Media Enquiries

Matt Mariani
Solution Marketing Specialist
matt.mariani@incognito.com

 September 16, 2019

New capabilities ensure optimal broadband experience, enable service providers receiving FCC funding to achieve regulatory compliance.

Vancouver, Canada – September 16, 2019 – Incognito Software Systems, a global provider of in-home broadband service orchestration software solutions for digital service providers, unveiled enhancements to the Incognito Digital Home Experience Solution that empowers service providers to proactively measure customer experience and ensure superior service quality with scheduled speed and latency tests. With these enhancements, the Incognito Digital Home Experience solution now delivers out-of-the-box support for FCC reporting for US service providers who need to comply with FCC broadband access funding requirements. 

Many US service providers are tapping into regulatory funding to extend broadband access across the country, including FCC CAF-II (Connect America Fund), A-CAM (Alternative-Connect America Model), and Alaska plan. Participating service providers are required to submit performance measurements (upload speed, download speed, and latency) beginning Q1 2020, or risk facing financial penalties against monthly broadband funding.

The Digital Home Experience Solution enables participating service providers to validate FCC speed and latency requirements and provide compliant reporting to the administering Universal Service Administrative Company (USAC). The centerpiece of the Digital Home Experience Solution is Incognito’s industry-proven Auto Configuration Server (ACS), which provides comprehensive support leveraging protocols including TR-143 to deliver extensive and automated remote device management across any vendor device type. The solution validates residential subscribers’ service quality at required intervals and service tiers in accordance with FCC requirements.

"With a strong ongoing focus on customer experience, network operations teams across the globe are increasingly accountable for measuring overall broadband quality of experience to remain competitive, and comply with local regulatory requirements, such as those specified under the FCC CAF-II program," said Pete Koat, CTIO at Incognito Software. "The Incognito Digital Home Experience Solution provides the operational tools to measure speed and latency across the subscriber base with a non-intrusive approach using Broadband Forum standards. This software-based approach reduces the need for new hardware on customer premises, and ensures a great overall experience."

Additional Digital Home Experience Solution enhancements include:

  • New operations support to manage ACS system resources, application status, and operational metrics, such as chatty devices. This will allow network operations professionals to isolate and address key issues that impact the customer experience;
  • Expanded performance and scalability improvements, working closely with Incognito Tier 1 customers globally, to fine-tune requirements for large-scale carrier-grade networks.

The Digital Home Experience Solution offers omni-care digital channels for previously announced home subscriber self-care capabilities, customer care, and network operations. The solution will be showcased at Incognito’s booth #831 at the upcoming 2019 SCTE Cable-Tec Expo, September 30 - October 3, 2019 in New Orleans.

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Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next generation in-home broadband experience. Over 300 customers worldwide, including Claro, Cox, Digicel, Globe, and Orange, leverage Incognito solutions to fast-track the introduction of innovative broadband services over fiber, cable, fixed wireless technologies, while delivering a great customer experience. The company is a division of the Volaris Group, an operating group of Toronto-based Constellation Software Inc. Visit http://www.incognito.com or follow us on LinkedIn and Twitter.