Media Enquiries

Matt Mariani
Digital Marketing Manager

October 24, 2018

Scores 4 Diamond Rating for technical features and performance that provide clear and substantial benefits to service providers.

Vancouver, Canada – October 24, 2018  Incognito Software Systems Inc., a global provider of device and service management solutions for digital service providers, today announced that its Digital Home Experience Solution has received a four-diamond rating from Broadband Technology Report (BTR) in their Diamond Technology Reviews 2018 program. Recognized for its proven ability to proactively identify and resolve complex home Wi-Fi network and device connectivity issues, the Incognito Digital Home Experience Solution provides critical automation and analytics capabilities to help service providers create a positive digital subscriber experience and reduce operational costs.

“Today’s digital home network has become tremendously complex with the proliferation of connected devices, and service providers must reevaluate how they solve network issues to maintain customer satisfaction and succeed in the highly competitive residential broadband market,” said Pete Koat, Chief Technology Officer at Incognito, who accepted the award on behalf of Incognito at SCTE’s Cable-Tec Expo 2018 in Atlanta, Georgia. “This award is a testament to Incognito’s commitment to helping network operations and customer care teams solve real-world operational challenges and deliver a great in-home broadband experience.”

“The Incognito Digital Home Experience Solution earned a solid score from this year’s judges,” said Stephen Hardy, editorial director of Broadband Technology Report and program director of the Diamond Technology Reviews. “Our judges noted the OPEX savings and improvements in customer satisfaction that the Digital Home Experience Solution can enable.”

The Incognito solution is already in production with Tier 1 service providers, including Globe Telecom, one of the largest and fastest growing mobile, fixed line, and broadband operators in the Philippines. For more information on the Incognito Digital Home Experience Solution, please visit our website.

The BTR Diamond Technology Reviews is a technology recognition program, now in its 14th year, which focuses on recognizing top products and solutions available to the cable industry. Each entry is judged by a stellar panel of cable telecommunications experts and allotted a score between one to five based on its “innovativeness and overall usefulness to cable operators”, with those scoring 3.5 or above receiving “diamond” status.


About Broadband Technology Report

Broadband Technology Report (BTR), is the cable and telecom industry’s premier source for product and technology news, and is the most successful and fastest growing online outlet for product information and deployments; reviews and rankings; technology expertise; and buyer/seller facilitation. Broadband Technology Report’s portfolio includes online, print and video assets, all designed to help network operators build, upgrade and maintain high-performance communications networks. Broadband Technology Report, backed by more than 70 years of combined industry experience, delivers its email, online, print and video production services to more than 20,000 subscribers.

About the Diamond Technology Review program

The Broadband Technology Report Diamond Technology Reviews (“the Diamonds”) is a renowned industry program that was developed to recognize some of the top products and solutions available to the cable industry as determined by a stellar panel of cable telecommunications engineering experts. Engineering executives from Time Warner Cable, Bright House Networks, Suddenlink Communications, Comcast, Charter and Cox, and several expert consultants, were among the third-party judges for the 2018 “Diamonds.” Every year, Broadband Technology Report invites vendors to submit written information about products/solutions that have been released or upgraded since the previous year’s SCTE Cable-Tec Expo (October 2017). Criteria used in the Diamonds rankings include, first and foremost, unique technology or application thereof, innovation, ease-of-use, efficiency, reliability, and contribution to profitability.

Incognito Software Systems Inc. provides software and services to help digital service providers manage and monetize broadband services. Over 300 customers worldwide, including Cox, Claro, Globe, Foxtel, and SingTel, leverage Incognito solutions to fast-track the introduction of innovative broadband services over fiber, LTE, and cable technologies, while delivering a great customer experience. The company is a division of the Volaris Group, an operating group of Toronto-based Constellation Software Inc. 
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