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Incognito Software Systems and Hitron Partner to Deliver the Next Evolution in Connected Home Innovation

Incognito’s Digital Experience Solution enables faster, more efficient, and reliable monitoring and management of connected devices with TR-069/TR-369 enabled platform

Vancouver, Canada – November 2, 2022 – Incognito Software Systems Inc., a leading global provider of broadband service orchestration and device management solutions for service providers, today announced new strategic partnerships with Hitron Technologies, the fastest-growing customer premise equipment manufacturer in North America, to showcase a unified, secure platform that enables service providers to innovate the connected home by simplifying the management of in-home devices and networks.


With integration between Hitron's TR-369-enabled devices and Incognito's Digital Experience Solution, service providers have access to a comprehensive platform that simplifies the process of rolling out and managing next-gen smart services for home networks and delivers a better subscriber experience. This offering empowers operators to take advantage of a complete USP-enabled connected home ecosystem, featuring Incognito's DX Solution, with its new unified architecture of TR-069 and TR-369 and award-winning features like virtualized services and KPI analytics for faster, more efficient, and reliable monitoring and management of connected devices, and Hitron's mesh routers/gateways, which enables Gigabit-class performance to meet the need of most connected households.


This cutting-edge platform is designed to deliver key network and device management tools to service providers, which include:

  • Simplifying the process of rolling out and managing dynamic services for home networks
  • Rating a subscriber's Wi-Fi connection using AI-enabled scoring based on critical Wi-Fi KPIs
  • Analytics and operational dashboards with the ability to manage and view Wi-Fi settings, device topology, diagnostic reports, and guided troubleshooting

"As workers transition to remote-first, students learn online, and homes layer on connected devices, ensuring reliable broadband performance and providing innovative services beyond connectivity to residential and business Wi-Fi customers has become critical for service providers," said Pete Koat, COO at Incognito. "The addition of USP support within our already feature-rich unified device management platform, along with new partnerships with other leading USP vendors, allows us to address a market need and give operators a way to take advantage of TR-369 USP today and begin developing premium smart home offers."


"Our mission is to enable our customers to deliver superior broadband experiences through next-generation gateways and routers that provide best-in-class Wi-Fi performance. Thanks to our strong relationship with Incognito, we are better able to serve service providers with proven solutions," said Greg Fisher, President and CTO at Hitron Technologies Americas.

About Incognito Software Systems

Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Founded over 30 years ago, Incognito has over 200 customers worldwide, including America Movil, Cox, Digicel, Globe, and Orange, leveraging its solutions to fast-track the introduction of innovative broadband services over fiber and 5G fixed wireless access technologies while delivering a great customer experience. Incognito is a Lumine Group company (TSXV: LMN). Learn more at Visit or follow us on LinkedIn and Twitter.

About Hitron Technologies

Hitron Technologies is changing the way the world works, plays and connects. Our leadership in broadband and Wi-Fi technology, combined with our vertically integrated manufacturing services, enable us to continually push the envelope of what’s possible and deliver custom, cost-effective and scalable solutions. Hitron Technologies Americas Inc. is a subsidiary of Hitron Technologies and is based in Centennial, Colorado.

To learn more about Hitron Technologies Americas, visit

Media Contacts

Matt Mariani

Digital Marketing Manager, Incognito Software Systems


Lesley Kirchman

VP of Marketing