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Incognito Enhances Digital Home Experience Solution with Proactive Service Quality Measurement

New capabilities ensure optimal broadband experience, enable service providers receiving FCC funding to achieve regulatory compliance.

Vancouver, Canada – September 16, 2019 – Incognito Software Systems Inc., a global provider of in-home broadband service orchestration software solutions for digital service providers, unveiled enhancements to the Incognito Digital Experience Solution that empowers service providers to proactively measure customer experience and ensure superior service quality with scheduled speed and latency tests. With these enhancements, the Incognito Digital Experience solution now delivers out-of-the-box support for FCC reporting for US service providers who need to comply with FCC broadband access funding requirements.


Many US service providers are tapping into regulatory funding to extend broadband access across the country, including FCC CAF-II (Connect America Fund), A-CAM (Alternative-Connect America Model), and Alaska plan. Participating service providers are required to submit performance measurements (upload speed, download speed, and latency) beginning Q1 2020, or risk facing financial penalties against monthly broadband funding.


The Digital Experience Solution enables participating service providers to validate FCC speed and latency requirements and provide compliant reporting to the administering Universal Service Administrative Company (USAC). The centerpiece of the Digital Experience Solution is Incognito’s industry-proven Auto Configuration Server (ACS), which provides comprehensive support leveraging protocols including TR-143 to deliver extensive and automated remote device management across any vendor device type. The solution validates residential subscribers’ service quality at required intervals and service tiers in accordance with FCC requirements.


"With a strong ongoing focus on customer experience, network operations teams across the globe are increasingly accountable for measuring overall broadband quality of experience to remain competitive, and comply with local regulatory requirements, such as those specified under the FCC CAF-II program," said Pete Koat, CTIO at Incognito. "The Incognito Digital Experience Solution provides the operational tools to measure speed and latency across the subscriber base with a non-intrusive approach using Broadband Forum standards. This software-based approach reduces the need for new hardware on customer premises, and ensures a great overall experience."


Additional Digital Experience Solution enhancements include:

  • New operations support to manage ACS system resources, application status, and operational metrics, such as chatty devices. This will allow network operations professionals to isolate and address key issues that impact the customer experience;
  • Expanded performance and scalability improvements, working closely with Incognito Tier 1 customers globally, to fine-tune requirements for large-scale carrier-grade networks.

The Digital Experience Solution offers omni-care digital channels for previously announced home subscriber self-care capabilities, customer care, and network operations. The solution will be showcased at Incognito’s booth #831 at the upcoming 2019 SCTE Cable-Tec Expo, September 30 - October 3, 2019 in New Orleans.

About Incognito

Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Founded over 30 years ago, Incognito has over 200 customers worldwide, including America Movil, Cox, Digicel, Globe, and Orange, leveraging its solutions to fast-track the introduction of innovative broadband services over fiber and 5G fixed wireless access technologies while delivering a great customer experience. Incognito is a Lumine Group company (TSXV: LMN). Learn more at Visit or follow us on LinkedIn and Twitter.