Author: Ronan Bracken


Three Essential A’s in Action at Digital Transformation World, Nice, May 14-17 2018

Much of the industry is headed to Nice next week to attend Digital Transformation World, highlighting the strategic value of digitization. A better customer experience and yes, significant operational efficiency.   Showcasing the power of digitization is a Catalyst being led by Orange, supported by a number of vendors including Incognito, Prodapt, Blue Prism, Re:infer, […]

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Benefits of a Service Repository: Faster Service Configuration and Improved Subscriber Tracking

In the current environment of fast evolving market demands, service providers must be able to react quickly when deploying new services or they risk playing catch up with their competition. Subscribers will always want new dynamic service options as fast as possible, and having the ability to configure service offerings from an OSS platform within […]

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Reduce Churn with Better Visibility Over Your Service Activation Processes

How much visibility do you have over service activation processes? For many service providers, the answer to that question is bleak. The sad truth is that visibility over service activation processes, including errors and misconfigurations, is lacking in many Tier 3, Tier 2, and even Tier 1 organizations. Today’s operators often turn to multiple siloed […]

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Service Order Management — Part 6: Automation

We’ve covered a number processes throughout the Incognito Order Management Series, including: Offering the right service to the subscriber Capturing and validating the order Allocating resources and activating services Installing equipment and verifying services Ensuring proper error-handling to protect business processes As we’ve learned in the previous five articles of this series, the order management […]

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Service Order Management — Part 1: What Service Can You Offer?

In the modern era of telecommunication services, automation of B/OSS processes to activate subscriber services is essential. The more integration and automation on a network, the lower the OPEX costs. But automating any process can be difficult. There are numerous steps along the process of end-to-end order management that can become complex, especially when more […]

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