White Paper

Analysys Mason Logo
In partnership with Analysys Mason

An in-depth look at the challenges facing communication service providers in today's highly competitive residential broadband market.

Lorem Ipsum

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Bibendum est ultricies intege.

Download the White Paper

Winning the Battle for Control and Differentiation in the Home Broadband Network with Operations Automation

An in-depth look at the challenges facing communication service providers in today's highly competitive residential broadband market.

Download the Analysys Mason and Incognito paper, Winning the Battle for Control and Differentiation in the Home Broadband Network with Operations Automation. This industry-first research evaluates and quantifies how CSPs can increase operational efficiency with operations automation:

  • Reduce as much as 30% of inbound technical support calls and shrink customer care call handle times by 25%
  • Alleviate customer care escalations to expensive network operations staff by as much as 35%
  • Benefit from upwards of 25% reduction in truck rolls