Maintaining Subscriber Satisfaction with Improved Troubleshooting

The Challenge

• Inability to quickly troubleshoot when a subscriber submits a service quality complaint
• Disparate systems require service providers to confirm the subscriber's level of service in the customer care centre and then check service levels in the service-assurance system
• Lack of a centralized place to check purchased services and confirm service performance

The Solution

By providing a centralized repository for subscriber information as well as a monitoring and diagnostic module, Service Activation Center helps you improve troubleshooting processes. Through the web interface, you can easily check for subscriber service levels and quality of service.