Much of the industry is headed to Nice next week to attend Digital Transformation World, highlighting the strategic value of digitization. A better customer experience and yes, significant operational efficiency. Showcasing the power of digitization is a Catalyst being led by Orange, supported by a number of vendors including Incognito, Prodapt, Blue Prism, Re:infer, […]
In the current environment of fast evolving market demands, service providers must be able to react quickly when deploying new services or they risk playing catch up with their competition. Subscribers will always want new dynamic service options as fast as possible, and having the ability to configure service offerings from an OSS platform within […]
How much visibility do you have over service activation processes? For many service providers, the answer to that question is bleak. The sad truth is that visibility over service activation processes, including errors and misconfigurations, is lacking in many Tier 3, Tier 2, and even Tier 1 organizations. Today’s operators often turn to multiple siloed […]
What’s the one thing holding you back from growing your business? It’s easy to point the finger at the competition, or changing subscriber habits; however, one of the biggest problems facing communication service providers today is pretty simple.
We’ve covered a number processes throughout the Incognito Order Management Series, including: Offering the right service to the subscriber Capturing and validating the order Allocating resources and activating services Installing equipment and verifying services Ensuring proper error-handling to protect business processes As we’ve learned in the previous five articles of this series, the order management […]
In the previous articles from the Service Order Management Series, we looked at the following steps in the activation of a new service order: Offering the right service to the subscriber Capturing and validating the order Allocating resources and activating the services Installing equipment and verifying services
In the first three articles of the Service Order Management Series, we’ve completed a number of steps along the process, including: Offering the right service to the subscriber Capturing and validating the order Allocating resources and activating the services Next, we need to install equipment and validate the activation of services.
In the previous two articles in the Service Order Management Series, we discussed processes for offering subscriber services as well as capturing and validating orders. Next up in our process steps are resource allocation and service activation.
In the first article of the Service Order Management Series, we explored what questions to ask and what steps to follow when offering your subscribers a set of services. Now, we’re going to look at capturing and validating an order.
In the modern era of telecommunication services, automation of B/OSS processes to activate subscriber services is essential. The more integration and automation on a network, the lower the OPEX costs. But automating any process can be difficult. There are numerous steps along the process of end-to-end order management that can become complex, especially when more […]