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Incognito Software Systems Recognized in 2023 Gartner Market Guide for CSP Service Design and Orchestration Solutions

Incognito's Service Activation Center highlighted as industry-leading service orchestration solution.

Vancouver, Canada – September 13, 2023 – Incognito Software Systems Inc., a leading global provider of automated OSS broadband management solutions for service providers, today announced its inclusion in the Gartner Market Guide for CSP Service Design and Orchestration Solutions (SD&O). This acknowledgement underscores Incognito's commitment to helping communication service providers (CSPs) streamline operations and optimize service delivery with its Service Activation Center (SAC) platform.

The Gartner report serves as a comprehensive resource for CSPs seeking to enhance their decision-making processes when it comes to planning and sourcing products/offerings that facilitate the design, fulfillment, and orchestration of services across physical, virtual, containerized, and hybrid network environments for consumer, enterprise, and wholesale market segments.

In a rapidly evolving industry landscape, CSPs are aligning their strategies with cloud-native principles, agile methodologies, and automated workflows to support new network technologies and innovate their offerings. As a result, they are progressively modernizing their inventory management and service fulfillment systems by adopting holistic end-to-end lifecycle approaches to service management. According to Gartner, the SD&O market is undergoing a significant shift to align with new CSP operating models, focusing on containerization, standardization, open integration, intent-driven service fulfillment, closed-loop automation, and multi-domain orchestration.

Incognito SAC is a productized and cloud-ready solution that focuses on automating service activation and provisioning processes across multiple access domains, including fiber, mobile, Metro Ethernet, and cable. The solution's Converged Access OSS (CAO) approach provides a unified layer that bridges the gap between B/OSS systems and network functions using industry standards from the Broadband Forum, 3GPP, CableLabs, MEF, IEEE, and ITU-T. CAO places a strong emphasis on addressing the service continuity needs of the rapidly expanding SMB market, which is projected to reach a value of US $800 billion by 2027. With SAC's catalog-driven service order management, 'no code' configuration for service fulfillment processes, and centralized, network-agnostic approach for service delivery, CSPs can facilitate service rollout, reduce IT costs, and improve the subscriber experience across B2C, B2B, and B2B2X markets.

"Incognito is proud to be included in the Gartner Market Guide and be recognized as a leader in delivering innovative service orchestration solutions that meet the evolving business needs of CSPs," said Ronan Bracken, SAC Product Director at Incognito. "We strive to empower CSPs with advanced tools that streamline and simplify every aspect of service delivery, from design to activation, provisioning, and fulfillment."

Subscribers can read the complete Gartner Market Guide for CSP Service Design and Orchestration Solutions here.

Explore Incognito's automated service orchestration solution at DTW 2023 in Copenhagen, where Incognito is proudly participating in the TM Forum catalyst project, Converged Access with ODA – Phase II. The catalyst, featuring champions Claro Brazil, GCI, NTT, Verizon, and VNPT, harnesses the synergy of industry standards and cutting-edge protocols with Incognito's suite of automated solutions to converge multiple network technologies within a single B/OSS stack, ensure seamless connectivity for SMB customers using closed-loop assurance, and drive new revenue opportunities.

About Incognito Software Systems

Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Founded over 30 years ago, Incognito has over 200 customers worldwide, including America Movil, Cox, Digicel, Globe, and Orange, leveraging its solutions to fast-track the introduction of innovative broadband services over fiber and 5G fixed wireless access technologies while delivering a great customer experience. Incognito is a Lumine Group company (TSXV: LMN). Learn more at Visit or follow us on LinkedIn and Twitter.

Media Contacts

Matt Mariani

Digital Marketing Manager, Incognito Software Systems