Operators across the globe are attempting to improve customer loyalty and reduce churn rates by offering a better quality of experience (QoE) to their subscribers. But do operators understand what improving QoE really means? Is there a clear definition for this industry buzz word? This complimentary white paper addresses these questions and examines the common challenges that operators face when attempting to satisfy customer QoE needs.
Whether the subscriber is an individual or a business, reliable WiFi has never been more important — or more likely to fuel customer frustration. This paper examines three major WiFi-related challenges for service providers operating in complex environments and discusses how to overcome these challenges with the latest industry standards, including The Broadband Forum’s TR-069 protocol and extensions.
Subscribers today expect to be connected at all times with exceptional service quality. For communication service providers operating in high-density, urban environments, multi-dwelling units (MDUs) are a big cause for concern. How can you guarantee a high WiFi QoE for your MDU subscribers when you can’t control the factors influencing their service?
Robust, easily accessible Internet is no longer optional for businesses — it’s a necessity. From large workforces looking for reliable ways to collaborate wirelessly to small-to-medium businesses offering WiFi to their staff and customers, businesses are increasingly looking for service providers that offer reliable managed WiFi solutions. How can you ensure a seamless WiFi experience for your business customers without driving up operational costs?
A Devicescape survey reported that 88% of customers see WiFi as a commodity that should be available everywhere, all the time. To meet this demand, service providers have deployed public WiFi hotspots to add value to their existing service packages. But how can service providers ensure that public WiFi hotspots are running at optimal performance? The major challenges, configuration best practices, and continual optimization techniques are explored.
Ensure the best WiFi service quality in high-density environments with a remote device management solution that enables automatic interference detection, advanced analytics, and intelligent responses to network changes.
A major cable provider and MVNO in Spain wanted to increase customer retention in the competitive European market by offering a community WiFi service. This would enable the company’s more than 1 million subscribers to roam between services using public DOCSIS-based cable modems with WiFi capabilities.
Accelerate deployment of mobile broadband services with automatic configuration and remote management of fixed line and mobile devices
In this recording, you’ll hear from industry experts on why this standard is significant for the cable industry, the visibility and support challenges it will help solve, what the industry is doing to remove barriers to adoption, and how other operators are using it to launch new services. Join this live Incognito webinar to learn: … Continue reading "TR-069: What it Means for Service Providers"
Subscribers today want richer services, faster access, and inevitably, lower prices. For service providers, this leads to a network capacity crunch that can seriously affect service assurance, quality of experience (QoE), and customer loyalty — not to mention profit margins. How can you optimize your returns in this kind of competitive environment?