Accelerate Digital Home Network Self-Care and Diagnostics with Incognito Widgets

Many home users want options to self-troubleshoot and resolve technical issues instead of calling into customer care. The benefits are clear – reduced OPEX, less burden on customer care, and happier customers. Service providers do not want to create a new portal for technical self-care – they’ve already significantly invested in existing portals and self-care applications. Incorporating new digital channels presents challenges for internal software development teams who juggle multiple B/OSS integration points and complex authentication flows for self-service features. How can you augment your existing BSS investment and avoid extensive rework to incorporate new services?

Incognito offers a new delivery approach to home user technical self-care with widgets – modular, re-usable, and customizable software code executed within a web browser. Widgets can augment an existing self-service customer portal or provide new functions within a mobile application. Home users get easy and familiar access to technical self-care, and service provider IT development teams can accelerate new applications development in weeks.