Extensible support for devices and services over fiber (FTTx), 4G LTE/5G fixed wireless access (FWA), and cable, using TR-069, TR-369, MQTT, and SNMP protocols.
Holistic, real-time visibility into the status of residential and enterprise networks, network-wide device health, and application performance, with advanced collection of data and diagnostics, and configurable network monitoring alerts tailored to system, global, and device levels.
A streamlined customer care dashboard, customizable to meet your business needs, which provides customer care representatives with an at-a-glance view of subscriber and network data to identify and triage service quality issues, and Home Score to measure quality of experience.
Offers full-featured Auto Configuration Server to manage the complete lifecycle of devices and perform business process automation of TR-069 compliant devices, and User Services Platform controller support for TR-369 compliant devices, providing unified device management approach for next-generation broadband devices.
Speed and latency testing to proactively measure customer experience and broadband performance, while meeting regulatory compliance reporting needs for operators, including FCC broadband infrastructure funding.
Near real-time analytics collects device data to measure performance across network and connectivity experience within residential or small-business networks.
Build a competitive advantage and monetize the connected home by rapidly launching app-based smart home services on residential gateways and set-top boxes.
Analyze key Wi-Fi network performance metrics like congestion, coverage, interference, and more to optimize service quality.
Improve visibility and control of device lifecycle management.
Proactively monitor and manage service quality.
Digital Experience SaaS
Incognito's device management solution empowers operators to manage TR-069 devices and embrace next-generation TR-369 devices, featuring support for User Services Platform, IoT, and FWA technologies, including 5G and private networks.
With Incognito's pay-as-you-go model, cloud hosting options, and managed services, you can focus on your business without upfront investment. Let our experts handle maintenance and upgrades so you can concentrate on growing your business worry-free about licensing fees or CAPEX.
Benefit from quick onboarding, service activation within days instead of weeks or months, and TR-369 support for unified device management that ensures you're prepared for both current and future needs.
Incognito's powerful engine makes it easy for operators to scale and support large numbers of devices, including CPEs, STBs, ONT/ONUs, and gateways, over any access (FTTx, FWA, HFC) using a multi-tenant infrastructure.
Reduce customer care call handling times, minimize truck rolls, and proactively resolve service issues with remote device management and improved home network diagnostics.
Boost customer satisfaction by delivering a reliable broadband service experience with extensive device management capabilities.
With over 30 years of experience, Incognito has helped global providers accelerate and innovate broadband services, with a unique focus on cable, fiber, and mobile broadband technologies.
Vancouver, Canada (HQ) | Ottawa, Canada | Dublin, Ireland
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