Embrace the next generation of customer care with a comprehensive solution for Customer Network Experience Management. This solution moves beyond simple device management to streamline the entire lifecycle of broadband services. Easily onboard new subscribers, collect deep insights from the subscriber network, and proactively monitor service quality on any access network. Boost customer care, reduce […]
A practical collection of tools to help you deploy and optimize your WiFi network. From monitoring and management to improving subscriber QoE, we’ve rounded up some of best resources to help you improve business and residential WiFi deployments on your network.
Over 1500 consumers from the United States of America and Germany answered questions on their experiences with today’s WiFi hotspots. Download the report from your region to learn about the consumer’s current perception of the WiFi hotspot experience, and what direction quality expectations are headed.
WiFi is everywhere, but can these services add value to communication service providers beyond customer retention? Discover the strategies for recouping the cost of WiFi services and even generating new revenue.
How the wireless industry impacts customer service issues and why this challenge is an opportunity to launch new services
Watch SCTE/ISBE Senior Director of Advanced Technologies Steve Harris and Incognito discuss how you can leverage the latest additions to the Broadband Forum’s TR-069 protocol to improve network reporting, analysis, and actions based on WiFi events.
How can you maintain consistent quality of service to increase customer satisfaction? An end-to-end service quality management (SQM) solution makes it easier to diagnose issues at every stage of the service journey with proactive and reactive care.
If DOCSIS, DSL, and Fiber are the dominant fixed-line last mile networks, than Wi-Fi is the dominant last hundred foot network. Operators have learned the Wi-Fi network supplied through a broadband gateway is itself an extension of their service and brand identity. The earliest days of this service defined the need to assist customers with […]
The need to provide better QoE has been a major concern for broadband providers due to its direct influence on subscriber retention rates. But how well do you actually understand what influences your subscribers' QoE? Read this report to find out: where QoE falls short for subscribers, important service improvements subscribers' want, and much more!
Operators across the globe are attempting to improve customer loyalty and reduce churn rates by offering a better quality of experience (QoE) to their subscribers. But do operators understand what improving QoE really means? Is there a clear definition for this industry buzz word? This complimentary white paper addresses these questions and examines the common challenges that operators face when attempting to satisfy customer QoE needs.