TR-369 User Services Platform (USP)

Gain a market advantage with TR-369 USP today and begin developing premium smart home offers for your subscribers.

Reduce complexity, increase performance, and enable new service offerings for multi-vendor, connected home environments with this new TR-369 device management standard. Incognito can help you take advantage of this faster, scalable, and more secure way of managing the full lifecycle of connected devices, which is expected to become the target architecture for remote device management over the next decade.

TR-369 Platform Overview

The Incognito Digital Experience Solution features support for the Broadband Forum’s User Services Platform (USP) standard. USP TR-369 represents the next evolution in device and broadband services management, offering enhanced security, a distributed architecture, and access to real-time device data that can improve Wi-Fi optimization and drive proactive diagnosis and resolution of technical issues.

The Incognito solution includes a unified approach to residential and IoT device management with USP controller capability for next-generation TR-369 devices and continued backward compatibility support for TR-069 and current devices managed by the Incognito Auto Configuration Server. This allows Incognito customers to continue to innovate today’s broadband IP services supported by TR-069 while preparing for the introduction of TR-369 devices and related IP services in the future.


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Incognito Digital Experience Solution Overview

TR-369 User Services Platform

User Services Platform

Additional Resources

TR-369 overview
TR-369 Device Management Overview

Incognito provides the next evolution in digital experience management with standards-based User Services Platform support and a unified approach to device management.

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Delighting Subscribers with USP
Webinar: Strategies for CSPs to Delight Customers

Watch the on-demand recording of Incognito's webinar presentation exploring how User Services Platform (USP) deployments are revolutionizing the subscriber experience through innovative services and actionable analytics.

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Future of the Connected Home

The Future of the Connected Home Report 2023

Discover the latest trends and insights that are shaping the future of the connected home in the 2023 Future of the Connected Home report, sponsored by Incognito. Uncover key findings on new broadband value-added services, areas of future investment, and the role of open-source frameworks and industry standards in delivering optimized Wi-Fi.

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User Services Platform

Features and Benefits of TR-369 Platform

Centralized platform approach supports today’s devices and next-generation device models.

  • Unified platform supports both existing TR-069 devices and services managed by Incognito Auto Configuration Server, while introducing complementary next-generation USP support for TR-369 protocols and devices
  • Leverage investment in common tools across ACS and USP on a single infrastructure—digital care, self-service widgets, service quality, home scoring, and KPI analytics

Distributed USP architecture enables fast deployment of virtualized services on gateways and set-top boxes.

  • Accelerates monetization opportunity for operators – deploy smart home services, like parental controls, network security, Wi-Fi optimization, speed test agents, and gaming applications using USP software module management (SMM)
  • APK integration to manage Android TV set-top boxes
  • Greater flexibility to upgrade/downgrade smart services on specific devices

Enhanced in-home Wi-Fi visibility to optimize and manage services.

  • Supports Wi-Fi Alliance Certified Data Elements under Broadband Forum USP Specification
  • Alleviates need for device agent-based solutions with ease of implementation and management across TR-369 devices from different vendors
  • Enables multi-AP Wi-Fi Mesh networking – across different vendor equipment types

Proactive QoE via real-time data insights, alerts, and extensive KPI analytics.

  • Always-on, real-time communication to devices via MQTT/STOMP broker, a lightweight, compressed IP-based messaging protocol
  • Enables big data and device telemetry collection in real-time, enabling machine learning and predictive analytics
  • Facilitates proactive diagnosis and resolution of issues by network operations teams, and gain subscriber perspectives to support marketing and product departments

Home IoT automation support.

  • New specifications to manage in-home IoT devices
  • Proxy to IoT home devices that use ZigBee and Z-Wave protocols
  • Real-time configuration management

Always on connectivity with improved security, authentication, and privacy.

  • End-to-end application-layer encryption channel using TLS/DTLS
  • Access control rules defining responsibilities for controller data access

Always-on Device Connectivity

Real-time and scalable remote lifecycle management of devices.


Smart Home Services

Launch new revenue-generating services in the connected home.

Incognito USP Smart Home Services

User Services Platform

Key Capabilities

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Real-time Insights

Improved real-time device data provides a better understanding of the subscribers’ quality of experience (QoE), enabling a proactive approach to network management via real-time configuration.

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Home IoT Automation

Incognito's platform enables service providers to securely control IoT, smart home, and smart networking functions locally or from the Cloud while ensuring SLA and unifying disparate IoT protocols.

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Deploy Smart Home Services on Gateways and Set-top Boxes

Service providers can seamlessly deploy third-party applications directly onto CPE devices and STBs and manage them using Incognito's USP controller's Software Module Management (SMM) for virtualized services delivery to unlock the full potential of TR-369 devices.

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Always-on Connectivity

USP supports always-on communication, which allows for continuous monitoring of devices while significantly reducing the traffic sent across a network as more devices are added to the connected home.

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Enhanced Wi-Fi Visibility

Operators can ensure a great experience for subscribers via increased remote visibility into the home or SMB network, and reduce customer care and network operations burden from Wi-Fi-related issues.

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Robust Self-care

Supports subscriber self-service functions such as Wi-Fi speed test, broadband speed test, Wi-Fi configuration changes, and Wi-Fi diagnostics to augment subscriber management of the in-home or SMB network, even when the CPE does not have WAN connectivity to the internet.

Incognito USP TR-369 Insights

Discover more on User Services Platform TR-369, the Broadband Forum's next-generation device management and data collection standard, and perspectives from global service providers on the business value USP could deliver.

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