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Focus Forward in 2020 with a virtual workshop series from Incognito

Incognito Tony Houghlin

Welcome to Incognito's virtual workshop series designed exclusively for Mediacom. During these times of limited travel and face-to-face interaction, it's important we come together to navigate ways to stay connected.

I would like to invite you to join us for an exclusive workshop series focused on helping you drive operational efficiency for broadband services and unlock new revenue streams by extending into new lines of business. Learn more about our programs below, and I hope to hear from you soon.

Tony Houghlin, NA Sales Director

What will you get out of this workshop?

The Focus Forward Virtual Workshop Series from Incognito Software Systems Inc. offers our customers a full program of inspiration and enablement—available completely online through a dedicated session.

Each workshop in this series will involve engaging presentations, real-world use cases, and open discussions with Incognito technical experts. Attendees will leave each workshop with practical and actionable tips tailored to their organization. Gain new insights on ways to manage broadband usage, protect your employees, and better serve your customers with sessions that cover how to:

  • Improve operational efficiency and control costs
  • Drive revenue by extending into new lines of business like IoT and business services
  • Protect valuable broadband resources from theft of service
  • Appeal to cash-strapped customers with new service models
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Making the Most of IPDR Data in 2020 – Manage Costs, Reduce Congestion

Service providers have a wealth of data about their subscribers, such as how and when they use services, but face challenges in accessing the data, what data they can trust, as well as how and when to put it to use. Join this session to find out how you can identify and manage congestion on your fiber or cable network to reduce costs. This session will also profile how you can leverage subscriber metering to identify key target segments and offer differentiated services and promotions that let your customers enjoy a digital experience at the next service tier.

Presenter: Mauro Di Fluri – Director, Monetization and Analytics

Modernizing and Automating Metro Ethernet Services Provisioning

The global market for metro ethernet services is estimated at nearly $30 billion in service revenues and poised to grow at 14% per year through to 2025. It’s not surprising that many broadband providers want to introduce autonomous operations to improve enterprise service agility and better serve their customers.

This session covers how Incognito can help you modernize metro ethernet connectivity and provisioning to the aggregation node and customer premise equipment to derive significant operational savings. The Incognito solution can complement existing legacy OSS fulfillment and provisioning systems by automating end-to-end processes with a focus on reducing manual tasks and errors. The session will showcase a recent case study and will examine how you can quantify the operational savings.

Presenter: Ronan Bracken – Head of SAC Product Management

ACS 5.0 – What's in it for You?

Get the latest update on new functions that will be available with Auto Configuration Server release 5.0, including a new and intuitive CSR user interface, new usage metrics and call logs to improve your understanding of device metrics and performance, and new tools to proactive measure service quality.

Presenter: Jeevithan Muttu – Head of ACS Product Management

What's Next?

To discuss potential workshop opportunities, contact us or send an email to