Newsroom

September 16, 2019

INCOGNITO ENHANCES DIGITAL HOME EXPERIENCE SOLUTION WITH PROACTIVE SERVICE QUALITY MEASUREMENT

Incognito announces enhancements to the Digital Home Experience Solution that empowers service providers to ensure superior service quality and achieve FCC funding compliance with scheduled speed and latency tests.

May 14, 2019

INCOGNITO INTRODUCES INDUSTRY-FIRST OMNI-CHANNEL SELF-CARE APPLICATIONS POWERED BY WIDGETS

Incognito introduced an industry-first family of omni-channel self-care and diagnostic applications powered by widgets, re-usable web technology that enables new functions to be easily customized and integrated across self-care portals, customer service representative (CSR) chat windows, and iOS/Android mobile applications.

May 8, 2019

MULTI-COUNTRY WIRELESS GROUP GOES LIVE WITH INCOGNITO TO IMPROVE FIXED WIRELESS DIGITAL HOME EXPERIENCE

Incognito announces that a leading multi-country tier 1 wireless service provider has deployed the Incognito Digital Home Experience solution to manage the digital in-home experience for broadband residential customers.

February 27, 2019

INCOGNITO GOES LIVE FOR BROADBAND PROVISIONING WITH MULTI-COUNTRY TIER 1 SERVICE PROVIDER IN LATIN AMERICA

January 22, 2019

DIGICEL IMPROVES CUSTOMER EXPERIENCE WITH INCOGNITO FIBER SERVICE ORCHESTRATION

January 15, 2019

INDUSTRY-FIRST RESEARCH FROM HEAVY READING AND INCOGNITO HIGHLIGHTS GLOBAL CHALLENGES IN SCALING FIBER-BASED SERVICES

October 24, 2018

INCOGNITO'S DIGITAL HOME EXPERIENCE SOLUTION RECOGNIZED WITH 2018 BTR INNOVATORS AWARD

September 18, 2018

GLOBE TELECOM GOES LIVE WITH INCOGNITO TO IMPROVE DIGITAL HOME BROADBAND EXPERIENCE

Incognito announces that Globe Telecom, Inc., one of the largest and fastest growing mobile, fixed line, and broadband operators in the Philippines, is in production with Incognito’s Digital Home Experience Solution.

September 12, 2018

INCOGNITO SCALES GLOBAL OPERATIONS WITH INTERNATIONAL EXPANSION

Incognito expands operations to serve the company’s growing global customer base and support business growth with the opening of a new satellite office in Ottawa, Canada, and an amplified presence in the Philippines.

August 28, 2018

INCOGNITO ANNOUNCES STRATEGIC PARTNERSHIP WITH IMMOVATE TO SERVE MIDDLE EAST MARKET

Incognito partners with Immovate to offer solutions to service providers in the Middle East that accelerate digital home broadband services and deliver a high quality customer experience.

July 31, 2018

INCOGNITO AND ASSIA ANNOUNCE PARTNERSHIP FOR PROACTIVE WI-FI MANAGEMENT

Incognito and ASSIA announce a partnership to develop integrated Wi-Fi management and optimization solutions to improve the digital home Wi-Fi experience and boost operational efficiency.

June 26, 2018

ORANGE MOLDOVA GOES LIVE WITH INCOGNITO FOR BROADBAND EXPANSION

Orange Moldova selects Incognito to accelerate Orange’s move into the cable and fiber residential broadband services market.

May 23, 2018

INCOGNITO AND ANALYSYS MASON ANNOUNCE INDUSTRY-FIRST RESEARCH TARGETING DIGITAL TRANSFORMATION IN HOME NETWORK

Operations automation and customer care empowerment are increasingly the cornerstone for communications service provider digital transformation targeting the residential network, according to a new Incognito and Analysys Mason white paper.

May 8, 2018

INCOGNITO AND CLOUDSENSE SHOWCASE PROACTIVE CUSTOMER EXPERIENCE SOLUTION AT DIGITAL TRANSFORMATION WORLD 2018

New joint solution leverages Incognito device management and CloudSense BSS, powered by Salesforce, to redefine customer care with a holistic digital experience.

April 25, 2018

INCOGNITO LAUNCHES DIGITAL HOME EXPERIENCE SOLUTION

Incognito introduces the Digital Home Experience Solution, a solution to help CSPs easily resolve technical home Wi-Fi issues and improve customer satisfaction.

May 12, 2017

LEADING LATIN AMERICAN SERVICE PROVIDER SELECTS INCOGNITO FIRMWARE MANAGEMENT

Incognito Firmware Management Solution was selected for its ability to create an accurate inventory of device models, vendors, and firmware types without putting any additional strain on the provider’s network or provisioning solution.

March 22, 2017

INCOGNITO SOFTWARE APPOINTS DAVID SHARPLEY AS CHIEF OPERATING OFFICER

Incognito announces the appointment of David Sharpley as Chief Operating Officer (COO) to lead the next phase of the company's growth.

March 22, 2017

INCOGNITO SOFTWARE IMPROVES CUSTOMER QUALITY OF EXPERIENCE FOR TWO MORE PROVIDERS

U.S. and Chilean communication service providers have chosen Incognito’s network analytics solution to improve quality of service (QoS) by enabling network planners to proactively align investments to the necessary service areas.

June 9, 2016

INCOGNITO SOFTWARE SYSTEMS EXPANDS USAGE BASED BILLING OFFERINGS WITH ACQUISITION OF ACTIVE BROADBAND NETWORK'S OSS BUSINESS

Incognito has announced that it has acquired Boston-based Active Broadband Networks (“ABN”) Operations Support Systems (OSS) solutions business. The acquisition is Volaris Group’s third acquisition in the Communications vertical market.

May 27, 2016

INCOGNITO SOFTWARE SYSTEMS EXPANDS BUSINESS ACROSS ASIA PACIFIC REGION

Incognito announces the opening of a Manila, Philippines, office in an effort to drive business expansion, and assist with customer implementation and optimization across Asia.

May 3, 2016

INCOGNITO SOFTWARE SYSTEMS SURVEY FINDS ONLY ONE-THIRD OF SUBSCRIBERS WOULD RECOMMEND THEIR BROADBAND SERVICE PROVIDER

Incognito has released “The 2016 Incognito Broadband Consumer Quality of Experience (QoE) Survey”, which explores subscribers’ level of satisfaction with their broadband service provider.

March 24, 2016

GUANGDONG PROVINCIAL CATV AND CHONGQING CATV SELECT INCOGNITO SOFTWARE SYSTEMS FOR TR-069-BASED HOME GATEWAY PROVISIONING

Guangdong Provincial CATV and Chongqing CATV, two Chinese cable and high-speed data providers with a combined total of more than 21 million subscribers, have selected Incognito Auto Configuration Server to bring new services to market.