Auto Configuration Server



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Remote management of TR-069, MQTT, and SNMP broadband devices.

The cornerstone of the Digital Home Experience Solution, Incognito Auto Configuration Server is a vendor-agnostic, software platform that manages and monitors devices over any network, including xDSL, fixed LTE, HFC, IoT and Fiber. By leveraging remote management protocols such as TR-069, SNMP, and MQTT, Incognito enables greater insight into the in-home network and other services, so you can deliver preemptive support, measure service quality, speed, QoS, improving customer experience and QoE.

Prepare for FCC Connect America compliance testing with Incognito

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Simplify device provisioning and lifecycle management with advanced troubleshooting, device monitoring, and bulk operation capabilities that avoid truck rolls and reduce operational costs.

  • Supported device protocols—TR-069, SNMP, MQTT (IoT)
  • Manage residential gateways with filtering, forwarding, and QoS mapping capabilities
  • Easily perform bulk operations, such as firmware updates, client reboots, or parameters changes
  • Monitor and diagnose devices for pre-emptive support and advanced troubleshooting

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Automated remote firmware management for mass updates.

  • Set automated maintenance periods to reduce subscriber service disruptions
  • Reduce the risk of fraud and address security concerns

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Extend control to subscribers – reduce burden on customer care.

  • Optional self-care widgets providing subscribers control of the in-home network resolving technical issues and reduce the burden on customer care

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Enhance QoE while reducing the burden on customer care and field engineering.

  • Reduce call handling time (AHT) and truck rolls by empowering CSRs to remotely troubleshoot technical issues, with extensive automation to reduce manual errors and accelerate resolution

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Key performance indicator monitoring.

  • Get visibility of network performance with real-time alerting and scheduled reporting
  • Configurable KPIs combine multiple data sets into a single business metric

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Service quality management.

  • Monitor performance and gain visibility into broadband speed and latency
  • Detect and prevent device issues, including network quality, active monitoring, per-device KPIs, signal interference, and CPE management

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Easily integrate with OSS/BSS systems.

  • Self-descriptive Web Services API for flexible integration, including northbound provisioning to monitoring system
  • Ensure OSS/BSS synchronization with automatic parameter reports to northbound systems
  • Store subscriber service information in LDAP or SQL database for ACS to fetch service class or device-specific parameter attributes directly

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Customize ACS behaviour with extensive scripting capabilities to map your business logic into our platform.

  • Extensible high-performance Javascript platform
  • Integrated version control and debugging
  • Automate processes, and extend functionality via custom script for complex diagnostics, third-party systems calls, per-device KPIs

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Achieve extended reliability and scalability with carrier-grade proven solution.

  • Provides maximum performance and scalability with a distributed architecture that supports network growth
  • Utilizes highly available synchronized configurations for failover redundancy
  • Leverage extensive functionality and performance without compromising scalability with unique architecture and scripting methods

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Simplify device management.

  • Perform device-centric actions, monitor devices, and see all the devices behind a gateway through specialized KPI monitoring and administrative dashboards
  • Easily search through your device inventory
  • Organize customers with user-definable groups to apply consistent provisioning rules over service classes
  • Customize business logic with high-performance scripting

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Broadband Forum Standards.

  • Incognito standards support spans Broadband Forum specifications such TR-069, TR-098, TR-196, TR-181, TR-157, TR-143, TR-142, TR-140, TR-135, TR-131, TR-111, TR-106, TR-104. Contact Incognito for additional information and systems specifications.

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IoT Device Management.

  • Unified device management platform extending from residential CPEs to enterprise and IoT gateways and devices with IoT protocols.

CSR Dashboard

Remote device management and troubleshooting with visibility into all device parameters and device actions such as diagnostics check, reboot, speed test, firmware update and bulk operations. Minimize average call handle time (AHT) and increase first-time call resolution (FCR) rates with extensive automation.

Service Quality Manager

Proactively monitor customer experience and ensure SLA adherence via lightweight speed test using TR-143 protocol that exercises upload and download connection quality.


KPI Dashboard

Aggregates service data from any part of the network—access network, home Wi-Fi. Normalizes data into service quality metrics aligned to business KPIs.



Subscriber Self-care Widgets

Incognito widgets integration into any existing self-service portal or app. Enables subscribers to easily troubleshoot & resolve technical issues of in-home network.

FCC Speed and Latency

FCC CAF-II, A-CAM, and Alaska plan speed and latency test automation and USAC reporting ensuring regulatory compliance.

Operations Dashboard

At a glance visual statistics on CPE operations such as the total number of devices, chatty CPEs, CPE events per CWMP cluster, as well as ACS application and platform statistics.

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