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Vancouver, Canada, and Manila, Philippines – September 18, 2018 – Incognito Software Systems Inc., a global provider of device and service management solutions for digital service providers, today announced that Globe Telecom, Inc., one of the largest and fastest growing mobile, fixed line, and broadband operators in the Philippines, is in production with Incognito’s Digital Home Experience Solution. With Incognito’s remote management system, Globe will be able to resolve home connectivity issues faster and improve overall in-home customer experience.
“By digitizing and performing remote interactions of call center agents to home broadband users, the Incognito solution will make it easier for service agents to help our customers resolve their problems and continue to enjoy Globe At Home services,” said Francisco Claravall, Vice-President of Product Development & Management at Globe Telecom. “Globe also plans to expand the deployment of the Incognito solution through the addition of new network technologies, onboarding of new devices, and extensions to the proactive care channels,” Claravall added.
“Incognito is proud to be a critical element in Globe’s digital transformation strategy,” said David Sharpley, Chief Executive Officer at Incognito. “Incognito will provide Globe a new level of network visibility across both its fixed and wireless networks to proactively discover and address network issues, often before service quality is impacted.”
Globe Telecom is a leading full service telecommunications company in the Philippines, serving the needs of consumers and businesses across an entire suite of products and services including mobile, fixed, broadband, data connections, internet, and managed services. Its principals are Ayala Corporation and Singtel who are acknowledged industry leaders in the country and in the region. For more information, visit www.globe.com.ph. Follow Globe Telecom on Facebook at www.facebook.com/GlobePH as well as @enjoyglobe on Twitter and Instagram.
Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Over 200 customers worldwide, including Claro, Cox, Digicel, Globe, and Orange, leverage Incognito solutions to fast-track the introduction of innovative broadband services over fiber, cable, fixed wireless technologies, while delivering a great customer experience. The company is a division of the Lumine Group, a portfolio of Constellation Software Inc., the largest independent software company in Canada. Visit www.incognito.com or follow us on LinkedIn and Twitter.