Author: Incognito Software


Globe Telecom Goes Live with Incognito to Improve Digital Home Broadband Experience

Globe Telecom, one of the largest and fastest growing mobile, fixed-line, and broadband operators in the Philippines, has revealed they will leverage Incognito’s Digital Home Experience (DHE) Solution to improve overall quality of experience for their home broadband subscribers. This announcement comes at a time when residential broadband customers expect faster, more readily available services, […]

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Incognito partners with Immovate to bring digital home solutions to the Middle East

Incognito has announced that it has inked a partnership deal with Immovate to offer Middle Eastern broadband providers better access to Incognito solutions—helping them to optimize performance and simplify the management of residential device and services over fiber, cable, and fixed-wireless networks. “We are very pleased to be working with Immovate who has strong partnerships […]

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Incognito and ASSIA aim to improve the digital home experience with new solution

With more homes becoming smart and digital, service providers now face the challenge of contending with increasing operational complexity in the residential network and service environments. To make matters worse, subscribers expect “always-on” connectivity, resulting in home Wi-Fi issues making up 70 percent of today’s technical support calls, according to industry first research from Analysys […]

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Give Network Administrators A Zero-Impact Firmware Update Solution

Struggles with the firmware update process are well known by Network Administrators in the cable industry. The copious tasks required to complete an end-to-end firmware update are painstaking and error-prone, often making the investment not worth the time it takes to complete the work. These manual tasks generally include: Discovering the device’s current firmware version […]

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UI/UX: Why a Flexible Subscriber Dashboard is the Most Powerful Path Forward

For cable and telecommunication service providers, subscriber self-care dashboards are an essential part of an optimal customer experience. By giving subscribers the ability to adjust settings within the home network, such as WiFi passwords and parental controls, providers are saving operational time and money. However, not all subscribers arrive at a self-care dashboard with the […]

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