, demand for faster broadband speeds and better service experiences has sparked a new wave of access technology. Fiber optics leads the way due to its gigabit-per-second speeds and relatively inexpensive deployment costs; however, there’s more to deploying fiber than just building the network.
The key to revenue assurance is to identify areas that either generate or save money. Implementing secure, end-to-end processes stops revenue leakage, avoids future issues, and enables an increased focus on proactive strategies to generate revenue. Get the guide to discover 5 tactical approaches for revenue assurance for service providers.
The need to provide better QoE has been a major concern for broadband providers due to its direct influence on subscriber retention rates. But how well do you actually understand what influences your subscribers' QoE? Read this report to find out: where QoE falls short for subscribers, important service improvements subscribers' want, and much more!
Operators across the globe are attempting to improve customer loyalty and reduce churn rates by offering a better quality of experience (QoE) to their subscribers. But do operators understand what improving QoE really means? Is there a clear definition for this industry buzz word? This complimentary white paper addresses these questions and examines the common challenges that operators face when attempting to satisfy customer QoE needs.