New solution improves quality of experience and reduces operational costs as part of Globe’s Digital Transformation Strategy
Vancouver, Canada, and Manila, Philippines – September 18, 2018 – Incognito Software Systems, a global provider of device and service management solutions for digital service providers, today announced that Globe Telecom, Inc., one of the largest and fastest growing mobile, fixed line, and broadband operators in the Philippines, is in production with Incognito’s Digital Home Experience Solution. With Incognito’s remote management system, Globe will be able to resolve home connectivity issues faster and improve overall in-home customer experience.
“By digitizing and performing remote interactions of call center agents to home broadband users, the Incognito solution will make it easier for service agents to help our customers resolve their problems and continue to enjoy Globe At Home services,” said Francisco Claravall, Vice-President of Product Development & Management at Globe Telecom. “Globe also plans to expand the deployment of the Incognito solution through the addition of new network technologies, onboarding of new devices, and extensions to the proactive care channels,” Claravall added.
“Incognito is proud to be a critical element in Globe’s digital transformation strategy,” said David Sharpley, Chief Executive Officer at Incognito. “Incognito will provide Globe a new level of network visibility across both its fixed and wireless networks to proactively discover and address network issues, often before service quality is impacted.”
- More information on the Incognito Digital Home Experience Solution
- Industry-first research with Analysys Mason quantifies the value of leveraging operations automation in the home Wi-Fi network.
- Visit digitalhomeexperience.com
About Incognito Software Systems
Incognito Software Systems Inc. provides software and services to help digital service providers manage and monetize broadband services. Over 300 customers worldwide, including Cox, Claro, Globe, Foxtel, and SingTel, leverage Incognito solutions to fast-track the introduction of innovative broadband services over fiber, LTE, and cable technologies, while delivering a great customer experience. The company is a division of the Volaris Group, an operating group of Toronto-based Constellation Software Inc. Visit http://www.incognito.com or follow us on LinkedIn and Twitter.
About Globe Telecom
Globe Telecom is a leading full service telecommunications company in the Philippines, serving the needs of consumers and businesses across an entire suite of products and services including mobile, fixed, broadband, data connections, internet, and managed services. Its principals are Ayala Corporation and Singtel who are acknowledged industry leaders in the country and in the region. For more information, visit www.globe.com.ph. Follow Globe Telecom on Facebook at www.facebook.com/GlobePH as well as @enjoyglobe on Twitter and Instagram.