Service Activation Center - Platform Overview

The Incognito Service Activation Center is a modular, productized software platform that automates service activation and streamlines back-end processes to reduce OPEX. By increasing activation speeds, service providers can accelerate customer on-boarding and monetize services faster. It can be deployed and operational in weeks—delivering proven value to global providers.

Features and Benefits

Automate multi-service activation across all networks and devices with configurable business logic.

Support free trials of new services or service tiers, pay-as-you-go usage of higher levels of bandwidth on broadband, discount packaging combinations, and time-restricted free usage by leveraging this flexible offering with simple service configuration adjustments.

Accelerate rollout of new services and customer onboarding.

Reduce the burden on back-office system managers, customer care, and network operations with one-click service activation and order fulfillment.

Increase ARPU with multiple service options.

Activate new service tiers, usage-based pricing and packaging models, free trial and reduced-price incentives, prepaid and postpaid billing models, and targeted value-added applications.

Extend self-service to subscribers.

Configure subscriber self-service options that allow your users to set parental controls, manage gateway options, adjust network and Wi-Fi settings, and purchase new services.

Benefit from wholesale B2B services support.

Manage large-scale wholesale services with Service Activation Center.
Separate B2B customers and network resources and provide self-service portals to ISP customers by restricting access to client information on a per-tenant basis based on specific privileges.

Leverage multi-network support.

Access network technologies such as fiber, HFC, and 4G fixed wireless access (FWA), 5G FWA, and 5G network slicing.

Optimize billing system and charging with flexible models.

Decrease time-to-market with the ability to create new configurable subscriber service offerings easily.
Simplify activation of prepaid services with support for a wide range of prepaid billing models, such as scheduled, time-based, and volume-based, covering any service type and providing CSRs access to usage history.

Ensure interoperability and compliance with industry standards, including:

TM Forum: TMF641 Service Order Management API provides a standardized way to create, modify, and delete services.
Industry-aligned RFS-CFS catalog-driven workflow engine.
Camunda: Open source-based business process flow management.
Network adapters: Support all Tier 1 vendor EMSs and OLTs.
Proven integration with TV, video, voice, and internet platforms.
Endorsement of TM Forum's Open Digital Architecture as a signatory to Open API and Open Digital Architecture manifesto.

Key Capabilities

Service Catalog

Embedded service catalog provides service definitions used in the catalog-driven service activation processes. Complimentary to existing product catalog, the platform offers a generic approach to service definition and enables operators to define plans easily and activate any service across any technology.

Subscriber and Service Inventory

System of record for all services activated, service lifecycle, status, and complete end-to-end hierarchy: CSP (B2B provider) > accounts > subscribers > services > CPEs.

Business Process Management

Fully configurable business processes use Camunda Workflow and Decision Automation Platform, enabling service order management, and also include status, logging, and progress visualizations.

Business Rules Editor

'No code' approach to configuring and abstracting service fulfillment processes for any network technology speeds complex IP B2C and B2B products to market.

Resource Management

Pre-integration to Incognito's Digital Experience solution and Broadband Command Center, enabling zero-touch activation of FTTx, cable, and FWA.

Open APIs and Adapters

Extensive library of proven ready-to-use adapters and northbound open APIs, including certified TMF 641 API, for integration to third-party systems. Proven integration pedigree with leading network and back-office system components.

Accelerate service activation and monetize services faster.

Service Activation Center - Platform Overview

Features and Benefits

Key Capabilities