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Incognito's Self-Care Widgets Honored by 2020 Diamond Technology Reviews

Scores 4 Diamond Rating for features and performance that help service providers reduce operational expenses and improve customer experience

Vancouver, Canada – September 30, 2020 – Incognito Software Systems Inc., a leading global provider of broadband service orchestration software solutions for digital service providers, today announced that its Self-Care Widgets, a value-added module of its Digital Experience Solution 2.0, has been recognized among the best in the industry by the 2020 Broadband Technology Report's Diamond Technology Reviews. Receiving the Honoree Score of 4 Diamonds for its ability to help service providers extend their digital care channels, as well as equip home and small-business subscribers with the self-care functions to manage their broadband experience, Incognito’s Self-Care Widgets provides the tools to improve the user experience and reduce operational costs.


"With the in-premise network becoming more complex and 70% of inbound support calls being related to Wi-Fi connectivity issues, reducing the burden on customer care, preventing technical escalations to network operations, and avoiding truck rolls have never been more critical to helping reduce operational costs," said Pete Koat, CTIO at Incognito. "Building on the 4 Diamond score we received in 2018 for the launch of our Digital Experience Solution, we are pleased to once again be named as an Honoree in the 2020 Diamond Technology Reviews for our innovative approach to helping operators tackle these challenges by empowering users with more control over their in-premise Wi-Fi network with modular, reusable, and customizable widgets."


"On behalf of the Broadband Technology Report's 2020 Diamond Technology Reviews, I would like to congratulate Incognito on their 4 Diamonds Honoree status," said Broadband Technology Report's Chief Editor, Stephen Hardy. "This program recognizes and rewards the top products and solutions available to the broadband cable industry. We appreciate all entries we receive though not all were honored with 3.5 Diamonds or above."


Incognito’s Subscriber Self-Care Widgets easily integrate into existing service provider customer portals or mobile applications to provide a one-stop-shop for all customer care needs and extend technical self-care features to subscribers allowing them to adjust Wi-Fi passwords, change Wi-Fi channels, perform Wi-Fi diagnostics, and manage connected devices in the home or small business network. An optional module for the Incognito Digital Experience Solution 2.0, the Self-Care Widgets can be tailored to meet the needs of power users and non-technical customers. What’s more, Incognito’s widgets allow operators to avoid B/OSS transformation projects and execute rapid IT implementation to introduce new functions in weeks.


The BTR Diamond Technology Reviews is a technology recognition program which focuses on recognizing top products and solutions available to the cable industry. Each entry is assigned a score of 1 to 5 Diamonds based on its uniqueness, innovation, ease of use, efficiency, reliability, and contribution to profitability, with those scoring 3.5 or above considered Diamond Technology Review Honorees. This year’s stellar third-party judging panel included executives from operators such as Buckeye, Comcast, Charter, Cox, Mediacom, Rogers, Spectrum, and Suddenlink, plus well-known industry consultants with vast professional experience.

About Incognito

Incognito Software Systems Inc. provides service orchestration software and services that help digital service providers manage the next-generation broadband experience. Founded over 30 years ago, Incognito has over 200 customers worldwide, including America Movil, Cox, Digicel, Globe, and Orange, leveraging its solutions to fast-track the introduction of innovative broadband services over fiber and 5G fixed wireless access technologies while delivering a great customer experience. Incognito is a Lumine Group company (TSXV: LMN). Learn more at Visit or follow us on LinkedIn and Twitter.

About Broadband Technology Report

Broadband Technology Report’s editorial mission is simple: We cover the latest tools, techniques and approaches that broadband pros must know about as they face the many challenges in today’s hyper-competitive environment. If it is important to cable engineers and technology pros, it’s important to BTR.

Through our continuously updated website and various weekly e-newsletters, BTR offers a comprehensive overview of the newest products and solutions. BTR also provides a platform for the top engineering experts. These pros use that platform to present invaluable commentary on network reliability, adaptive bitrate streaming, fleet management, cellular backhaul, commercial services and a long list of other issues that, cumulatively, spell success or failure for operators.

Our Diamond Technology Reviews is the industry's most prestigious product review program. This recognition program is a much-coveted platform for entrants and judges alike. Vendors submit applications and have their products, software or solutions reviewed by an independent and elite team of technical experts. The reviews are announced in the fall and will be showcased prominently throughout SCTE's Cable-Tec Virtual Experience.