Unified ONT/OLT Device Management and Broadband Service Activation for FTTx – Any PON – GPON, XG-PON, XGS-PON

Introduce zero-touch provisioning for FTTx services, efficiently manage multi-vendor environments, and monetize fiber investments faster.

As telecom operators continue to invest more in fiber to build robust FTTx PON networks and pursue fiber deep strategies that enable them to offer advanced IP services, boost network performance, and gain a competitive advantage, they require a higher degree of automation from their back-office systems to support subscriber growth and launch new revenue-generating services.

What's needed is a holistic platform that provides the flexibility to easily configure and launch new services while also managing devices from any equipment vendor to drive quality of experience. The Incognito Digital Experience (DX) Activate solution enables telecom operators to meet these challenges by providing a single platform that addresses service activation, device lifecycle management, and subscriber connectivity issues.

DX Activate

PON Solution Capabilities


Centralized Platform to Orchestrate Service Activation Over PON Networks

Avoid the need for manual processes and take advantage of zero-touch provisioning for FTTx PON service activation. The Incognito DX Activate solution provides a fiber-ready architecture using end-to-end automation for service fulfillment, provisioning, and activation. Improve operational efficiency with a unified system that:

  • Streamlines configuration and fulfillment processes with a productized approach
  • Offers standards-compliant, catalog-based service fulfillment
  • Supports ONT/OLT vendor diversity in the FTTx PON access network
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A Unified Approach to Managing any Device on your Network

DX Activate allows operators to remotely manage network devices, regardless of CPE/ONT vendor, and deliver a high-quality in-home broadband experience from a single solution. Incognito's solution provides the tools to proactively monitor and manage connectivity issues and paves the way for smart home services.

  • Automate the full lifecycle management of devices, from discovery, onboarding, firmware updates, and diagnostics
  • Equips customer care, network operations, and field technicians with the tools to quickly triage and resolve customer issues
  • Allows service providers to drive innovation by supporting next-generation TR-369 devices and services

DX Activate

PON Solution Benefits

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Carrier-grade Performance

Avoid custom coding and maintenance of scripts by using a configurable "no-code" approach for automated network activation, service or device diagnostics, and closed-loop processes.

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Increased ARPU

Deploy new revenue-generating offerings into the connected home, including smart home services and managed Wi-Fi.

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Vendor Interoperability

Achieve access network diversity and increase cost savings through mix-and-match of ONT and OLT vendors.

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FTTx Process Automation

Expedite the deployment of new services and innovations by rapidly introducing new network vendors and service variants without any B/OSS impacts.

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Value-added Services

Centrally manage value-added service configuration, such as IPTV and VoIP access parameters, in a vendor-agnostic manner and be freed from EMS dependencies.

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Zero-touch Provisioning

Achieve operational efficiency for field technicians and network operations personnel with hands-off automated device onboarding.

DX Activate

Additional Resources

Technology Wave
What to Look for in a FTTx PON Service and Resource Orchestration Solution

This FAQ guide offers product, market, and competitive knowledge to help you evaluate the best solution for remote management and zero-touch provisioning of FTTx services.

Download Now
Fiber Business Success
The Keys to a Successful Fiber Deployment

An in-depth look into what operators need in order to scale and monetize their fiber services faster.

Download Now

DX Activate

Case Studies

Brazilian Fiber Operator
South American Operator

Customer challenge

A rapidly growing Brazilian fiber service provider aiming to double volumes by year-end faced multiple challenges:

  • Limited functionality and time-consuming integration with their existing open-source system
  • Device management complexity arising from FTTH access network made up of three separate equipment vendors
  • Need for strong vendor services/support to ensure successful implementation and ongoing operations

Incognito solution

Incognito's out-of-the-box functionality and cloud-friendly architecture offered the customer:

  • Automation to enable managed services to residential subscribers
  • Turn-key carrier-grade platform with a call-center-friendly tailored interface
  • Ability to work with any and all underlying fiber access network vendors

Customer benefits

With Incognito's support, the operator was able to achieve its one-year, 100 percent network growth target.

Customer challenge

A leading South American operator wanting to cost-effectively manage their anticipated fiber network growth as they expanded beyond their HFC cable footprint faced several challenges:

  • Manual processes using a fiber OLT EMS
  • Legacy current-state OSS system
  • Difficulties with CRM integration

Incognito solution

Incognito’s productized FTTH service fulfillment offered the customer:

  • Automated OLT activation and ONT device configuration
  • Simplified northbound integration to the BSS layer via standards-based APIs
  • Demonstrated ability to deliver future value-added products such as IPTV and VoIP to residential GPON segment

Customer benefits

Incognito streamlined and centralized the provider’s GPON provisioning processes to achieve multiple benefits:

  • Automated B2C FTTH provisioning scaled with network growth, without the fragmented service and resource management of their current processes
  • Comprehensive service activation and device management platform with a lower total cost of ownership

Talk to an Incognito Solutions Expert

Learn more about Incognito's DX Activate solution and how it can help you rapidly scale fiber operations while delivering superior service quality to subscribers by booking a meeting today.

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