Fiber Service Enablement

Fiber Service Enablement

Reduce Time-to-Market for Fiber-Based Residential and Commercial Services

Simplify the most important aspect of your fiber rollout by streamlining the order-to-delivery process. This turnkey fiber solution ensures your customers receive the right services at the right time, and provides fast entry into the fiber market.

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Fiber broadband is gaining momentum worldwide. Small and large broadband service providers, new entrants such as Google, as well as municipalities and rural utility organizations are all ramping up their fiber plans, citing a variety of factors including government regulations, urbanization, enterprise demand, and competition. Applications such as video and cloud based services have gained great user adoption and are driving demand for greater bandwidth and lower latency from the broadband network.

There is a lot to consider when deploying a new fiber network. From planning your network to building the physical infrastructure network and selecting equipment, there are plenty of details to mull over. At the same time, it is important that operational support, product development, and service rollout not be left as an afterthought, as they are key to monetization, streamlined processes, and quality of experience.

Incognito Fiber Service Enablement

Minimize time-to-market and quickly gain entry into the fiber broadband market. Incognito helps you bridge your IT, product, and marketing teams, ensuring accurate completion of subscriber service orders; and efficient management of day-to-day activities — all while aligning with legacy back-office systems to ensure smooth business processes.

What could you achieve with an automated fiber service enablement solution?

Faster Network Deployment and Products Time-to-Market

Faster Network Deployment and Products Time-to-Market

Quickly roll out your new fiber services and deliver tailored service and promotional packages with extra features such as uptime guarantees, higher security, and value-added services. Incognito gives you the ability to flexibly define the capabilities and features of your product portfolio — based on a combination of geography, network equipment, and customer premises equipment  — from one central location. From product inventory and vendor agnostic provisioning to order management and monitoring, you can hit the ground running and roll out creative bundles that deliver higher revenue.

Accurately Carry Out Subscriber Service Orders

Accurately Carry Out Subscriber Service Orders

Make sure your subscribers receive the right services at the right time. Incognito helps you automate and optimize the order-to-fulfillment processes to meet business and competitive pressures. The result is faster service fulfillment, fewer order fallouts, and reduced operational costs associated with service delivery and device activation.

Deliver on your Service Quality Promises

Deliver on your Service Quality Promises

Not only do your subscribers expect their new services to work right away, they also expect it to work all the time. To help you deliver consistently great service performance, Incognito enriches your team with proactive problem detection, root cause analysis, and customer impact analysis.

If issues do arise, they can be resolved within a single call through smart CSR interfaces that walk customer service representatives through diagnostics, device histories, troubleshooting, and configuration settings.

Tap Into the Commercial Services Market

Tap Into the Commercial Services Market

Highly available broadband has never been more important. Small to medium enterprises are scaling up services while constantly looking for ways to optimize their business processes and systems.

Generate higher ARPU from commercial customers who are ready to pay a premium rate for superior service experiences. Incognito enables you to deploy new revenue sources such as:

  • Tailored service packages involving extra features such as uptime guarantees, lower contention, higher security and business-grade customer services.
  • Cloud services and application outsourcing
  • Video conferencing packages

Gain fast entry into the fiber market and streamline the order-to-delivery process so you can:

  • Rapid network deployment with vendor agnostic device support and automatic CPE discovery
  • Reduce order fallout with automated service fulfillment and full visibility into the work order process, bottlenecks, and issues in the service delivery chain
  • Broaden revenue streams through sophisticated multi-play service packages
  • Lower problem resolution time with subscriber self-service capabilities, proactive performance monitoring, and customer impact analysis
  • Comply with commercial service level agreements through service assurance, alerts, diagnostics, and ticketing
  • Meet law enforcement requirements with accurate IP address logging

Get in touch to learn more how you can quickly roll out new fiber services.

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