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Incognito Community Exchange 2020 logo

March 23-25, 2020
Omni Orlando Resort
at Championsgate, Florida

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About ICE 2020

Incognito Community Exchange 2020 is Incognito Software's customer event. With two days of dual business and technical tracks, we bring together senior network and IT executives, as well as network operations and engineering professionals from global communications service providers to share experiences and ideas, collaborate, learn best practices on cutting-edge broadband technology, and find out what’s next in broadband services.

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Jeff Finkelstein
Executive Director, Advanced Technology
Cox Communications

Jeff Finkelstein is the Executive Director of Advanced Technology at Cox Communications in Atlanta, Georgia. He has been a key member of the engineering organization at Cox since 2002 and led the team responsible for the deployment of DOCSIS technologies, from DOCSIS 1.0 to DOCSIS 3.0. He was the initial innovator of advanced technologies including Pro-Active Network Maintenance, Active Queue Management, DOCSIS 3.1, DOCSIS 4.0, and the Flexible MAC Architecture. His current responsibilities include defining the future cable network vision at Cox.

Jeff has over 50 patents issued or pending.

What’s Next for Cable?

Jeff Finkelstein, Executive Director of Advanced Technology at Cox, will profile key technology evolutions that will shape the cable industry over the next 12-24 months. Join this session to find out more about DOCSIS 4.0, flexible MAC and distributed access architectures, unlicensed spectrum and how this will collectively drive the need for a common, multi-access provisioning platform that encompasses cable, fiber, wireless technologies.

Geraldine Balboa-Vallejo       
Senior Product Director
Globe Telecom

Geraldine Balboa-Vallejo has been with the product management team at Globe Telecom since 2012. She is responsible for both product development and management throughout its product lifecycle. She has successful stints in consumer mobile, customer lifecycle management, and MVNO/MVNE Wholesale Business.

Today, Geraldine is leading a team that is focused on achieving the highest quality of internet connectivity, enabling digital lifestyle across Globe's product and services, across the Philippines and beyond.

IoT at Globe – A Glimpse at What’s Ahead

As the leading service provider in the Philippines, Globe is now turning its attention to Internet of Things (IoT) solutions to meet the needs of enterprise customers, going to end-user (B2B2C). In this session, Geraldine Vallejo (Sr. Product Director) will profile the challenges that Globe faces in the Philippines market, the opportunity for Globe, and a glimpse at Globe’s IoT plans. Geraldine’s presentation will highlight emerging technologies that will enable Globe, the types of partners that will comprise the Globe IoT ecosystem, and the enterprise IoT use cases being evaluated as part of their roadmap.

Matt Hayes
Executive Director, Network Programmability
and Shared Services
Cox Communications

Matt Hayes has spent the last 20 years of his career working for Cox Communications in the cable industry. Cox is the third-largest cable provider in the nation. In this role, Mr. Hayes leads a team of network-centric engineers focused on the development of internet services and network programmability. Mr. Hayes has made a major contribution to shaping the network at Cox, moving from a network that was optimized for the carriage of analog video to a network that is optimized for IP. Along the way, Mr. Hayes has had a part in shaping Cox's adoption and evolutions into IP-free core, all-IP based service delivery, FTTH, Fiber Deep Access, and modernizing SP operations.

Mr. Hayes received his B.S. in General Business Administration from the University of Wisconsin-Stout and his M.S. in Telecommunications from the University of Colorado-Boulder.

Autonomous Operations

Many service providers are now looking to implement autonomous operations to improve service agility, boost operational efficiency, and deliver a great experience to their customers. Matt Hayes, Executive Director of Network Programmability and Shared Services at Cox, will profile why Cox is headed towards autonomous operations, as well as their plans to introduce process automation to get closer to resource management, closed-loop service assurance, and ultimately service-level automation. The concepts of autonomous operations and network-as-a-service being realized are within reach. Matt will share some insights into the journey they are taking to make these concepts a reality.

ICE 2020 Omni Orlando Resort at Championsgate

Location: Orlando, Florida
Date: March 23 - 25, 2020
Venue: Omni Orlando Resort at Championsgate

ICE 2020 will be held at the Omni Orlando Resort at Championsgate, conveniently located near the popular Walt Disney World Resort, and surrounded by acclaimed golf courses. For ICE 2020, this venue provides outstanding conference facilities in beautiful surroundings, complemented by easy access to Orlando attractions if you choose to extend your stay.

The temperate weather in March makes it one of the most comfortable times to enjoy a round of golf on one of three courses surrounding the resort, or enjoy a family day trip to one of the nearby theme parks.

ICE 2020 is packed with thought-provoking and engaging presentations, as well as real-world case studies, complemented with practical and actionable tips for organizations using Incognito Software solutions. Communications service providers from all over the world attend ICE to gain new insights into what is shaping the future of residential broadband services, including how to extend into new lines of business like IoT and business services.

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Keynote Speakers

Innovative presentations from global service providers discussing how they are addressing the industry’s biggest challenges.

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Educational Sessions

Get a first-hand view of how other CSPs are leveraging Incognito solutions to accelerate innovation in multi-access broadband services.

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New Solutions to Drive Your Business

Incognito innovation in new solution areas like Internet of Things and business services.

For over two and a half days, Incognito Software will be bringing together senior network and IT executives, as well as network operations and engineering professionals from global communications service providers to share experiences, collaborate, learn best practices on cutting-edge broadband technology, and find out what’s next in broadband services.

With an agenda that features plenty of networking opportunities, ICE 2020 will provide attendees with new perspectives through technical knowledge shared with peers from around the globe.

ICE 2020 event structure



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Who should attend Incognito Community Exchange?

The Incognito Community Exchange program is designed for senior network and IT leaders, including network engineering and network operations.

  • Work together and network with telecommunications professionals in similar roles from around the world
  • Learn best practices and share experiences with CSPs introducing innovative broadband services
  • Hands-on troubleshooting tips and tricks for Incognito solutions
  • Hear from industry leaders about how they are tackling challenges related to modernizing operational processes using automation, new tools to support omni-channel customer care, new line of business operational support

Countdown to ICE 2020

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*Registration is subject to Incognito approval

Incognito Community Exchange (ICE) is Incognito’s customer event which brings together Incognito customers from around the globe to share insights on the latest trends in broadband technology, implementation strategies, and best practices in the residential broadband domain.

Completing your registration to attend ICE 2020 is easy! All you need to do is fill out the form above with all of your information. Once submitted, an Incognito team member will follow up with you within 5 business days to confirm your registration and travel details. If you experience any issues or have a question, you can contact Irene Crosby (irene.crosby@incognito.com).

ICE 2020 will be held in Orlando, Florida from Monday, March 23 through Wednesday, March 25. The core conference is held on Tuesday, March 24 and Wednesday, March 25, preceded by two parallel sessions – either a hands-on ICE Breaker Challenge or a 9-hole round of golf – and a welcome reception on Monday, March 23.

Attendance at ICE 2020 is complimentary for all Incognito customers and telecommunication service providers.

With plenty of sessions aimed to help educate about the latest innovations for residential broadband management and collaborate with other industry thought leaders, attending ICE 2020 provides unparalleled opportunities. There is no other industry event that is uniquely focused on this exciting domain and we hope you can join us.

We invite you to download a template Justification Letter.

Business casual for the day-time conference sessions. For our evening networking events, there is no set dress code – we just want you to be comfortable. So, for outdoor networking events, shorts, shades, and polo shirts are acceptable!

We look forward to seeing you at ICE 2020; however, we understand that scheduling conflicts do occur. To cancel, please email irene.crosby@incognito.com.

Incognito welcomes your partner/spouse to the Welcome Reception, breakfasts, lunches, and Customer Appreciation Dinners.

The venue of ICE 2020 is the Omni Orlando Resort at Championsgate. It is conveniently located near the popular Walt Disney World Resort.

The hotel is approximately 28 miles from Orlando International Airport (MCO). Less than 45 minutes by car, it is easy to catch an Uber or a taxi from the airport to the hotel. The ride should cost around $40 USD.

Register for ICE 2020 and we’ll send you the hotel reservation details. In keeping with industry practice for user conferences, Incognito is happy to host customers as Incognito guests if this is within your policy. There are plenty of opportunities for collaboration, education, and networking so we want you to be a part of ICE 2020!

Citizens and residents of most countries will be required to have a visa to enter the United States. You must apply for a visa well in advance of your flight to Orlando, FL and attendance to ICE 2020.

For general visa information on how to apply for a temporary business visa, please visit the US Visa website.

The Visa Waiver Program (VWP) allows citizens in participating countries to travel to the United States without a visa only if your stay is 90 days or less. Travellers must (1) meet all the requirements and (2) have a valid Electronic System for Travel Authorization (ESTA) approval prior to travel.

Further information regarding the Visa Waiver Program can be found here.

Yes. Once you have completed and submitted your ICE 2020 registration request via the online form above, and an Incognito employee has confirmed your registration, please let Incognito know that you require an Invitation Letter. We will email the letter to you.

Irene Crosby
Event Manager

For any questions related to ICE 2020, please contact Irene – irene.crosby@incognito.com