A key component of the Digital Experience Solution, Incognito Auto Configuration Server is a vendor-agnostic, massively-scalable software platform that manages and monitors devices over any network, including fiber, fixed wireless, xDSL, HFC, and IoT. By leveraging remote management protocols such as TR-069, SNMP, and MQTT, Incognito Software Systems Inc. enables greater insight into the in-home network and other services, so you can deliver preemptive support, measure service quality and speed, as well as improve customer experience and QoE, all while driving cost reductions with greater operational efficiency.
Simplify device provisioning and lifecycle management with advanced troubleshooting, device monitoring, and bulk operation capabilities that avoid truck rolls and reduce operational costs.
Automated remote firmware management for mass updates.
Extend control to subscribers – reduce burden on customer care.
Enhance QoE while powering operational efficiency with automation.
Analytics and KPI monitoring.
Service quality management.
Easily integrate with OSS/BSS systems.
Customize ACS behaviour with extensive scripting capabilities to map your business logic into our platform.
Achieve extended reliability and scalability with carrier-grade proven solution.
Simplify device management.
Broadband Forum Standards.
IoT Device Management.
CSR Dashboard
Remote device management and troubleshooting with visibility into all device parameters and device actions such as diagnostics check, reboot, speed test, firmware update and bulk operations. Minimize average call handle time and increase first-time call resolution rates with extensive automation.
Service Quality Manager
Proactively monitor customer experience and ensure SLA adherence via lightweight speed test using TR-143 protocol that exercises upload and download connection quality.
KPI Analytics Module
Aggregates service data from any part of the network—access network, device performance, and connectivity within the home, such as Wi-Fi. Normalizes data into service quality metrics and visualized within the KPI Analytics Dashboard, along with trending, accumulated, and historical network data perspectives for massive device volumes
Subscriber Self-care Widgets
Incognito widgets integration into any existing self-service portal or app. Enables subscribers to easily troubleshoot & resolve technical issues of in-home network.
FCC Speed and Latency
FCC CAF-II (Connect America Fund), A-CAM (Alternative-Connect America Model), RBE (Rural Broadband Experiments), Alaska plan, and New NY Broadband speed and latency test automation and USAC reporting to ensure regulatory compliance.
Operations Dashboard
At a glance visual statistics on CPE operations such as the total number of devices, chatty CPEs, CPE events per CWMP cluster, as well as ACS application and platform statistics.
With over 20 years’ experience, Incognito has helped global providers accelerate and innovate broadband services, with a unique focus on cable, fiber, and mobile broadband technologies.
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