---
title: "Service Order Management: Error Handling | Incognito Insights"
description: In part 5 of this series, we examine how to protect business processes & minimize disruptions to subscriber experience with mechanisms to handle errors.
---

[Incognito Insights | Telecom Blog | Incognito ](https://www.incognito.com/blog)

# [Service Order Management: Error Handling | Incognito Insights](https://www.incognito.com/blog/service-order-management-part-5-error-handling/)

 Written by [Incognito](https://www.incognito.com/blog/author/incognito) | 06/06/17 11:03 PM

At this point, our subscriber’s services are up and running, but in order to protect business processes and minimize potential disruption to the subscriber’s experience, there must be a mechanism to handle errors. There is potential for a lot of errors throughout the order management cycle, for example:

- The simple but hugely disruptive failure to connect to a third-party system
- A resource is already in use
- Systems timing out when connecting to a third party system due to lack of response

### Error Handling

Whatever the reason, the error handling sub-process needs to be able to deal with the error effectively. Some of the ways to achieve this are:

- Retrying the request, sometimes after an interval wait
- Remedial actions if the validation step fails, e.g. the SNR levels are outside of expected thresholds
- Manual intervention, for example: 
    - Swapping the device
    - Changing the details of the requests, e.g. a phone number
    - Fixing a network connection and retry

• Failing the request if an issue cannot be resolved, e.g. a subscriber address does not exist

Error handling may involve integration of many components throughout the order management cycle, including:

- Inventory Database
- Address Database
- Product Catalog
- Customer Resource Management (CRM) Platform
- Service Assurance Platform
- Captive Portals
- Order Management/Activation Server

In the final article of the Incognito Order Management Series, we’ll look at how automation is a key component in the end-to-end order management process.

[View full post](https://www.incognito.com/blog/service-order-management-part-5-error-handling/)

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