Incognito Support
Incognito Software offers an array of services, from installation and configuration to technical support and maintenance. We save you time in system implementation so you can remain focused on your organization's core competencies and quickly achieve increased profits and productivity. Incognito's IP networking expertise covers the entire range of cable, wireline, wireless, satellite, enterprise, and government networks. Using a consultative approach and industry-accepted project management practices, we work with you to identify requirements and deliver the right solutions for your business.
Installation and Configuration
You can keep your setup time to an absolute minimum by asking Incognito to install and configure your solution. We also partner with trusted hardware and software vendors and integrators worldwide to ensure projects are completed smoothly with minimal distraction from your regular operations.
Integration with Third-Party Systems
Incognito performs integration with hardware and back-office software systems through tools such as Java and CORBA/XML APIs, data migration, and specialized scripts and routines. Our products interface with OSS and billing systems, many third-party DHCP and DNS systems, modems, VoIP devices, set top boxes (STBs), and multimedia terminal adapters (MTAs) from Motorola, ARRIS, and other manufacturers.
Knowledge Base
Find product release notes, technical papers and answers to product questions.
Technical Support
Our support specialists are ready to resolve all your networking questions. Our team has decades of experience in IPAM, DNS, DHCP, and provisioning software in Windows, Solaris, and Linux environments. We offer both 24x7 and office-hours support. See our Technical Support brochure.
Support Request
Send your support request immediately to an Incognito support specialist.
We also have a Self-Service Portal for support subscription members where they can view, log and track their support cases.
Training
Get the most from your Incognito system by learning the steps involved in installation, configuration, and administration, as well as useful tips on IP scopes, protocols and troubleshooting. We provide an interactive "hands-on" environment where you can experiment and explore. For the convenience of larger groups, we can bring the classroom to you. Incognito tailors training to your individual needs and can include training on APIs and software development kits if you choose.