Auto Configuration Server



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    Remote management of TR-069, MQTT, and SNMP broadband devices.

    Auto Configuration Server - Platform Overview

    A key component of the Digital Experience Solution, Incognito Auto Configuration Server is a vendor-agnostic, massively-scalable software platform that manages and monitors devices over any network, including fiber, fixed wireless, xDSL, HFC, and IoT. By leveraging remote management protocols such as TR-069, SNMP, and MQTT, Incognito Software Systems Inc. enables greater insight into the in-home network and other services, so you can deliver preemptive support, measure service quality and speed, as well as improve customer experience and QoE, all while driving cost reductions with greater operational efficiency.

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    Features and Benefits

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    Simplify device provisioning and lifecycle management with advanced troubleshooting, device monitoring, and bulk operation capabilities that avoid truck rolls and reduce operational costs.

    • Supported device protocols—TR-069, SNMP, MQTT (IoT)
    • Manage residential gateways with filtering, forwarding, and QoS mapping capabilities
    • Easily perform bulk operations, such as firmware updates, client reboots, or parameters changes
    • Monitor and diagnose devices for pre-emptive support and advanced troubleshooting

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    Automated remote firmware management for mass updates.

    • Set automated maintenance periods to reduce subscriber service disruptions
    • Reduce the risk of fraud and address security concerns

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    Extend control to subscribers – reduce burden on customer care.

    • Optional self-care widgets providing subscribers control of the in-home network resolving technical issues and reduce the burden on customer care, network operations, and field engineering

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    Enhance QoE while powering operational efficiency with automation.

    • Reduce call handling time (AHT), increase first-call resolution, and minimize truck rolls by empowering CSRs to remotely troubleshoot technical issues, with extensive automation to reduce manual errors and accelerate resolution

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    Analytics and KPI monitoring.

    • Get visibility of network performance spanning network, device, and in-home Wi-Fi with the analytics module and dashboard
    • Configurable KPIs combine multiple data sets into a single business metric with historical trending over time

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    Service quality management.

    • Monitor performance and gain visibility into broadband speed and latency
    • Detect and prevent device issues, including network quality, active monitoring, per-device KPIs, signal interference, and CPE management

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    Easily integrate with OSS/BSS systems.

    • Self-descriptive Web Services API for flexible integration, including northbound provisioning to monitoring system
    • Ensure OSS/BSS synchronization with automatic parameter reports to northbound systems
    • Store subscriber service information in LDAP or SQL database for ACS to fetch service class or device-specific parameter attributes directly

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    Customize ACS behaviour with extensive scripting capabilities to map your business logic into our platform.

    • Extensible high-performance Javascript platform
    • Integrated version control and debugging
    • Automate processes, and extend functionality via custom script for complex diagnostics, third-party systems calls, per-device KPIs

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    Achieve extended reliability and scalability with carrier-grade proven solution.

    • Provides maximum performance and scalability with a distributed architecture that supports network growth
    • Utilizes highly available synchronized configurations for failover redundancy
    • Unique architecture and robust platform to manage millions of devices

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    Simplify device management.

    • Perform device-centric actions, monitor devices, and see all the devices behind a gateway through specialized KPI monitoring and administrative dashboards
    • Easily search through your device inventory
    • Organize customers with user-definable groups to apply consistent provisioning rules over service classes
    • Customize business logic with high-performance scripting

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    Broadband Forum Standards.

    • Incognito standards support spans Broadband Forum specifications such TR-069, TR-098, TR-196, TR-181, TR-157, TR-143, TR-142, TR-140, TR-135, TR-131, TR-111, TR-106, TR-104. Contact Incognito for additional information and systems specifications.

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    IoT Device Management.

    • Unified device management platform extending from residential CPEs to enterprise and IoT gateways and devices with IoT protocols.

    Key Capabilities

    CSR Dashboard

    Remote device management and troubleshooting with visibility into all device parameters and device actions such as diagnostics check, reboot, speed test, firmware update and bulk operations. Minimize average call handle time and increase first-time call resolution rates with extensive automation.

     

    Service Quality Manager

    Proactively monitor customer experience and ensure SLA adherence via lightweight speed test using TR-143 protocol that exercises upload and download connection quality.



     

    KPI Analytics Module

    Aggregates service data from any part of the network—access network, device performance, and connectivity within the home, such as Wi-Fi. Normalizes data into service quality metrics and visualized within the KPI Analytics Dashboard, along with trending, accumulated, and historical network data perspectives for massive device volumes

    Subscriber Self-care Widgets

    Incognito widgets integration into any existing self-service portal or app. Enables subscribers to easily troubleshoot & resolve technical issues of in-home network.

    FCC Speed and Latency

    FCC CAF-II (Connect America Fund), A-CAM (Alternative-Connect America Model), RBE (Rural Broadband Experiments), Alaska plan, and New NY Broadband speed and latency test automation and USAC reporting to ensure regulatory compliance.

    Operations Dashboard

    At a glance visual statistics on CPE operations such as the total number of devices, chatty CPEs, CPE events per CWMP cluster, as well as ACS application and platform statistics.
    Contact Us

    With over 20 years’ experience, Incognito has helped global providers accelerate and innovate broadband services, with a unique focus on cable, fiber, and mobile broadband technologies.

    Vancouver, Canada (HQ)
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    Dublin, Ireland
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