Digital Home Experience Solution for Home Users
Many subscribers today want more flexibility and control over the home network, including the ability to resolve technical issues and manage preferences without having to call into customer care.
Incognito offers self-care widgets that can be integrated into an existing self-care portal to provide tools to trouble-shoot technical issues. These offer a flexible approach to meet the needs of both technically knowledgeable home users and non-technical customers. With one click, users can enable advanced configuration settings such as speed test, or choose a simplified configuration mode if they just want to reset their password. Alternatively, the home user can initiate a call with customer care — the choice is theirs, meaning a reduction in calls to customer care, faster issue resolution, and happier customers.
See how the Incognito Digital Home Experience solution is transforming home user self-care capabilities. Request your demo today by filling out the form.