An Incognito Webinar Recording
Operations automation in the digital home network has quickly become an essential part of global communication service provider strategies for differentiation and competitive advantage. But how are today’s operators justifying the return on investment for solutions that automate service quality management and improve customer care?
Watch Light Reading, Incognito, and Analysys Mason discuss the challenges facing communication service providers in today’s highly competitive residential broadband market and how you can win the battle for control and differentiation.
In Winning the battle for control, efficiency and differentiation in the home network with operations automation, you will learn:
- Where to introduce home network operations automation to get maximum value
- How to reduce inbound technical support calls by a third, alleviate customer care escalations, and enjoy a 25% reduction in truck rolls
- How this will enable a differentiated and positive experience for digital home network subscribers