Auto Configuration Server - Platform Overview

A key component of the Digital Experience Solution, Incognito Auto Configuration Server is a vendor-agnostic, massively-scalable software platform that manages and monitors devices over any network, including fiber, fixed wireless, xDSL, HFC, and IoT. By leveraging remote management protocols such as TR-069, SNMP, and MQTT, Incognito Software Systems Inc. enables greater insight into the in-home network and other services, so you can deliver preemptive support, measure service quality and speed, as well as improve customer experience and QoE, all while driving cost reductions with greater operational efficiency.

Prepare for FCC Connect America compliance testing with Incognito

Features and Benefits

Simplify device provisioning and lifecycle management with advanced troubleshooting, device monitoring, and bulk operation capabilities that avoid truck rolls and reduce operational costs.

Supported device protocols—TR-069, SNMP, MQTT (IoT)
Manage residential gateways with filtering, forwarding, and QoS mapping capabilities
Easily perform bulk operations, such as firmware updates, client reboots, or parameters changes
Monitor and diagnose devices for pre-emptive support and advanced troubleshooting

Automated remote firmware management for mass updates.

Set automated maintenance periods to reduce subscriber service disruptions
Reduce the risk of fraud and address security concerns

Extend control to subscribers – reduce burden on customer care.

Optional self-care widgets providing subscribers control of the in-home network resolving technical issues and reduce the burden on customer care, network operations, and field engineering

Enhance QoE while powering operational efficiency with automation.

Reduce call handling time (AHT), increase first-call resolution, and minimize truck rolls by empowering CSRs to remotely troubleshoot technical issues, with extensive automation to reduce manual errors and accelerate resolution

Analytics and KPI monitoring.

Get visibility of network performance spanning network, device, and in-home Wi-Fi with the analytics module and dashboard
Configurable KPIs combine multiple data sets into a single business metric with historical trending over time

Service quality management.

Monitor performance and gain visibility into broadband speed and latency
Detect and prevent device issues, including network quality, active monitoring, per-device KPIs, signal interference, and CPE management

Easily integrate with OSS/BSS systems.

Self-descriptive Web Services API for flexible integration, including northbound provisioning to monitoring system
Ensure OSS/BSS synchronization with automatic parameter reports to northbound systems
Store subscriber service information in LDAP or SQL database for ACS to fetch service class or device-specific parameter attributes directly

Customize ACS behaviour with extensive scripting capabilities to map your business logic into our platform.

Extensible high-performance Javascript platform
Integrated version control and debugging
Automate processes, and extend functionality via custom script for complex diagnostics, third-party systems calls, per-device KPIs

Achieve extended reliability and scalability with carrier-grade proven solution.

Provides maximum performance and scalability with a distributed architecture that supports network growth
Utilizes highly available synchronized configurations for failover redundancy
Unique architecture and robust platform to manage millions of devices
Employs multi-tenancy to support multi-country operations and B2B services

Simplify device management.

Perform device-centric actions, monitor devices, and see all the devices behind a gateway through specialized KPI monitoring and administrative dashboards
Easily search through your device inventory
Organize customers with user-definable groups to apply consistent provisioning rules over service classes
Customize business logic with high-performance scripting

Broadband Forum Standards.

Incognito standards support spans Broadband Forum specifications such TR-069, TR-098, TR-196, TR-181, TR-157, TR-143, TR-142, TR-140, TR-135, TR-131, TR-111, TR-106, TR-104. Contact Incognito for additional information and systems specifications.

IoT Device Management.

Unified device management platform extending from residential CPEs to enterprise and IoT gateways and devices with IoT protocols.

Key Capabilities

CSR Dashboard

Remote device management and troubleshooting with visibility into all device parameters and device actions such as diagnostics check, reboot, speed test, firmware update and bulk operations. Minimize average call handle time and increase first-time call resolution rates with extensive automation.

Service Quality Manager

Proactively monitor customer experience and ensure SLA adherence via lightweight speed test using TR-143 protocol that exercises upload and download connection quality.

KPI Analytics Module

Aggregates service data from any part of the network—access network, device performance, and connectivity within the home, such as Wi-Fi. Normalizes data into service quality metrics and visualized within the KPI Analytics Dashboard, along with trending, accumulated, and historical network data perspectives for massive device volumes

Subscriber Self-care Widgets

Incognito widgets integration into any existing self-service portal or app. Enables subscribers to easily troubleshoot & resolve technical issues of in-home network.

FCC Speed and Latency

FCC CAF-II (Connect America Fund), A-CAM (Alternative-Connect America Model), RBE (Rural Broadband Experiments), RDOF, Alaska plan, and New NY Broadband speed and latency test automation and USAC reporting to ensure regulatory compliance.

Operations Dashboard

At a glance visual statistics on CPE operations such as the total number of devices, chatty CPEs, CPE events per CWMP cluster, as well as ACS application and platform statistics.

Remote management of TR-069, MQTT, and SNMP broadband devices.

Auto Configuration Server - Platform Overview

Features and Benefits

Key Capabilities