The cornerstone of the Digital Home Experience Solution, Incognito Auto Configuration Server is a vendor-agnostic, software platform that manages and monitors devices over any network, including xDSL, fixed LTE, HFC, IoT and Fiber. By leveraging remote management protocols such as TR-069, SNMP, and MQTT, Incognito enables greater insight into the in-home network and other services, so you can deliver preemptive support, measure service quality and speed and QoS, and improve customer experience and QoE.
Automates troubleshooting flow handling for CSRs—reboot, speed test, device scan. Extensive foundation for automation of hundreds of decision points with minimal manual intervention.
Lightweight speed test using TR-143 protocol to test connection quality—upload, download. On-demand function—key to enable CSR troubleshooting.
Aggregates service data from any part of the network—access network, home Wi-Fi. Normalizes data into service quality metrics aligned to business KPIs.
Incognito widgets can be integrated into any existing self-service portal or app. Enables home subscribers to easily troubleshoot and resolve technical issues.
FCC Connect America II and A-CAM speed & latency test automation and reporting regulatory compliance.