Service Orchestration for Fiber

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The Incognito Fiber Service Orchestration Solution has been named a 2019
 Leading Lights Award Finalist in the Most Innovative Telecoms Product (Optical/IP/Carrier Ethernet/FTTH) category.

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More than 90% of cable and FTTx service providers are investing in more fiber as the primary enabler for services transformation, next generation gigabit experience for your customers and new lines of business like mobile backhaul. Rolling fiber is a major undertaking, but once installed, the operational implications of accelerating fiber-based IP services become evident. Incognito offers turnkey orchestration software tools to automate service fulfillment, diagnostics and modernize operations for fiber-based services with minimal impact on legacy OSS.

50%+
of CSPs will invest in a significant retrofit to their legacy OSS to support fiber services

30%
of CSPs will introduce a new OSS stack for fiber services

50%+
of CSPs cite service diagnostics, service fulfillment, and device discovery as priorities for automation 

Heavy-Reading-Logo2

Source - Heavy Reading and Incognito 2018

Industry-first research profiles the operational challenges in scaling fiber services, and outlines what's needed. Incognito's VP Products, Ragu Masilamany, talks to Heavy Reading about the challenges facing CSPs.

View Incognito Interview

Incognito Fiber Service Orchestration Solution 

The Incognito Fiber Service Orchestration Solution is a productized software offering that accelerates service activation and device lifecycle management for next-generation IP services over fiber. It is applicable to cable ISPs and FTTx service providers transitioning to fiber-based services in a brownfield scenario, or introducing greenfield fiber services. It introduces a fiber orchestration layer that supports an OSS retrofit model leveraging existing DOCSIS provisioning, or a new stack OSS for FTTx services. The solution enables new business models where CSPs can offer OTT Video/VOD services and traditional triple play services bundled with fiber Internet services.

View solution overview video

 

incognito fiber service orchestration - DOCSIS V2-01
Leverage existing DOCSIS provisioning for cost-effective OSS retrofit – supports DPoE, DPoG, RFoG, to minimize impact on OSS/BSS
Service Orchestration – fiber service activation, resource management, and business process management enabled by Service Activation Center
Broadband Command Center for CPE provisioning and lifecycle management for DOCSIS, Optical Network Terminals
TR-069 and IoT Device Controller – Auto Configuration Server for remote device management (TR-069, SNMP)
Reduce risk of fraud, theft of service with Firmware Management and enable Lawful Intercept
Third-party management – integration with cloud/NFV orchestration platforms to manage any type of IP service bundle.
Introduce digital channels for customer care, home users, field engineering with Digital Home Experience Solution
Certified use cases for FTTx service activation on Nokia, Huawei, ZTE, Fiberhome, Calix EMSs
Open APIs (REST, SOAP) for provisioning and activating services to multiple devices and protocols
incognito fiber service orchestration - FTTx V2-01
Modular architecture – provides holistic xPON stack for FTTx-based services
Service Orchestration – fiber service activation, resource management, and business process management enabled by Service Activation Center
TR-069 and IoT Device Controller – Auto Configuration Server for remote device management (TR-069, SNMP)
Carrier-grade resource management, including DHCP and IP Address Management
Third-party management – integration with cloud/NFV orchestration platforms to manage any type of IP service bundle
Introduce digital channels for customer care, home users, field engineering with Digital Home Experience Solution
Certified use cases for FTTx service activation on Nokia, Huawei, ZTE, Fiberhome, Calix EMSs
Open APIs (REST, SOAP) for provisioning and activating services to multiple devices and protocols
Introduces fiber domain orchestration layer – cost-effective ease of integration with legacy OSS; extensive process automation; pre-built tested adapters
Automated catalog-driven service fulfillment – activate any fiber service, including error handling to increase service activation success rates
Auto-discover new devices (DOCSIS, TR-069, SNMP) – remote management including automated firmware management to reduce security risks
Automated diagnostics – pinpoint problems before they impact quality of experience
Proven interoperability with new fiber EMSs – faster time to test, deploy, and introduce new vendors
Extensive reporting – highlights proactive problem detection, root cause analysis, and customer impact analysis
Innovate with IP services over fiber – IPTV, Surveillance, Healthcare Apps, Smart Home, and more
Proven solutions – leverage Incognito's global fiber experience to accelerate fiber services
Pre-integrated productized suite – time-to-market value with deployment in weeks

In an effort to show added value to customers and expand its service offerings, a LATAM-based mobile service provider looked to address the growing demand for higher bandwidth and faster data speeds within the residential broadband market by launching fiber-to-the-home (FTTH) services. However, the journey to fiber introduced new business and operational processes that will need to be supported by OSS systems.

The Incognito solution allowed the operator to accelerate the deployment of fiber services by automating key operational processes with minimal impact on existing OSS systems.

A prominent service provider in South America needed to get their fiber deployment up and running quickly in preparation for a major international event. Faced with tight deadlines, they required a turnkey provisioning and activation solution that could support their aggressive GPON service rollout.

By leveraging the Incognito solution as the central platform to automate the activation of voice, video and future IP services over GPON, the service provider was able to reduce operational costs and accelerate customer access to next-generation IP services.

As part of their strategic plan to offer richer connectivity to subscribers, a European Tier 1 service provider is continuing to invest more in fiber and expand its high-speed gigabit broadband service offerings. To accelerate the delivery of IP-based services to new customers as they push fiber further into their access network, while also continuing to support their HFC customers, the service provider required a scalable solution to automate provisioning workflows and simplify activation processes to ensure service fulfillment across multiple network technologies.

With the Incognito solution, the operator was able to improve the time-to-market for next-generation broadband services, including IPTV, over FTTx infrastructure and deliver a better overall quality of experience to subscribers.

Many CSPs are in the process of transitioning from traditional TV to new IPTV services which brings challenges:

  • Service migration including blended offerings for traditional, OTT content, on-demand TV, new multi-screen support, and value-added offers like cloud DVR
  • Support for stringent SLAs to guarantee an optimal experience, with quality of service parameters to manage within the home network
  • Multiple new vendors and optical network terminals for content applications, set-top boxes, and more bring added integration complexity

Incognito Advantage

  • Maintain home network quality—provides visibility and proactive tools to manage experience and SLAs
  • Ease of integration for multiple network vendors with extensive adapter library
  • Business flow automation to reduce costs

Assets

  • Overcoming the Challenges of Scaling Next-Generation Fiber Services. Learn more
  • Fiber Services Enablement for Telco. Learn more
  • Fiber Service Fulfillment for Converged Service Provider. Learn more
  • Scaling next-generation fiber services: What's holding CSPs back and what's needed for success. View the webinar

Smart Home Automation

Many CSPs are investing in smart home automation with managed services offerings, including home security management, which can be bundled with existing broadband offerings. This brings new challenges:

  • Providing network connectivity across multiple networks for back-up scenarios—such as using fixed-wireless access in case of a fiber cut or service interruption
  • Connectivity to a third-party cloud orchestration solution for security offering
  • Integration with customer care and network operations center (NOC) to manage technical issues

Incognito Advantage

  • Proven multi-network support and credentials across all product platforms to enable back-up scenario support
  • Ability to orchestrate services seamlessly between CSP and third-party domains
  • New APIs to support third-party cloud orchestration connectivity

Assets

  • Overcoming the Challenges of Scaling Next-Generation Fiber Services. Learn more
  • Fiber Services Enablement for Telco. Learn more
  • Fiber Service Fulfillment for Converged Service Provider. Learn more
  • Scaling next-generation fiber services: What's holding CSPs back and what's needed for success. View the webinar
Learn more