Improving and maintaining subscriber quality of experience (QoE) is essential to retain your customers in a competitive and changing landscape. Unfortunately, providers may fall short of customer expectations because they have no idea:
- What usage patterns emerge and where bandwidth congestion occurs on the network at different times of day
- Whether bandwidth capacity is being used effectively or if infrastructure upgrades are required
- Whether issues within the customer premises are affecting connectivity
- How to offer flexible service packages that are tailored to individual accounts
Find out where you rank in the QoE stakes by downloading this free QoE Scorecard. How many boxes do you tick now — and could you be doing more to provide exceptional QoE and reduce the risk of customer churn?