Improve CSR troubleshooting and lower support costs with Smart CSR, a troubleshooting and integration platform that enables faster root cause analysis, smoother workflow, and enhanced subscriber QoE.
Reducing OPEX while systematically ensuring consistent quality of experience for subscribers is no easy feat. For operators looking for ways to improve DOCSIS firmware management, the challenge is to reduce downtime while ensuring subscribers receive necessary firmware updates that may be required for new services, devices, or just as part of regular upgrades.
The need to provide better QoE has been a major concern for broadband providers due to its direct influence on subscriber retention rates. But how well do you actually understand what influences your subscribers' QoE? Read this report to find out: where QoE falls short for subscribers, important service improvements subscribers' want, and much more!
Firmware management can be a hectic and highly stressful event — from people at home experiencing service interruptions, to network administrators and engineers working long hours to ensure that updates are rolled out according to plan.
Whether the subscriber is an individual or a business, reliable WiFi has never been more important — or more likely to fuel customer frustration. This paper examines three major WiFi-related challenges for service providers operating in complex environments and discusses how to overcome these challenges with the latest industry standards, including The Broadband Forum’s TR-069 protocol and extensions.
Are you making the most of your existing Broadband Command Center investment? If you're relying on homegrown solutions or poorly integrated add-ons to manage DHCP lease data, fraud, or firmware updates, you may not be maximizing the available efficiencies the solution provides. Worse yet, you could actually contribute to extra strain on the DHCP service. Maximize your investment with three extensions that optimize DHCP performance.
Robust, easily accessible Internet is no longer optional for businesses — it’s a necessity. From large workforces looking for reliable ways to collaborate wirelessly to small-to-medium businesses offering WiFi to their staff and customers, businesses are increasingly looking for service providers that offer reliable managed WiFi solutions. How can you ensure a seamless WiFi experience for your business customers without driving up operational costs?
Looking for a way to reduce operational costs and streamline the firmware update process? Gain an organized database of your entire CPE network and schedule automated end-to-end firmware management processes while retaining full visibility over device statuses — even while updates occur.
Ensure the best WiFi service quality in high-density environments with a remote device management solution that enables automatic interference detection, advanced analytics, and intelligent responses to network changes.
Learn why cable and wireline operators alike are adopting TR-069 worldwide, with TR-069-enabled customer devices numbering more than 147 million in 2012.