DIGITAL HOME EXPERIENCEReduce operational costs and improve the home broadband experience
The digital home network has never been more complex. Multiple connected devices, smart home technology, and the adoption of wearables is increasing the risk of connectivity issues, poor coverage, synchronization problems, and spotty WiFi signals.
To avoid escalated resolution costs, an increased chance of subscriber churn, and low Net Promoter Score (NPS), broadband service providers need visibility into every corner of the digital home network. Operation teams require solutions that can proactively identify and resolve network, device, and service issues, while CSR groups require the ability to identify and automate the resolution of service issues while enabling subscriber self-care options.
The Incognito Digital Home Experience software solution simplifies the resolution of complex home network and device connectivity issues that impact the digital home experience. Unlike simple device management platforms, this solution is proven in tier 1 CSP environments to uniquely empower CSR agents, network operations staff, and home network users to proactively troubleshoot and resolve issues.
Powered by Incognito Auto Configuration Server, operators can leverage this holistic solution to provide a digital home experience that’s worth recommending to friends and family.
Give subscribers the control they want with an intuitive self-care portal catered for power users and non-technical customers
Extend your 4G LTE infrastructure while supporting, provisioning, and managing quality of experience in the residential market
Simplify CSR training and enhance customer care with a configurable dashboard showing troubleshooting flows and root-cause analysis
Use proactive analytics and spectrum analyzation tools to ensure the best WiFi quality in MDUs, businesses, and large urban homes
Dive deeper into the digital premises to proactively resolve subscriber service problems.
Proactively manage the customer experience and enhance quality of service using the KPI Dashboard.
Manage the full lifecycle of subscriber services to improve QoE.