Seamless Quality of Experience: From Subscriber Onboarding to Self-Care
Communication service providers of all sizes across the globe today face the same challenge — how to retain customers and improve the subscriber experience without increasing costs?
Move beyond device management to manage the full service lifecycle and create a seamless quality of experience for your subscribers. This requires visibility into the customer premises network to collect rich data and diagnostics information, proactively identify service issues before subscribers are impacted, and quickly resolve any problems.
Does your customer care solution offer comprehensive remote management, proactive service monitoring, automated troubleshooting flows, and multi-channel management?
Embrace the next generation of customer care and move beyond simple device management. This comprehensive solution streamlines the entire lifecycle of broadband services, from onboarding to proactive monitoring, data collection, and customer care. Learn more by downloading the fact sheet.Download the Fact Sheet
Discover Comprehensive Customer Network Experience Management
Boost your retention rates and enhance the subscriber experience with an end-to-end solution that manages every step in the customer journey. Incognito offers service providers unprecedented visibility into the customer premises network and wider QoE influences through proactive monitoring and KPI data collection. Incognito’s Customer Network Experience Management solution offers remote device management, automated troubleshooting flows, utilization trending, and multi-channel management options enable faster issue resolution, lower OPEX, and a better end-to-end customer experience.
Incognito Customer Network Experience Management is a vendor and network-agnostic solution based on industry standards including TR-069, SNMP, OMA-DM, and various IoT protocols.
What could you achieve with comprehensive Customer Network Experience Management?