Self-care Widgets

Accelerate digital home network self-care and diagnostics with Incognito self-care widgets

While self-care options can offer a win-win-win scenario with reduced OPEX, a decreased burden on customer care, and happier customers, many operators don't want to extensively rework their systems to incorporate these new services. Incognito can help with our self-care widgets, offered as an optional module for the award-winning Incognito Digital Experience Solution.

These widgets, featuring Auto Configuration Server and User Services Platform support, can be easily integrated into your existing customer portal or mobile application to provide a one-stop-shop for all customer care needs, including automated troubleshooting of common home network challenges like password resets, speed tests, and simple diagnostics for field service applications.

Solution Overview

Self-care Widgets

Self-care Widgets

Solution Features

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Wi-Fi Speed Test

Run speed tests from wireless devices. Historical results also highlight Wi-Fi device locations which are visible to subscribers and CSR.

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Wi-Fi Diagnostics

Detect common wireless connectivity issues and auto-correct the problem.

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Broadband Speed Test

Perform broadband TR-143 speed test. Historical results are visible to subscribers and CSR.

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Manage Connected Devices

TR-069/TR-181 MAC address-based blocking of internet access, friendly alias for retrieved device name, and categorize device type.

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Manage Wi-Fi Settings

Adjust Wi-Fi settings such as change passphrase, security, channel, hide SSID and network name.

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Field Technician Scans

Perform Wi-Fi speed tests and diagnostics post-installation or during a truck roll. Shorten customer visit and ensure service quality.

Self-care Widgets

Solution Capabilities

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Modular Library

Modular re-usable portable library executed in a web browser – augment existing self-service customer portal and mobile applications across all user platforms.

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Responsive Design

Responsive widget app design fits any screen size – desktop, mobile, tablets.

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Easy Customization

Customize the look and feel of the widgets to align with your company brand and incorporate multi-language support.

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User Permissions

Control what features and tools are exposed to subscribers.

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ACS Integration

Certified by Incognito for Auto Configuration Server (ACS) pre-integration and backward compatibility. Also features User Services Platform support.

Self-care Widgets

Solution Benefits

IT Teams
Network Operations Teams

For IT software development teams who want to enhance existing self-care applications with new remote care functions.

  • Rapid integration reduces internal software development time by months – new functions can be enabled in weeks
  • Accelerate unified self-care development interval while delivering consistent user experience across portals and mobile devices
  • Vendor and device neutral solution provides a common home user self-care approach – all devices are treated uniformly
  • Centralize digital care channel B/OSS integration points and support single sign-on authentication
IT professionals

For network operations professionals who need to reduce operational costs with the introduction of digital channels.

  • Extend issue resolution and diagnostic control to home users, reducing the burden on customer care and network operations
  • Empower field service technicians with applications to validate speed and experience while on-site
  • Incognito widgets seamlessly integrate with existing BSS systems
Network operations teams

Self-care Widgets

Case Studies

Asian Service Provider

Customer challenge

A major provider of telecommunications services in Asia was struggling with self-care app development and integration to ACS.

Incognito solution

Incognito's subscriber self-care widgets offer unique advantages to both providers and end-users, including:

  • Easy integration into existing service provider mobile applications and portals with modular software
  • Consistent user experience across multiple digital channels
  • Productized digital self-care functions with pre-integration to the Incognito Auto-Configuration Server (ACS) platform

Customer benefits

The provider purchased Incognito's solution based on our expertise delivering the following proven results:

  • Significantly shortened development cycle (from a year down to weeks) with expedited ACS integration to existing portals and applications
  • Cost savings and quick ROI with widgets that avoid B/OSS transformation program and execute rapid IT implementation
  • Consistent brand look-and-feel with easy customization and built-in language variant support

Talk to an Incognito Solutions Expert

Learn more about Incognito's Self-care Widgets and how they can help you enhance your existing subscriber self-care platforms with new functions that automate the resolution of home network technical issues by booking a meeting today.

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