Author: Incognito Software

Essam Bakr

Director, Global Sales Operations

Essam Bakr is Head of Global Sales Operations.  With more than 20 years of industry experience, Essam joined Incognito from Amdocs where he held a leadership business development role within the Network Business Unit.  Essam holds Masters degrees in Management and Computer systems from the University of Ottawa.

Tyler Delane

Manager, Customer Support Services

Tyler joined Incognito in 2007 with significant experience in the UNIX/Linux engineering field, most recently at a national managed services provider. In his role as Manager, Customer Support Services, Tyler oversees our global support team who provide 1st, 2nd, and 3rd level support for our broad portfolio of products to all of our customers and partners. Tyler served on the support team as a senior engineer for 10 years before ultimately being appointed manager in 2017.

Timothy Roberts

VP Customer Success (Professional Services + Customer Support)

As VP Customer Success, Timothy leads the strategy and operations for Incognito’s global services and support practice. He is responsible for the planning and implementation of Incognito solutions to deliver maximum business value to our customers, as well as post-implementation customer care and relationship management.

Timothy is a client-focused telecommunications software executive with global operations experience. He joined Incognito from Amdocs where he held a senior role within the Professional Services organization with a focus on network solutions. With more than 30 years’ experience in telecom, Timothy has previously held various BSS/OSS leadership positions in Oracle, Metasolv Software, and Nortel.

Kim Deschaine

Director, Human Resources

Kim joined Incognito in 2017 with over 20 years of experience including at an international start-up that supported the Canadian Department of National Defence. She is a designated CPHR and has obtained formal education from Southern Alberta Institute of Technology, British Columbia Institute of Technology, and Simon Fraser University.

In her role as Director, Human Resources, she focuses on developing programs that create the best experience for team members at all stages of the employee life-cycle, preparing future leaders, and working with all business functions to create and execute on company strategy.

Melanie Pump

Vice President, Finance

As Vice President, Finance, Melanie develops the vision and leads all financial activities at Incognito, including financial reporting, governance, forecasting, and strategic operational.

Melanie joined Incognito in 2018 with over 15 years of progressive financial management experience with a focus on public international organizations.  Melanie’s experience includes years working in the technology industry with both start-up and established companies. She is a CPA, CGA with a Bachelor of Commerce

Ragu Masilamany

Vice President, Products

As Head of Product Management and Research and Development at Incognito, Ragu is responsible for strategy, roadmap, development and profitability of Incognito products and solutions. Prior to joining Incognito, Ragu was responsible for opensource NFV/SDN initiative called ONAP.ORG at Amdocs where he led strategic initiatives with AT&T, Bell Canada and open source community. Ragu is a Fulbright scholar, holds a Masters degree in Computer Networking from University of Kansas.

Ann Hatchell

Chief Marketing Officer

As CMO, Ann leads the development and execution of global marketing strategy and go to market programs for Incognito’s solutions including customer network experience management, next generation device provisioning, fiber service activation, monetization and analytics.

Ann joins Incognito from Amdocs, with previous industry experience at CENX and Bridgewater Systems. Ann’s telecom experience spans device and service management, next generation OSS, NFV management and orchestration, software defined networks, mobile packet core, enterprise connectivity and security, licensed and unlicensed spectrum solutions.

Pete Koat

Chief Technology Officer

Pete is responsible for defining the strategic agenda for the Incognito product line, including developing product roadmaps based on market trends, identifying functional requirements with customers, and contributing to relevant industry standards. Prior to his role at Incognito Software, Pete co-founded Libré Communications, best known for its encloudHD platform, which was designed for companies that use live video streaming to broadcast content over the Internet. After that, he served as co-founder of Skitter.TV, an end-to-end video platform for encoding, managing, streaming, and viewing converged Internet television, video on demand, as well as live broadcast and satellite TV. Pete has also held CTO roles for firms deploying IPTV solutions in emerging markets. Pete holds multiple patents related to IP video compression, delivery, and streaming.

David Sharpley

Chief Executive Officer

As CEO, David is responsible for all functional aspects of Incognito Software including sales, professional services, product development, marketing and customer support. David is a seasoned telecommunications software industry executive and joins Incognito from Amdocs Limited where he most recently held the position of Vice-President and General Manager, leading the Network Products Business Unit. Sharpley’s prior career included senior positions with Bridgewater Systems (acquired by Amdocs in 2011) as well as Nortel, Metasolv, and Oracle, among others.