What to Expect

Our Facility

The Incognito training center in located in downtown Vancouver, B.C., and includes a full lab facility that is IPv6, DOCSIS 3.0, and TR-069-ready. This lab includes in-house CMTS and DSLAM that are used solely for training purposes, as well as devices from a range of hardware vendors.

Off-site training is available by request for a minimum five-day session.

Training Sessions

Training is held from 9am to 4pm daily, including a break for lunch. Sessions are conducted in English; however, Spanish sessions are available on request.

Class sizes are kept to a maximum of eight participants to ensure personal attention and hands-on learning. All participants will have their own workstation and a device loaded with the relevant software, along with the required working materials. You just need to bring yourself!

Sessions involve a mix of presentations and hands-on labs. Your trainer will work closely with you to make sure that you competently complete each lab before moving onto the next activity. Our trainers have decades of experience in customer support and will be more than happy to answer any questions that you may have to ensure that you fully understand how your solution works.

Please note that these are technical sessions geared towards system administrators, DOCSIS engineers, support professionals, and other technical operational staff. While you do not need experience with Incognito products to attend, some level of technical knowledge is expected.

You will have the opportunity to meet the support team, software developers, and senior product managers who work at our Vancouver headquarters. We encourage you to talk to the team behind our software as well as those who are available to help you 24/7 — we’re all happy to help where we can.

Session Lengths

Broadband Command Center 5 days

Auto Configuration Server 2 days*

Name Commander and Address Commander 5 days**

Service Activation Center 3-5 days

*Please note that off-site training is only available for five days or more

** A two-day session on Address Commander only is also available