Category: Products


[Light Reading Webinar] Register Today: Winning the Battle for Control and Differentiation in the Home Broadband Network with Operations Automation — Find out how on June 13

Operations automation in the digital home network has quickly become an essential part of global communication service provider strategies for differentiation and competitive advantage. But how are today’s operators justifying the return on investment for solutions that automate service quality management and improve customer care? Incognito recently joined forces with Analysys Mason to produce research […]

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The Future of DOCSIS: Light Reading, Incognito, and Mediacom discuss what’s next for DOCSIS

  Cable providers today are under more pressure than ever to offer a gigabit experience to enterprise and residential customers. Recent updates with DOCSIS 3.1 have dramatically increased downstream and upstream capacity to address these needs, however, emerging applications such as virtual reality and ultra-high definition content will demand even greater performance. Alan Breznik, Cable/Video […]

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Give Network Administrators A Zero-Impact Firmware Update Solution

Struggles with the firmware update process are well known by Network Administrators in the cable industry. The copious tasks required to complete an end-to-end firmware update are painstaking and error-prone, often making the investment not worth the time it takes to complete the work. These manual tasks generally include: Discovering the device’s current firmware version […]

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How a DNS Proxy Service Can Reduce the Risk of VoIP Service Downtime

Consumers are embracing VoIP services now more than ever as they get used to calling over Internet application services such as Skype, Facetime, and Google Hangouts. Market Research Store predict that the global value of the VoIP services market is expected to reach above USD140 billion in 2021, representing a compound annual growth rate of […]

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Announcing Incognito Network Monetization and Analytics Platform

Today Incognito announces its Network Monetization and Analytics Platform which will amalgamate the best of two existing product lines — Incognito Bandwidth Activity Reporter and Active Broadband, acquired in 2016 — into a single platform that includes network data collection, analytics and policy control. The platform will provide network operators with improved subscriber insights, data-driven […]

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Enhancing Customer Care, Part 3: Broadband Experience and the Outside Plant

In the last part of my series on Enhancing Customer Care, I described the essential role of the customer call center, which directly affects the Customer Service and Retention stages of the customer lifecycle model. Both of these stages are immediately impactful to a subscriber’s quality of experience (QoE) whenever a service issue occurs. What’s […]

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