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Incognito Scales Global Operations with International Expansion

Expanded APAC presence, coupled with new Ottawa office, will enable Incognito to accelerate growth in residential broadband market.

Vancouver, Canada – September 12, 2018 – Incognito Software Systems Inc., a global provider of device and service management solutions for digital service providers, today announced it has expanded operations to serve the company’s growing global customer base and support business growth. Incognito’s expansion includes the opening of a new satellite office in Ottawa, Canada, and an amplified presence in the Philippines with additional professional services and support personnel.


In today’s hyper-connected world, the ability to deliver a high-quality digital home experience to residential customers has never been more critical for communication service providers. This expansion enables Incognito to advance its goal of enabling service providers around the globe to differentiate and accelerate residential broadband services with solutions that improve time-to-market, enable proactive device and service quality management, and leverage automation to reduce operational costs. This expansion complements Incognito’s existing global footprint that includes offices in Vancouver, Canada and Dublin, Ireland, as well as sales, support and professional services staff located in all major markets.


Located in the Kanata North Technology Park, the new Ottawa office will provide Incognito with a footprint in a world-class technology hub renowned as a hotbed for telecom innovation and top high-technology talent. Having contributed $7.8 billion to Canada’s GDP in 2015, the Kanata North Technology Park offers a rich ecosystem for companies with its diverse high-tech sub-sectors, strong base of 21,000+ skilled technology employees, and state of the art facilities.


The expansion of the company’s local presence in the Philippines includes additional professional services and technical support professionals to support Incognito’s growing customer base in the Asia Pacific region. By having access to Incognito’s range of professional and support services, new and existing customers within the region will benefit from 24/7 customer support to meet their specific service and support requirements, as well as experienced professional services experts to provide delivery, training and customization services.


“We are excited about our new facility and global expansion as the natural progression in the continued growth of Incognito,” said David Sharpley, Chief Executive Officer at Incognito. “This growth is representative of the great strides we have taken as a team, and the value we deliver to digital service providers around the world. The opening of our new office in Ottawa, along with our expanded presence in Manila, will further strengthen our service and customer support capabilities in the fast-growing market for residential broadband solutions.”

About Incognito

Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Founded over 30 years ago, Incognito has over 200 customers worldwide, including America Movil, Cox, Digicel, Globe, and Orange, leveraging its solutions to fast-track the introduction of innovative broadband services over fiber and 5G fixed wireless access technologies while delivering a great customer experience. Incognito is a Lumine Group company (TSXV: LMN). Learn more at Visit or follow us on LinkedIn and Twitter.