Orchestration Solutions for Telecom Mergers and Acquisitions

As you close off on your recent merger or acquisition, you may need assistance on how to navigate new technologies, accelerate the introduction of new bundled broadband offerings, and ensure a quality customer experience.

Incognito has the solutions that can help.

About Incognito Software

Incognito is the leading independent broadband service fulfillment and device management specialist across fiber, cable, and fixed wireless (4G LTE and 5G) network technology. Our productized service orchestration platforms allow service providers to manage network devices and services, bringing extensive automation and analytics to reduce operational costs and improve the user experience. Founded over 30 years ago, Incognito has over 200 customers worldwide, including Cox, Claro, Globe, Orange, and Digicel. The company is a division of the Lumine Group, a portfolio of Constellation Software Inc., the largest independent software company in Canada.


How Incognito Brings Value to Telco Mergers and Acquisitions

Mergers and acquisitions are becoming increasingly prevalent in the telecom space as evolving technologies, growing consumer demands, and rapid societal and market changes are pushing operators to extend their networks and diversify their assets. However, operators in these situations often face significant challenges when integrating new technologies, innovating around multi-play services that span multiple broadband access technologies, like fiber and fixed wireless, and dealing with siloed "swivel chair" processes.

To help service providers compete more effectively in the market, Incognito offers an integrated suite of productized platforms for service fulfillment and remote device management that accelerates return on investment and gives operators complete control over their products and services.

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What's in it for Your Team

As service providers move forward with their M&A projects, the biggest areas of value that need to be considered are service assurance, fulfillment, and activation. Incognito offers the expertise and support you need to expedite customer onboarding and monetizing services faster.

  • Incognito’s productized software platforms deliver immediate service agility, with extensive process automation to modernize functions and reduce OPEX, and a proven fast deployment model yielding production in weeks.
  • Our solutions are vendor- and technology-agnostic working with any type of device and access network.
  • Partner with the industry's leading residential broadband software specialist offering field-proven solutions which have been deployed with more than 200 operators worldwide.

Incognito Solutions at a Glance

Service Activation Center (SAC)

Incognito's Service Activation Center is a modular, productized software platform that automates service activation and streamlines back-end processes to reduce OPEX. Incognito’s SAC platform is TM Forum compliant and offers catalog-driven service fulfillment that supports broadband service management and orchestration spanning multi-play residential offerings, enterprise services, IoT, and 5G network slicing.

  • Open Architecture: Incognito's solution is TMF641 Service Order Open API certified and Incognito is an active participant in the TM Forum Open Digital Architecture (ODA) initiative.
  • Automated Service Activation: single-click service activation and order fulfillment enable the fast, hassle-free rollout of new services. Using the solution’s configurable service catalog, operators can speed up the introduction of new offerings.
  • Multi-tenancy: manage multiple operations from a single multi-tenant platform. Infrastructure can be shared with multiple teams with common operational processes.

Digital Experience (DX)

Improve the broadband experience for subscribers, monetize the connected home, and capitalize on IoT opportunities with a carrier-grade remote device management platform. Incognito’s Digital Experience solution enables operators to remotely manage residential CPE and IoT devices and applications, resolve subscriber connectivity issues, accelerate the rollout of value-added services, all while reducing operational costs.

  • KPI Analytics: collect and analyze device parameters in near-real-time to maintain a current view of critical insights to improve proactive care, remote diagnostics, and service optimization.
  • Uber Scaling: Incognito's solution easily scales to support massive device volumes and our high-availability architecture ensures the platform performs even as your network scales to millions of devices.
  • Extensible Platform: support for devices and services over fiber, cable, and fixed wireless access (4G LTE and 5G), and IoT, using TR-069, TR-369, SNMP, MQTT protocols.

Request a Meeting with an Incognito Solutions Expert

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Richard Thorpe | COO, Digicel Group – Caribbean and Central America

The Incognito solution was instrumental in accelerating our fiber service rollout with minimal impact on existing systems. Incognito brought strong fiber infrastructure and services knowledge to guide Digicel throughout the process. The accelerated deployment timeline allowed us to deliver a unique set of new voice, data, and video service bundles to our customers, over a fiber infrastructure.

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Frank van der Post | President, Atlantic Broadband

Atlantic Broadband is continuously working to deliver the best customer experience possible. Incognito is part of our digital-first transformation strategy that aims to seamlessly automate subscriber services and proactively manage CPE devices, enabling us to solidify our reputation as the leading broadband service provider in our markets.