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NEXA: AI-enabled Broadband Network Intelligence and Automation

Unify network, device, subscriber, and operational data in one intelligence layer to detect issues earlier, improve customer experience, prevent churn, reduce costs, and enable proactive network operations.

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As broadband connectivity becomes increasingly commoditized, service providers must differentiate through customer experiences—not just reliable connections. But when data is fragmented across networks, devices, services, and systems, teams often lack the visibility to identify and resolve issues before subscribers feel the impact.

NEXA gives broadband service providers the intelligence to take a proactive approach to network and service management, helping protect revenue, reduce support costs, and build lasting subscriber loyalty. Its cross-platform observability and AI-driven analytics reveal the connections between network health, device performance, service quality, and subscriber experience to identify issues earlier, prioritize affected subscribers and services, and automate the right response.

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Solution Overview

NEXA is Incognito's AI-enabled network intelligence and automation platform that transforms network, device, and service data into real-time and predictive insights that help service providers act faster and smarter. It normalizes and correlates data from Incognito's Digital Experience (DX), Service Activation Center (SAC), Monetization and Analytics Platform (MAP), Broadband Command Center (BCC), and Address Commander (AC) solutions, as well as third-party platforms. The result is a better customer experience, lower operational costs, and a foundation for proactive, automated broadband operations.

How NEXA works

  • Integrate: Pulls in raw data across all network, device, and platforms—creating a single, comprehensive data foundation.
  • Process and correlate: Applies advanced analytics and machine learning to organize data, surface patterns, and connect signals across services, devices, and subscribers.
  • Store and optimize: Cleans, structures, and manages data for fast, scalable access—ensuring insights are always available when and where they're needed.
  • Visualize and analyze: Tailored dashboards that align with each team's operational and business needs.
  • Actionable intelligence: Identifies subscriber impact, detects issues early, prioritizes response, and enables automated proactive management across operational workflows.
NEXA AI Overview

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Solution Features

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Cross-platform Observability

Understand experience and service quality at the subscriber, device, and service level — with device health metrics and activation context drawn from all Incognito products and data sources in one unified view.

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Predictive Intelligence

Detect emerging conditions earlier, predict impact, and prioritize next steps. NEXA uses IPDR, IPFIX, TR-069, TR-369, and TR-181 data to predict device health degradation, forecast network congestion, and identify subscribers at risk of churn — so your teams can act before customers feel the impact.

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Closed-loop Automation

Turn intelligence into action. NEXA recognizes patterns across protocols and services, and supports automated API responses and guided remediation workflows — accelerating resolution and reducing manual intervention.

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End-to-end Network Visibility

Monitor network and device health, subscriber experience, and service performance across any network topology — from the access layer to the customer premises.

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Open, Scalable Architecture

Built on an open, horizontally scalable architecture, NEXA can support operations of any size, including millions of connected devices, while maintaining high availability and resilience. Its Kafka-based streaming pipeline delivers real-time intelligence and seamless integration across Incognito and third-party systems.

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Operational Dashboards

Deliver role-specific insights to executives, network operations teams, and customer care teams — so every stakeholder has the visibility they need to make better decisions, faster.

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Solution Benefits

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Predict and Prevent Customer Churn

Predict and prevent churn by identifying at-risk subscribers before they cancel or downgrade. Correlate device health, service events, and subscriber experience to deliver actionable insights that enable proactive customer care and targeted retention campaigns to protect ARPU, loyalty, and long-term revenue.

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Improved Customer Experience

Deliver a consistently high-quality broadband experience by understanding the full picture of subscriber, application, network, and device performance. Detect service degradation before customers contact support, and take proactive action to resolve issues faster and deliver a better quality of experience.

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Lower Operational Costs

Fewer outages, faster resolution, and proactive management all translate to lower operational costs. Accelerate issue resolution with actionable diagnostics and automated insights that improve first-call resolution, reduce truck rolls and escalations, and increase operational efficiency.

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Optimize Network Investments

Make smarter infrastructure investments with a clear view of subscriber usage, application trends, and emerging congestion hotspots. Prioritize capacity planning where it will have the greatest impact, improving resource utilization, protecting service quality, and aligning network spend with real demand.

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Increase Operational Efficiency

Eliminate manual data correlation and processes across disparate systems. With unified visibility and guided workflows, your teams spend less time diagnosing and more time resolving.

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Accelerate Network Automation

Transform fragmented operational data into a foundation for autonomous and semi-autonomous operations. By combining observability, predictive analytics, AI/ML, and workflow automation, service providers can shift from reactive troubleshooting to proactive and increasingly automated operations.

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Stakeholder Use Cases

Telecom Executives
Customer Care
Network Operations

Protect ARPU and Optimize Network Performance

For telecom executives, the biggest risks often emerge before they appear in a service report, a customer complaint, or a quarterly retention metric. As networks, devices, and services grow, NEXA gives leaders a clearer view of customer experience and network performance— and where action will have the greatest business impact.

NEXA delivers a real-time, unified view of what’s happening across the network—turning network, device, and subscriber data into actionable intelligence.

Reduce subscriber churn

  • Identify subscribers at risk of churn, correlating device health, service events, and experience signals to enable proactive care and targeted retention.

Proactive network management

  • Understand network performance and network trends with actionable diagnostics and automated insights.
  • Gain real-time visibility into subscriber, network, and device performance to proactively detect degradation, reduce troubleshooting time, and prevent service issues from becoming costly outages.

Predict Subscriber Churn and Improve Wi‑Fi Experience

For customer care teams, keeping subscribers engaged shouldn’t depend on waiting for them to call or cancel. NEXA identifies early signs of declining service quality and repeat issues, helping teams spot at-risk customers, protect ARPU, strengthen loyalty, and prevent churn.

NEXA delivers a real-time, unified view of what’s happening across the network—turning network, device, and subscriber data into actionable intelligence.

Subscriber churn prediction

  • Identify subscribers at risk of churn with predictive forecasting, analyzing Wi-Fi scores, device health, and 30-day churn probabilities.

Subscriber experience insights

  • Proactively manage the subscriber experience by identifying and prioritizing customers experiencing Wi‑Fi quality issues, complete with trend data and quality metrics.

Proactive Broadband Assurance and Operations

For network operations teams keeping broadband services running, the pressure is constant. Without a unified view, teams must correlate data across disconnected systems—manually piecing together what went wrong, where, and why. Blind spots slow resolution. And while teams are troubleshooting, customers are already feeling the impact.

NEXA delivers a real-time, unified view of what’s happening across the network—turning network, device, and operational data into actionable intelligence.

Analyze network health

  • Monitor real-time network performance across every region to quickly compare trends and identify service gaps before customers are disrupted.
  • Detect connectivity and coverage issues before subscriber experience is impacted.

Proactive device health monitoring

  • Go deeper into device health by pinpointing devices below your defined health threshold.
  • Visualize where unhealthy devices are concentrated to uncover localized trends and emerging service risks.

Root cause analysis

  • Respond faster to issues by correlating network conditions, device signals, and operational data to uncover the likely root cause and automate corrective action.

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Frequently Asked Questions

AI broadband tools use artificial intelligence and machine learning to analyze network telemetry, device diagnostics, service events, and subscriber data. They help broadband service providers detect anomalies earlier, identify likely root causes, predict service-impacting conditions, and recommend or automate corrective action.

NEXA is an AI-enabled broadband intelligence and automation platform that brings data from networks, devices, subscribers, and operations into a unified intelligence layer. By correlating those signals, it helps teams move beyond isolated alarms and reactive troubleshooting to understand which subscribers and services are affected, what is likely causing the issue, and what action should happen next. Practical broadband AI use cases include earlier fault detection, faster root-cause analysis, capacity planning, service assurance, and operational efficiency.

AI network automation improves broadband operations by turning real-time network and subscriber intelligence into guided or automated workflows. Rather than requiring teams to manually investigate data across separate tools, AI can identify a developing issue, assess its likely impact, prioritize affected subscribers or services, and trigger an appropriate response through approved workflows and APIs.

With NEXA, service providers can combine predictive intelligence with closed-loop automation to reduce manual correlation, accelerate resolution, and prevent avoidable customer-impacting events. Automation can begin with recommendations and guided remediation, then evolve toward trusted, policy-based actions as operational confidence and data maturity increase. Effective AI automation depends on strong observability, reliable data, and programmable operational interfaces.

An AI network automation platform needs accurate, timely, and contextual data from across the broadband environment. That commonly includes network telemetry, alarms and performance metrics, device diagnostics, inventory and topology information, service events, subscriber context, operational workflows, and customer-care data.

NEXA unifies data from Incognito's DX, SAC, MAP, and BCC solutions, along with third-party platforms and sources using industry standards, such as IPDR, IPFIX, TR-181, TR-069, and TR-369. A unified, observable data foundation is essential because AI models can only deliver useful predictions and automation when they have dependable operational signals and the ability to connect insights to action.

NEXA is Incognito's AI-enabled network intelligence and automation platform for broadband service providers. It unifies network telemetry, device diagnostics, service events, and operational data from Incognito OSS solutions, industry-standard sources, and third-party platforms.

By correlating this data in a single intelligence layer, NEXA helps service providers detect and prioritize issues earlier, understand their impact on subscribers and services, and automate appropriate responses. The result is improved customer experience, lower operational costs, protected revenue, and a foundation for proactive broadband operations.

Talk to an Incognito Solutions Expert

Book a meeting to discover how NEXA can help you reduce churn, elevate the customer experience, lower operating costs, optimize network investments, and accelerate your path to AI-driven, closed-loop operations.

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