More than 90% of cable and FTTx service providers are investing in more fiber as the primary enabler for services transformation, next generation gigabit experience for your customers and new lines of business like mobile backhaul. Rolling fiber is a major undertaking, but once installed, the operational implications of accelerating fiber-based IP services become evident. Incognito offers turnkey orchestration software tools to automate service fulfillment, diagnostics and modernize operations for fiber-based services with minimal impact on legacy OSS.
of CSPs will invest in a significant retrofit to their legacy OSS to support fiber services
of CSPs will introduce a new OSS stack for fiber services
of CSPs cite diagnostics, service fulfillment, and device discovery as priorities for automation
Scaling Fiber-Based Services – Accelerate Your Journey
Incognito's industry-recognized Fiber Service Orchestration Solution is a productized software offering that accelerates service activation and device lifecycle management for next-generation IP services over fiber. It is applicable to cable ISPs and FTTx service providers transitioning to fiber-based services in a brownfield scenario or introducing greenfield fiber services. It introduces a fiber orchestration layer that supports an OSS retrofit model leveraging existing DOCSIS provisioning, or a new stack OSS for FTTx services. The solution enables new business models where CSPs can offer OTT Video/VOD services and traditional triple-play services bundled with fiber Internet services.
Many CSPs are in the process of transitioning from traditional TV to new IPTV services which brings challenges:
Many CSPs are investing in smart home automation with managed services offerings, including home security management, which can be bundled with existing broadband offerings. This brings new challenges:
In an effort to show added value to customers and expand its service offerings, a LATAM-based mobile service provider looked to address the growing demand for higher bandwidth and faster data speeds within the residential broadband market by launching fiber-to-the-home (FTTH) services. However, the journey to fiber introduced new business and operational processes that will need to be supported by OSS systems.
The Incognito solution allowed the operator to accelerate the deployment of fiber services by automating key operational processes with minimal impact on existing OSS systems.
A prominent service provider in South America needed to get their fiber deployment up and running quickly in preparation for a major international event. Faced with tight deadlines, they required a turnkey provisioning and activation solution that could support their aggressive GPON service rollout.
By leveraging the Incognito solution as the central platform to automate the activation of voice, video and future IP services over GPON, the service provider was able to reduce operational costs and accelerate customer access to next-generation IP services.
As part of their strategic plan to offer richer connectivity to subscribers, a European Tier 1 service provider is continuing to invest more in fiber and expand its high-speed gigabit broadband service offerings. To accelerate the delivery of IP-based services to new customers as they push fiber further into their access network, while also continuing to support their HFC customers, the service provider required a scalable solution to automate provisioning workflows and simplify activation processes to ensure service fulfillment across multiple network technologies.
With the Incognito solution, the operator was able to improve the time-to-market for next-generation broadband services, including IPTV, over FTTx infrastructure and deliver a better overall quality of experience to subscribers.