Welcome to ICE 2020

March 23-25, 2020 | Omni Orlando Resort at Championsgate, Florida

– Early Bird Registration Deal –

The first 25 communications service providers to register by Friday, November 15th will get 60% off up to 5 nights of accommodations at the Omni Orlando Resort at Championsgate – $99/night vs. $239/night!

About ICE 2020

Incognito Community Exchange 2020 is Incognito Software's customer event. With two days of dual business and technical tracks, we bring together senior network and IT executives, as well as network operations and engineering professionals from global communications service providers to share experiences and ideas, collaborate, learn best practices on cutting-edge broadband technology, and find out what’s next in broadband services.

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Location: Orlando, Florida
Date: March 23 - 25, 2020
Venue: Omni Orlando Resort at Championsgate

ICE 2020 will be held at the Omni Orlando Resort at Championsgate, conveniently located near the popular Walt Disney World Resort, and surrounded by acclaimed golf courses. For ICE 2020, this venue provides outstanding conference facilities in beautiful surroundings, complemented by easy access to Orlando attractions if you choose to extend your stay.

The temperate weather in March makes it one of the most comfortable times to enjoy a round of golf on one of three courses surrounding the resort, or enjoy a family day trip to one of the nearby theme parks.

ICE 2020 is packed with thought-provoking and engaging presentations, as well as real-world case studies, complemented with practical and actionable tips for organizations using Incognito Software solutions. Communications service providers from all over the world attend ICE to gain new insights into what is shaping the future of residential broadband services, including how to extend into new lines of business like IoT and business services.

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Keynote Speakers

Innovative presentations from global service providers discussing how they are addressing the industry’s biggest challenges.

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Educational Sessions

Get a first-hand view of how other CSPs are leveraging Incognito solutions to accelerate innovation in multi-access broadband services.

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New Solutions to Drive Your Business

Incognito innovation in new solution areas like Internet of Things and business services.

For over two and a half days, Incognito Software will be bringing together senior network and IT executives, as well as network operations and engineering professionals from global communications service providers to share experiences, collaborate, learn best practices on cutting-edge broadband technology, and find out what’s next in broadband services.

With an agenda that features plenty of networking opportunities, ICE 2020 will provide attendees with new perspectives through technical knowledge shared with peers from around the globe.

Monday
Mar 23

ICE Golf Tournament

12:30 - 4:00 PM
Join us for a round of golf to get into the "swing" of things at ICE 2020. The Omni Orlando Resort at Championsgate is surrounded by acclaimed golf courses offering a truly unique golf experience in Orlando.

ICE Breaker Challenge

1:30 - 4:00 PM
Join Incognito for the 2020 ICE Breaker Challenge, where the focus will be on helping you build your own operational dashboard so that you can get the most of your Incognito investment. Learn from onsite product and support experts that will help you develop the right dashboard for your business and operational processes.

Welcome Evening Reception

6:00 - 9:00 PM
After a day of organized networking events, join us for a relaxing evening to get ICE 2020 started in style!

Tuesday
Mar 24

Networking Breakfast

7:00 - 8:00 AM
Enjoy breakfast networking with your peers and fueling up for the day of engaging sessions ahead.

Welcome Presentation & Keynotes

8:00 - 10:00 AM
Kick-off the day with a presentation from Incognito Software expert followed by keynote presentations led by innovative telecom practitioners.

Networking Break

10:00 - 10:30 AM

Featured Speakers & Panels

10:30 AM - 12:00 PM
Industry experts and Incognito experts are lined up to share innovation success stories and offer industry perspectives.

Networking Lunch

12:00 - 1:00 PM
Reflect on the morning's informative sessions and network with fellow attendees over lunch.

Business Sessions

1:00 - 2:30 PM
  • How to Operationalize New Lines of Business Like Enterprise Services & IoT
  • Capitalizing on Digital Channels that Improve Operational Effectiveness & Delight Subscribers, Network Operations & Customer Care

Technical Sessions

1:00 - 2:30 PM

Broadband Command Center Track
  • Troubleshooting Tips & Tricks
SAC/ACS Track
  • Troubleshooting Tips & Tricks
  • Auto Configuration Server & SAC

Networking Break

2:30 - 3:00 PM

Business Sessions

3:00 - 5:00 PM
  • Virtualization: Remote PHY – What are the Operational Implications & How Do You Get Ahead?

Technical Sessions

3:00 - 5:00 PM
  • Talk Roadmap with Incognito
  • GPON Provisioning

Customer Appreciation Evening

7:00 - 10:00 PM
After all the learning & inspiration, we bring a little fun to ICE 2020. Stay tuned to find out what we have planned!

Wednesday
Mar 25

Networking Breakfast

7:00 - 8:00 AM
Enjoy breakfast networking with your peers and fueling up for the day of engaging sessions ahead.

Welcome Presentation & Keynotes

8:00 - 10:00 AM
Kick-off the day with a presentation from Incognito Software expert followed by keynote presentations led by innovative telecom practitioners.

Networking Break

10:00 - 10:30 AM

Featured Speakers & Panels

10:30 AM - 12:00 PM
Industry experts and Incognito experts are lined up to share innovation success stories and offer industry perspectives.

Networking Lunch

12:00 - 1:00 PM
Reflect on the morning's informative sessions and network with fellow attendees over lunch.

Business Sessions

1:00 - 2:30 PM
  • Next-Generation Device Management – What's Ahead & How Do You Prepare?
  • Operating & Managing Services Over New Network Technologies – Fiber & Fixed Wireless (Unlicensed Spectrum, 5G)

Technical Sessions

1:00 - 2:30 PM
  • High Availability & Failover

Networking Break

2:30 - 3:00 PM

Business Sessions

3:00 - 5:00 PM
  • New Provisioning Architectures
  • Operations Automation & Capacity Planning: Where, When & How to Invest?

Technical Sessions

3:00 - 5:00 PM
  • Best Practices: Configuration, Operations & Maintenance

Customer Hospitality Evening

7:00 - 10:00 PM
Close out ICE 2020 with a little fun! Stay tuned to find out what we have planned!

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Who should attend Incognito Community Exchange?

The Incognito Community Exchange program is designed for senior network and IT leaders, including network engineering and network operations. 

  • Work together and network with telecommunications professionals in similar roles from around the world
  • Learn best practices and share experiences with CSPs introducing innovative broadband services
  • Hands-on troubleshooting tips and tricks for Incognito solutions
  • Hear from industry leaders about how they are tackling challenges related to modernizing operational processes using automation, new tools to support omni-channel customer care, new line of business operational support

– Early Bird Registration Deal –

The first 25 communications service providers to register by Friday, November 15th will get 60% off up to 5 nights of accommodations at the Omni Orlando Resort at Championsgate – $99/night vs. $239/night!

*Registration is subject to Incognito approval

Incognito Community Exchange (ICE) is Incognito’s customer event which brings together Incognito customers from around the globe to share insights on the latest trends in broadband technology, implementation strategies, and best practices in the residential broadband domain.

Completing your registration to attend ICE 2020 is easy! All you need to do is fill out the form above with all of your information. Once submitted, an Incognito team member will follow up with you within 5 business days to confirm your registration and travel details. If you experience any issues or have a question, you can contact Irene Crosby (irene.crosby@incognito.com).

ICE 2020 will be held in Orlando, Florida from Monday, March 23 through Wednesday, March 25. The core conference is held on Tuesday, March 24 and Wednesday, March 25, preceded by two parallel sessions – either a hands-on ICE Breaker Challenge or a 9-hole round of golf – and a welcome reception on Monday, March 23.

Attendance at ICE 2020 is complimentary for all Incognito customers and telecommunication service providers.

With plenty of sessions aimed to help educate about the latest innovations for residential broadband management and collaborate with other industry thought leaders, attending ICE 2020 provides unparalleled opportunities. There is no other industry event that is uniquely focused on this exciting domain and we hope you can join us.

We invite you to download a template Justification Letter.

Business casual for the day-time conference sessions. For our evening networking events, there is no set dress code – we just want you to be comfortable. So, for outdoor networking events, shorts, shades, and polo shirts are acceptable!

We look forward to seeing you at ICE 2020; however, we understand that scheduling conflicts do occur. To cancel, please email irene.crosby@incognito.com.

Incognito welcomes your partner/spouse to the Welcome Reception, breakfasts, lunches, and Customer Appreciation Dinners.

The venue of ICE 2020 is the Omni Orlando Resort at Championsgate. It is conveniently located near the popular Walt Disney World Resort.

The hotel is approximately 28 miles from Orlando International Airport (MCO). Less than 45 minutes by car, it is easy to catch an Uber or a taxi from the airport to the hotel. The ride should cost around $40 USD.

Register for ICE 2020 and we’ll send you the hotel reservation details. In keeping with industry practice for user conferences, Incognito is happy to host customers as Incognito guests if this is within your policy. There are plenty of opportunities for collaboration, education, and networking so we want you to be a part of ICE 2020!

Citizens and residents of most countries will be required to have a visa to enter the United States. You must apply for a visa well in advance of your flight to Orlando, FL and attendance to ICE 2020.

For general visa information on how to apply for a temporary business visa, please visit the US Visa website.

The Visa Waiver Program (VWP) allows citizens in participating countries to travel to the United States without a visa only if your stay is 90 days or less. Travellers must (1) meet all the requirements and (2) have a valid Electronic System for Travel Authorization (ESTA) approval prior to travel.

Further information regarding the Visa Waiver Program can be found here.

Yes. Once you have completed and submitted your ICE 2020 registration request via the online form above, and an Incognito employee has confirmed your registration, please let Incognito know that you require an Invitation Letter. We will email the letter to you.

Irene Crosby
Event Manager

For any questions related to ICE 2020, please contact Irene – irene.crosby@incognito.com