Incognito Plus – Managed Operations

With our experts managing, maintaining, and operating your entire solution deployment and infrastructure you’ll be able to focus on what matters most: your customers and services.

We’ve been managing complex broadband environments for over 30 years, and we’ll bring that skill set to your business. Let our global team take away your IT operations concerns—we’ll do all your upgrades, configure your application, and provide solutions for your use cases for maximum benefit. You won’t have to think about your infrastructure, servers, or networks.

Our experts ensure always-available and online status. Your team can focus elsewhere while we make sure everything’s done right the first time—no mistakes and no downtime. We’ll drive your maintenance windows, write the methods of procedure (MOPs) for those windows, and monitor everything. When you sign up for Incognito’s Managed Operations, you’re passing your system over to the experts so you can grow your business in other ways.

Incognito Plus

Program Features

Incognito benefits

Platform and product upgrades, upkeep, and management

We'll drive precise methods of procedure (MOPs) with zero downtime and perform QA testing to ensure seamless upgrades for current and optimal systems and ensure you maximize the value of your Incognito solutions.

Incognito benefits

Method of procedure (MOP) development and review

Our experienced team will develop and drive expert MOPs for operational excellence.

Incognito benefits

Application configuration, operational scripts, and device certifications

Make bulk operations, complex operations, and tedious tasks a breeze. Our global team of experts will efficiently configure your Incognito applications for optimum performance.

Incognito benefits

Maintenance window support

We'll be there with you at every step of your maintenance windows to drive success.

Incognito benefits

Security management

Our team will manage the configuration and provide additional security measures, along with 24/7 monitoring.

Incognito benefits

Improved SLA performance and faster incident recovery

A dedicated team means faster response time.