Globe Telecom, one of the largest and fastest growing mobile, fixed-line, and broadband operators in the Philippines, has revealed they will leverage Incognito’s Digital Home Experience (DHE) Solution to improve overall quality of experience for their home broadband subscribers. This announcement comes at a time when residential broadband customers expect faster, more readily available services, […]
Incognito has announced that it has inked a partnership deal with Immovate to offer Middle Eastern broadband providers better access to Incognito solutions—helping them to optimize performance and simplify the management of residential device and services over fiber, cable, and fixed-wireless networks. “We are very pleased to be working with Immovate who has strong partnerships […]
With more homes becoming smart and digital, service providers now face the challenge of contending with increasing operational complexity in the residential network and service environments. To make matters worse, subscribers expect “always-on” connectivity, resulting in home Wi-Fi issues making up 70 percent of today’s technical support calls, according to industry first research from Analysys […]
Struggles with the firmware update process are well known by Network Administrators in the cable industry. The copious tasks required to complete an end-to-end firmware update are painstaking and error-prone, often making the investment not worth the time it takes to complete the work. These manual tasks generally include: Discovering the device’s current firmware version […]
As a communication service provider (CSP), you can never have enough network capacity. Subscriber demand for online video, gaming, and communications services is driving an increasing demand for network bandwidth that will continue to grow for the foreseeable future. Not only is the video consumer population growing, new video codecs like 4K HDR will greatly […]
For cable and telecommunication service providers, subscriber self-care dashboards are an essential part of an optimal customer experience. By giving subscribers the ability to adjust settings within the home network, such as WiFi passwords and parental controls, providers are saving operational time and money. However, not all subscribers arrive at a self-care dashboard with the […]
IPAM solutions are the source of truth for IP resources on the network, but when performing IPAM functions such as assignments, reconciliations, DNS updates, network plans, or Regional Internet Registry (RIR) requests, IPAM is often limited by its integration with an OSS. Operational teams often find it challenging to complete routine tasks without an integrated […]
By now, most service providers are aware that IPv4 is a limited resource that needs to be used efficiently. Preparations are well underway to move towards an IPv6 future, but for operators who are v6-ready, there is a different problem: how do you know how much of your space is used? The constraints are different, […]
