Service Orchestration
for Fiber

Accelerate the time to market for new fiber-based services and pave the way for exceptional gigabit experiences for your customers.

Fiber can enable service transformation, provide high-performance gigabit customer experience, and support new business models. Incognito can help you enjoy these benefits. Our productized Fiber Service Orchestration Solution accelerates service activation and device lifecycle management for next-generation IP services over fiber. Look to us for turnkey orchestration software tools to automate service fulfillment and diagnostics, and modernize operations for fiber-based services with minimal impact on legacy OSS.

Fiber Service Orchestration

Industry Outlook on Fiber

50%+

 

of service providers cite diagnostics, service fulfillment, and device discovery as the top network functions and processes to automate

35%+

 

of operators have converged residential (B2C) and business (B2B) service provisioning and operations into a single OSS stack.

50%+

 

of telecom executives are investing in service activation, configuration, and decreasing fallout to gain greater operational efficiency for fiber.

Modernizing Operations for Fiber Services

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Incognito Fiber Service Orchestration

Solution Overview

Fiber Service Orchestration

FTTx Services

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Service Orchestration

Fiber service activation, resource management, and business process management enabled by Service Activation Center, including certified FTTx use cases on vendors such as Adtran, Nokia, Huawei, ZTE, Calix EMS.

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Analytics

Meter subscriber usage, optimize network capacity, analyze usage trends, perform dynamic service changes, and manage congestion with Monetization and Analytics Platform.

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QoE Management

Introduce digital channels for customer care, home users, and field engineering with Digital Experience Solution.

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Resource Management

Carrier-grade resource management, including DHCP and IP Address Management.

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Modular Architecture

Provides holistic xPON stack for FTTx-based services.

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Device Management

TR-069, TR-369, and IoT Device Controller – Auto Configuration Server with User Services Platform to manage next-gen devices and services.

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Third-party Management

Integration with cloud/NFV orchestration platforms to manage any type of IP service bundle.

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Open APIs

Open APIs (REST, SOAP) for provisioning and activating services to multiple devices and protocols.

Fiber Service Orchestration

DPoX and RFoX

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Leverage Existing DOCSIS Technology

Leverage existing DOCSIS provisioning for cost-effective OSS retrofit – supports DPoE, DPoG, RFoG to minimize the impact on OSS/BSS.

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Service Orchestration

Fiber service activation, resource management, and business process management enabled by Service Activation Center, including certified FTTx use cases on Nokia, Huawei, ZTE, Fiberhome, Calix EMS.

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CPE Provisioning

Broadband Command Center for CPE provisioning and lifecycle management for DOCSIS and optical network terminals.

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QoE Management

Introduce digital channels for customer care, home users, field engineering with Digital Experience Solution.

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Analytics

Meter subscriber usage, optimize network capacity, analyze usage trends, perform dynamic service changes, and manage congestion with Monetization and Analytics Platform.

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Third-party Management

Integration with cloud/NFV orchestration platforms to manage any type of IP service bundle.

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Device Management

TR-069, IoT, and SNMP with Auto Configuration Server and User Services Platform TR-369 support for remote device management.

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Fraud Management

Reduce the risk of fraud and theft of service with Firmware Management, and enable lawful intercept.

Fiber Service Orchestration

Solution Benefits

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Introduces Fiber Orchestration Layer

Cost-effective ease of integration with legacy OSS; extensive process automation; pre-built tested adapters.

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Automated Service Fulfillment

Activate any fiber service, including error handling, to increase service activation success rates.

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Automated Device Discovery

Auto-discover new devices (DOCSIS, TR-069, SNMP) – remote management including automated firmware management to reduce security risks.

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Automated Diagnostics

Pinpoint problems before they impact the quality of experience for subscribers.

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Vendor Agnostic

Proven interoperability with new fiber EMSs – faster time to test, deploy, and introduce new vendors.

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Extensive Reporting

Highlights proactive problem detection, root cause analysis, and customer impact analysis.

Fiber Service Orchestration

Use Cases

IPTV
Smart Home Automation

Many operators are in the process of transitioning from traditional TV to new IPTV services which brings new challenges:

  • Service migration, including blended offerings for traditional, OTT content, on-demand TV, new multi-screen support, and value-added offers like cloud DVR
  • Support for stringent SLAs to guarantee an optimal experience, with quality of service parameters to manage within the home network
  • Multiple new vendors and optical network terminals for content applications, set-top boxes, and more bring added integration complexity

Incognito Advantage

  • Maintain home network quality—provides visibility and proactive tools to manage experience and SLAs
  • Ease of integration for multiple network vendors with extensive adapter library
  • Business flow automation to reduce costs

Assets

Cable's fiber outlook survey report
Download Report ⟩

Overcoming the Challenges of Scaling Next-Generation Fiber Services
Download White Paper ⟩

The Keys to a Successful Fiber Deployment
Download Infographic ⟩

Telecom Industry's Fiber Outlook
Download Infographic ⟩

Many operators are investing in smart home automation with managed services offerings, including home security management, which can be bundled with existing broadband offerings. This brings new challenges:

  • Providing network connectivity across multiple networks for backup scenarios—such as using fixed-wireless access in case of a fiber cut or service interruption
  • Connectivity to a third-party cloud orchestration solution for security offering
  • Integration with customer care and network operations center (NOC) to manage technical issues

Incognito Advantage

  • Proven multi-network support and credentials across all product platforms to enable backup scenario support
  • Ability to orchestrate services seamlessly between CSP and third-party domains
  • New APIs to support third-party cloud orchestration connectivity

Assets

Cable's fiber outlook survey report
Download Report ⟩

Overcoming the Challenges of Scaling Next-Generation Fiber Services
Download White Paper ⟩

The Keys to a Successful Fiber Deployment
Download Infographic ⟩

Telecom Industry's Fiber Outlook
Download Infographic ⟩

Fiber Service Orchestration

Case Studies

LATAM Mobile Operator
LATAM Fiber Operator
European Galaxy Operator

In an effort to show added value to customers and expand its service offerings, a LATAM-based mobile service provider looked to address the growing demand for higher bandwidth and faster data speeds within the residential broadband market by launching fiber-to-the-home (FTTH) services. However, the journey to fiber introduced new business and operational processes that will need to be supported by OSS systems.

The Incognito solution allowed the operator to accelerate the deployment of fiber services by automating key operational processes with minimal impact on existing OSS systems.

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A prominent service provider in South America needed to get their fiber deployment up and running quickly in preparation for a major international event. Faced with tight deadlines, they required a turnkey provisioning and activation solution that could support their aggressive GPON service rollout.

By leveraging the Incognito solution as the central platform to automate the activation of voice, video and future IP services over GPON, the service provider was able to reduce operational costs and accelerate customer access to next-generation IP services.

Family streaming video

As part of their strategic plan to offer richer connectivity to subscribers, a European Tier 1 service provider is continuing to invest more in fiber and expand its high-speed gigabit broadband service offerings. To accelerate the delivery of IP-based services to new customers as they push fiber further into their access network, while also continuing to support their HFC customers, the service provider required a scalable solution to automate provisioning workflows and simplify activation processes to ensure service fulfillment across multiple network technologies.

With the Incognito solution, the operator was able to improve the time-to-market for next-generation broadband services, including IPTV, over FTTx infrastructure and deliver a better overall quality of experience to subscribers.

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Speak to an Incognito Solution Expert

Learn more about Incognito's Fiber Service Orchestration solution and how it can help you accelerate service activation and device management over fiber by booking a meeting today.

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