Providing peace of mind to service providers by reducing operational complexity so you can focus on managing and growing your business.
With the right partner, your IT infrastructure can be stable and optimized for business. Incognito Plus, our managed services program, offers flexible service partnerships that alleviate the burden of running complex systems while improving business performance. Incognito Plus opens vast opportunities for customers to conquer new markets while maintaining top-tier service stability.
Our Incognito Plus offerings let you focus on what matters most – your customers and services – while our specialized team of experts monitors and operates your Incognito solution deployment and infrastructure. Avoid unplanned outages and stop worrying about security, incidents, and upkeep by putting these concerns in our capable hands.
Insight provides proactive monitoring of network traffic, capacity, hardware, and key systems, including Incognito's Digital Experience (DX) Solution, Broadband Command Center (BCC), Network Monetization and Analytics Platform (MAP), Service Activation Center (SAC), CLS/ECO, CMS, and third-party platforms, using templated dashboards and alerts to detect anomalies before they impact operations.
Optimize delivers proactive platform health through quarterly assessments, configuration tuning, structured maintenance roll-ups, and custom solution support, ensuring maximum reliability, performance, and tailored operational improvements.
Empower provides performance insights, configuration management, maintenance coordination, custom dashboards, software upgrade management, and training to enable customers and their NOC teams to optimize platform usage and take operational control.
Incognito Plus
Prevent network issues before they happen, ensuring reliable operations and uninterrupted services.
Leverage Incognito as an extension of your team to execute strategic initiatives and support complex, expansion-ready operations.
Transform reactive support into proactive optimization, freeing your staff to focus on high-value business priorities.
After the departure of a key Broadband Command Center expert, the organization faced increased operational risk, knowledge gaps, and growing exposure to outages and rising OPEX. Leadership—including the VP of Network Engineering, IT, and Network Architecture—recognized the need to stabilize operations and protect critical infrastructure.
With Incognito Plus, the customer gained structured maintenance window support, including method of procedure development, validation, and execution guidance, alongside comprehensive platform health services covering configuration optimization, scripting, reporting, upgrades, and ongoing operational oversight. This partnership delivered measurable cost savings, strengthened internal expertise, and significantly reduced outage risk through improved configuration governance and operational discipline.
The engineering team was burdened with managing complex, high-risk maintenance windows across highly available, geo-redundant environments. These time-intensive processes increased the likelihood of human error and diverted valuable resources away from strategic initiatives, while ongoing health checks and reporting remained critical to maintaining stability.
Through Incognito Plus, the customer transitioned these responsibilities to a fully managed model. Over the course of 11 maintenance windows, execution was completed flawlessly with no reported issues. Managed services included method of procedure development and review, application configuration and upgrades, and recurring health assessments and reporting. The result was improved operational efficiency, optimized resource allocation, reduced risk exposure, and consistent platform reliability.
The organization struggled with inconsistent configurations across Broadband Command Center clusters, non-functional failover scenarios, and limited internal resources to manage multiple platforms, creating operational risk and unnecessary OPEX strain.
Incognito Plus introduced configuration standardization aligned with best practices, proactive monitoring of infrastructure and service components, and structured capacity planning to support scalable growth. Maintenance windows were fully supported end-to-end, including validated procedures and post-execution monitoring. These improvements led to enhanced platform stability, optimized performance, stronger SLA compliance, and faster time to market through more efficient upgrade execution.
