TR-069 Auto Configuration Server (ACS) for Device Management

Remote lifecycle management of broadband devices to improve quality of experience.

Simplify remote device management and reduce the burden on customer care with Incognito’s vendor-agnostic, massively scalable Auto Configuration Server (ACS) TR-069 management software platform that manages and monitors devices over any network. Greater insight into the in-home network and other services allows you to deliver preemptive support, measure service quality and speed, as well as improve customer experience and QoE, all while driving cost reductions with greater operational efficiency.

ACS TR-069 Device Management Platform Overview

A key component of the Digital Experience Solution, Incognito's Auto Configuration Server (ACS) is a vendor-agnostic, massively scalable software platform that manages and monitors devices over any network, including fiber, fixed wireless, xDSL, HFC, and IoT. By leveraging remote management protocols such as TR-069 CPE WAN Management Protocol (CWMP), TR-369 User Services Platform (USP), SNMP, and MQTT, Incognito's TR-069 ACS device management platform enables greater insight into the in-home network and other services, so you can deliver preemptive support, measure service quality and speed, as well as improve customer experience and QoE, all while driving cost reductions with greater operational efficiency.


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Auto Configuration Server

Frequently Asked Questions

An Auto Configuration Server (ACS) enables the automated remote provisioning and management of network devices. The TR-069 and TR-369 standards specify the communication between customer premises equipment (CPE) and ACS. The ACS provides a secure link between the subscriber's devices and the service provider's customer service representatives (CSR), operational and business support systems (OSS/BSS), field technicians, and additional support staff.

Yes, you can deploy Incognito's Auto Configuration Server (ACS) in the cloud. Incognito's DX SaaS solution is designed with flexible cloud deployment options to cater to service providers' diverse needs. Choose the deployment model that best fits your operational requirements and future growth plans.

Incognito's Auto Configuration Server is designed to support a wide variety of devices that utilize the TR-069 and TR-369 device management standards. This includes, but is not limited to, residential gateways, fiber optical network terminals (ONTs), 4G/5G fixed wireless access (FWA) routers, IPTV set-top boxes, as well as Wi-Fi routers and extenders. If your device utilizes either TR-069 or TR-369 for management and configuration, Incognito's ACS can support it.

Absolutely. Incognito takes pride in offering secure and reliable solutions that align with the Broadband Forum's standard for CWMP (CPE WAN Management Protocol). Incognito's Auto Configuration Server utilizes encryption protocols to manage communication between devices and user permissions to prevent unauthorized access.

To receive a personalized quote tailored to your specific device management needs, contact our team by visiting our contact us page.

Auto Configuration Server

Features and Benefits of TR-069 Platform

Simplify device provisioning and lifecycle management with advanced troubleshooting, device monitoring, and bulk operation capabilities that avoid truck rolls and reduce operational costs.

  • Support multiple device protocols—TR-069 CWMP, SNMP, MQTT (IoT)
  • Manage residential gateways with filtering, forwarding, and QoS mapping capabilities
  • Correlate in-home network topology across Wi-Fi extenders, STB, and gateways
  • Easily perform bulk operations, such as firmware updates, client reboots, or parameter changes
  • Monitor and diagnose devices for pre-emptive support and advanced troubleshooting

Automated remote firmware management for mass updates.

  • Set automated maintenance periods to reduce subscriber service disruptions
  • Reduce the risk of fraud and address security concerns

Extend control to subscribers – reduce burden on customer care.

  • Optional self-care widgets providing subscribers control of the in-home network resolving technical issues and reduce the burden on customer care, network operations, and field engineering

Enhance QoE while powering operational efficiency with automation.

  • Reduce call handling time (AHT), increase first-call resolution, and minimize truck rolls by empowering CSRs to remotely troubleshoot technical issues, with extensive automation to reduce manual errors and accelerate resolution
  • Enjoy upfront at-a-glance Wi-Fi QoE home score
  • Wi-Fi optimization with automated channel selection to avoid congestion/interference with other nearby networks

Analytics, alerts, and KPI monitoring.

  • Get visibility of network performance spanning network, device, and in-home Wi-Fi with the analytics module and dashboard
  • Take device, global, and system network monitoring to the next level with alert rules configuration
  • Combine multiple data sets into a single business metric with historical trending over time using configurable KPIs

Service quality management.

  • Monitor performance and gain visibility into broadband speed and latency
  • Detect and prevent device issues, including network quality, active monitoring, per-device KPIs, signal interference, and CPE management

Easily integrate with OSS/BSS systems.

  • Self-descriptive Web Services API for flexible integration, including northbound provisioning to monitoring system
  • Ensure OSS/BSS synchronization with automatic parameter reports to northbound systems
  • Store subscriber service information in LDAP or SQL database for ACS to fetch service class or device-specific parameter attributes directly

Customize ACS behaviour with extensive scripting capabilities to map your business logic into our platform.

  • Extensible high-performance Javascript platform
  • Integrated version control and debugging
  • Automate processes, and extend functionality via custom script for complex diagnostics, third-party systems calls, per-device KPIs

Achieve extended reliability and scalability with carrier-grade proven solution.

  • Provides maximum performance and scalability with a distributed architecture that supports network growth
  • Utilizes highly available synchronized configurations for failover redundancy
  • Unique architecture and robust platform to manage millions of devices
  • Employs multi-tenancy to support multi-country operations and B2B services

Simplify device management.

  • Perform device-centric actions, monitor devices, and see all the devices behind a gateway through specialized KPI monitoring, alert, and administrative dashboards
  • Easily search through your device inventory
  • Organize customers with user-definable groups to apply consistent provisioning rules across service classes
  • Customize business logic with high-performance scripting

Broadband Forum Standards.

  • Incognito standards support spans Broadband Forum specifications such TR-069, TR-098, TR-196, TR-181, TR-157, TR-143, TR-142, TR-140, TR-135, TR-131, TR-111, TR-106, TR-104.

IoT Device Management.

  • Unified device management platform extending from residential CPEs to enterprise and IoT gateways and devices with IoT protocols.

Auto Configuration Server

Additional Resources

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TR-069 FAQ Guide

This article provides a summary of everything you need to know about CWMP protocol, TR-069, TR-369, and next-generation CPE device management.

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Business Impacts of Device Management

Incognito partnered with Analysys Mason to research the challenges that service operators face in supporting residential fixed broadband subscribers and the benefits they can realize using remote device management tools.

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The Future of the Connected Home Report

Discover the latest trends and insights that are shaping the future of the connected home in the 2023 Future of the Connected Home report, sponsored by Incognito.

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Webinar: Capitalize on the Connected Home

Watch Incognito's on-demand webinar exploring how service providers can successfully compete in a diverse and rapidly evolving connected home ecosystem, including best practices for introducing new smart home services and improving QoE.

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Complete View of Devices and Networks

Improve visibility and control of device lifecycle management.

Incognito DX Device Dashboard

Detailed KPI Dashboards

Proactively monitor and manage service quality.

Incognito DX KPI

Auto Configuration Server

Key Capabilities

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CSR Dashboard

Remote device management and troubleshooting with visibility into all device parameters and device actions such as diagnostics check, reboot, speed test, firmware update, and bulk operations. Minimize average call handle time and increase first-time call resolution rates with extensive automation, service impacting alerts, and an at-a-glance home score measuring QoE.

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Service Quality Manager

Proactively monitor customer experience and ensure SLA adherence via lightweight speed test using TR-143 protocol that exercises upload and download connection quality.

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KPI Analytics Module

Aggregates service data from any part of the network—access network, device performance, and connectivity within the home, such as Wi-Fi. Normalizes data into service quality metrics and visualizes it within the KPI Analytics Dashboard, along with trending, accumulated, and historical network data perspectives for massive device volumes.

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Subscriber Self-Care Widgets

Incognito widgets integration into any existing self-service portal or app. Enables subscribers to easily troubleshoot and resolve technical issues affecting the in-home network.

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Wi-Fi Home Score

Ensure great quality of experience for home Wi-Fi with continuous and near real-time analysis on congestion, coverage, interference, throughput, devices connected, and optimal configuration.

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Operations Dashboard

At a glance visual statistics on CPE operations, such as the total number of devices, chatty CPEs, CPE events per CWMP cluster, as well as ACS application and platform statistics. Network operations view includes alerts dashboard for global, system, and device monitoring.

Speak to an Incognito Solution Expert

Learn more about Incognito's TR-069 Auto Configuration Server (ACS) server and how it can help you deliver superior service quality to subscribers by booking a meeting today.

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