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Incognito Introduces Industrial Internet of Things (IoT) Solution

Features device lifecycle management and data analytics support to power IoT service business decisions

Vancouver, Canada – September 24, 2019 – Incognito Software Systems Inc., a global provider of broadband service orchestration software solutions for digital service providers, unveiled a new solution that enables service providers to remotely manage millions of IoT devices for industrial IoT (IIoT) applications. With Incognito, service providers can control operational costs with remote IoT device onboarding and management, including diagnosing IoT service impacting issues to ensure a great quality of service experience. The solution delivers valuable device telemetry data to feed big data applications and ensure optimal service quality levels for the service provider’s enterprise IoT customers.


Cisco’s VNI predicts approximately 4 billion M2M connections by 2022 focused on industrial and other IoT services. This highlights significant new service opportunities for service providers—including industrial IoT services like smart meters for electricity and water, and smart city applications such as traffic monitoring and smart parking. As a result, service providers face new challenges in how to manage millions of devices with ultra-reliable internet connectivity, minimize operational costs and alleviate truck-rolls, and deliver valuable device telemetry data for analysis by business applications.


"Industrial IoT represents a new frontier for global service providers who offer connectivity services to fuel IoT applications like smart meters and smart city applications. Globally, industrial IoT applications are setting the bar for reliable and secure connectivity, scalability, and remote device management performance, where truck rolls simply aren’t viable due to cost and geography," said David Sharpley, CEO of Incognito. "The Incognito solution enables our customers to extend operational systems and resources into this new line of business with a unified approach to terminal management, customer care, and operational services spanning residential and enterprise IoT services. It also provides critical device telemetry data to power vital analytics and IoT service decisions."


The Incognito solution extends the capabilities of its proven TR-069 Auto Configuration Server (ACS) with IoT microservices and big data platform support. The Incognito ACS provides holistic device management including automated device discovery, zero-touch provisioning, remote trouble-shooting support for IoT service continuity, device status analytics, closed-loop automation, and bulk operations, such as firmware updates to reduce the risk of fraudulent use. The new IoT solution extends beyond pure device lifecycle management to power IoT service business decisions and marketplace applications with a unique data abstraction layer that can normalize and correlate device telemetry data for seamless ingest and analysis by business applications and marketplaces. As a Tier 1-ready productized solution, the Incognito ACS scales to support millions of IoT devices from a single platform.


The new IoT solution will be showcased at Incognito’s booth #831 throughout the upcoming 2019 SCTE Cable-Tec Expo, September 30 - October 3, 2019, in New Orleans.



About Incognito

Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Founded over 30 years ago, Incognito has over 200 customers worldwide, including America Movil, Cox, Digicel, Globe, and Orange, leveraging its solutions to fast-track the introduction of innovative broadband services over fiber and 5G fixed wireless access technologies while delivering a great customer experience. Incognito is a Lumine Group company (TSXV: LMN). Learn more at Visit or follow us on LinkedIn and Twitter.