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UK Broadband Provider Selects Incognito Software Systems to Enhance In-Home Wi-Fi Experience

Incognito's Digital Experience (DX) Solution to enhance in-home Wi-Fi and streamline device management across UK operator's full-fibre network.

Vancouver, Canada – May 14, 2026 – Incognito Software Systems, a leading global provider of broadband service orchestration, device management, and network intelligence solutions, today announced that it has been selected by an independent full-fibre operator in the UK to manage customer premises equipment (CPE) and enhance the in-home Wi-Fi experience for its subscribers. The deployment leverages Incognito's Digital Experience (DX) Solution to provide comprehensive device management capabilities across the operator's high-performing fibre network.

Incognito's solution is powered by an award-winning Auto Configuration Server (ACS) that supports standards-based, multi-vendor device management, offers enhanced Wi-Fi management tools, and delivers real-time reporting capabilities through KPI analytics and service quality management functionality. These capabilities provide deeper insights into the in-home experience and track subscriber trends over time, facilitating proactive network management and improved customer satisfaction.

"This latest customer deployment of our DX Solution highlights the importance for operators to gain complete visibility and management of devices across their networks, enabling them to quickly identify and resolve issues that impact both customer experience and operational performance," said Gary Knee, CEO at Incognito. "Thanks to a collaborative approach, we were able to respond with flexible, timely, high-quality solutions to support this customer in a smooth transition toward improved subscriber quality of experience and network management."

With Incognito's comprehensive approach providing visibility and control of the end-to-end lifecycle of devices, the operator can streamline operations, deliver reliable broadband services with confidence, and maintain a competitive edge as the demand for full fibre grows.

Incognito will be exhibiting at ANGA COM 2026, taking place May 19-21 in Cologne, Germany. Schedule a meeting with our team at booth D30 in Hall 7 to discover how our advanced device and in-home Wi-Fi management solutions can help you innovate your broadband services.

About Incognito Software Systems

Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Founded over 30 years ago, Incognito has over 200 customers worldwide, including America Movil, Cox, Digicel, Globe, and Orange, leveraging its solutions to fast-track the introduction of innovative broadband services over fiber and 5G fixed wireless access technologies while delivering a great customer experience. Incognito is a Lumine Group company (TSXV: LMN). Learn more at www.luminegroup.com. Visit www.incognito.com or follow us on LinkedIn and X (Twitter).

Media Contacts

Matt Mariani

Digital Marketing Manager, Incognito Software Systems

+1-613-762-9968

matt.mariani@incognito.com