Resources Tagged service-fulfillment-and-assurance

  • 5 Tactical Approaches to Revenue Assurance for Broadband

    The key to revenue assurance is to identify areas that either generate or save money. Implementing secure, end-to-end processes stops revenue leakage, avoids future issues, and enables an increased focus on proactive strategies to generate revenue. Get the guide to discover 5 tactical approaches for revenue assurance for service providers.

  • 2016 Broadband Consumer QoE Report

    The need to provide better QoE has been a major concern for broadband providers due to its direct influence on subscriber retention rates. But how well do you actually understand what influences your subscribers' QoE? Read this report to find out: where QoE falls short for subscribers, important service improvements subscribers' want, and much more!

  • The Evolution of Subscriber QoE

    Operators across the globe are attempting to improve customer loyalty and reduce churn rates by offering a better quality of experience (QoE) to their subscribers. But do operators understand what improving QoE really means? Is there a clear definition for this industry buzz word? This complimentary white paper addresses these questions and examines the common challenges that operators face when attempting to satisfy customer QoE needs.

  • New Service Roll-out Series: Decreasing New Services Time-to-Market with SDN and NFV

    Service introduction velocity for operators has been an ongoing subject for many years. The ability to introduce any new service is the ability to define new products and generate new revenues. Some of the most significant developments in service orchestration, Software Defined Networks (SDN) and their relationships with Network Function Virtualization (NFV), are beginning to […]

  • Beyond Traditional WiFi: 3 Top Challenges (And How You Can Solve Them)

    Whether the subscriber is an individual or a business, reliable WiFi has never been more important — or more likely to fuel customer frustration. This paper examines three major WiFi-related challenges for service providers operating in complex environments and discusses how to overcome these challenges with the latest industry standards, including The Broadband Forum’s TR-069 protocol and extensions.

  • Enhancing Subscriber WiFi QoE in High Density Areas

    Subscribers today expect to be connected at all times with exceptional service quality. For communication service providers operating in high-density, urban environments, multi-dwelling units (MDUs) are a big cause for concern. How can you guarantee a high WiFi QoE for your MDU subscribers when you can’t control the factors influencing their service?

  • Overcoming Challenges for Managed WiFi Business Services

    Robust, easily accessible Internet is no longer optional for businesses — it’s a necessity. From large workforces looking for reliable ways to collaborate wirelessly to small-to-medium businesses offering WiFi to their staff and customers, businesses are increasingly looking for service providers that offer reliable managed WiFi solutions. How can you ensure a seamless WiFi experience for your business customers without driving up operational costs?

  • Optimizing Public WiFi Networks to Raise Subscriber QoE

    A Devicescape survey reported that 88% of customers see WiFi as a commodity that should be available everywhere, all the time. To meet this demand, service providers have deployed public WiFi hotspots to add value to their existing service packages. But how can service providers ensure that public WiFi hotspots are running at optimal performance? The major challenges, configuration best practices, and continual optimization techniques are explored.

  • Symptoms of Network Abuse and How to Stop It

    CPE cloning, WiFi re-selling, CSR fraud and more — can you identify symptoms of network abuse on your network? Service theft and revenue leakage go hand-in-hand, with MSOs losing up to 5% of revenue each year to network abuse.

  • Enabling Community Wifi with DHCP

    A major cable provider and MVNO in Spain wanted to increase customer retention in the competitive European market by offering a community WiFi service. This would enable the company’s more than 1 million subscribers to roam between services using public DOCSIS-based cable modems with WiFi capabilities.