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Nov 14, 2018

Incognito Unveils Fiber Service Orchestration Solution

More than ever, service providers are rolling out fiber to deliver advanced gigabit services and satisfy subscriber demand. The Incognito Fiber Service Orchestration Solution enables service providers to scale fiber service introductions by automating key operational processes and supporting seamless integration with legacy operational support systems.

“Our research shows that most fixed-service providers view their legacy OSS as a significant barrier in scaling fiber-based services, with respondents citing the migration of customers to fiber services, new CPE discovery, ordering and billing process changes as key challenges. With process automation still topping the list of network operations priorities heading into 2019, service providers need turnkey orchestration tools that automate service fulfillment and diagnostics and offer greater efficiency.”

Alan Breznick, Senior Analyst, Heavy Reading, November 2018

With more than 90% of service providers investing in more fiber as a top-line priority, the business imperatives are clear. You can’t get enough fiber, and you can’t roll out new IP services fast enough to meet demand — gigabit internet, 4K/8K streaming video, IPTV, and new lines of business like IoT and mobile backhaul.

Once you’ve rolled out the first fiber-based service, it becomes challenging to scale and add new ones. Nearly 50% of service providers are looking at a significant retrofit to the existing legacy OSS, while 30% are considering a new OSS stack for fiber. The implications on how to integrate new fiber equipment and business flows to operational systems are significant, with service configuration, activation, and order management highlighted as the biggest process hurdles to overcome. The impact is felt on time-to-market and the speed at which you can monetize your company’s significant investment in fiber.

Solution at a Glance

The Incognito Fiber Service Orchestration Solution is a turnkey software platform designed to accelerate the transition from copper to next-generation IP services. It is applicable to cable MSOs and telecommunications service providers who are either transitioning to fiber-based services, or introducing greenfield fiber services.

Incognito Fiber Service Orchestration Architecture - Cable
Incognito Fiber Service Orchestration Architecture – Cable

Capping DOCSIS investment? Migrating to fiber over DOCSIS technologies? Incognito can help.

The Incognito Fiber Service Orchestration solution allows you to migrate from copper and DOCSIS-based services to the next generation of IP services powered by fiber. The race is on to to get ahead of the competition from fixed-line providers, and Incognito provides the tools to accelerate service introductions and deliver a next-generation gigabit experience to your customers. Leveraging existing DOCSIS infrastructure and processes provides a cost-effective migration approach that can avoid a major OSS uplift, but still requires significant integration that can be mitigated by the Incognito Fiber Service Orchestration Solution.


  • Open software orchestration platform with carrier-grade scalability and performance
  • Supports flexible OSS strategy - invest in FTTx services with xPON; leverage existing DOCSIS provisioning, including DPoE, DPoG, RFoG, to minimize the impact on OSS/BSS
  • Introduces a fiber domain orchestration layer for cost-effective fiber OSS retrofit or full transformation projects
  • Reduces operational costs by automating business processes like service activation, device discovery and management, diagnostics
  • Enable new IoT services like home security, with adapters for integrating to third-party cloud orchestration services
  • Proven and faster time-to-market that leverages Incognito’s global fiber experience with leading cable MSOs

  • Modular architecture and support for DPoX and RFoG eases deployment of an xPON stack.
  • Enables catalog-driven automated service fulfillment and order management processes to manage and activate any new fiber service, including error handling options to increase service activation success rates
  • Automated diagnostics pinpoint problems before they impact quality of experience
  • Improve service uptake by easily configuring and publishing new service offerings
  • Auto-discover new devices (DOCSIS, TR-069, SNMP) and manage them remotely including automated firmware management to reduce security risks
  • Extensive reporting highlights proactive problem detection, root cause analysis, and customer impact analysis including subscriber services, profiles, and fulfillment metrics
  • Open APIs (REST, SOAP) to allow for provisioning and activating services to multiple devices and protocols, offering and provide an open and scalable approach to developing value-added solutions
  • Proven interoperability with new fiber element management systems (EMS) means faster time to test, deploy, and introduce new vendors as needed — Nokia, Huawei, Calix, Adtran, ZTE
Incognito Fiber Service Orchestration Architecture - Telco
Incognito Fiber Service Orchestration Architecture – Telco

Investing in deep fiber services such as FTTx?  Incognito has worked with leading telcos to support fiber-based service orchestration.

The Incognito Fiber Service Orchestration allows you to introduce greenfield fiber services, or migrate from copper to next-generation IP services powered by fiber. The race is on to get ahead of the competition, and Incognito provides the tools to accelerate service introductions and deliver a next-generation gigabit experience to your customers. Introducing fiber services means new infrastructure such as element management systems, new fiber optical network terminals (CPE) and new business flows that impact your OSS. The Incognito Fiber Service Orchestration solution can address these challenges.


  • Open software orchestration platform with carrier-grade scalability and performance
  • Modular architecture eases deployment with xPON stack for FTTx-based services
  • Introduces a fiber domain orchestration layer for cost-effective new stack fiber OSS scenarios
  • Reduces operational costs by automating business processes like service activation, device discovery and management, diagnostics
  • Improves service uptake by easily configuring and publishing new service offerings
  • Proven and faster time to market with Incognito’s global fiber experience with leading telco providers

  • Catalog-driven automated service fulfillment and order management processes to manage and activate any new fiber service, including error handling options to increase service activation success rates
  • Automated diagnostics pinpoint problems before they impact quality of experience
  • Auto-discover new devices (TR-069, SNMP, DHCP) and manage remotely including automated firmware management to reduce risk of fraud and improve customer experience.
  • Extensive reporting to highlight proactive problem detection, root cause analysis, customer impact analysis, including subscriber services, profiles, and fulfillment metrics
  • Open APIs (REST, SOAP) for provisioning and activating services to multiple devices and protocols, offering an open and scalable approach to developing value-added solutions
  • Proven interoperability with new fiber element management systems (EMS) means faster time to test, deploy, and swap out if needed — Nokia, Huawei, Calix, Adtran, ZTE
  • Integrate with third-party cloud orchestration services to enable new IoT services like home security
  • Seamless support for all service types, physical or virtual - deployable in virtualized, containerized environment

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Fiber Service Enablement for Telco Operators

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Spotlight

SCALING NEXT-GENERATION FIBER SERVICES: What’s holding CSPs back and what’s needed for success.

Join Incognito for our upcoming webinar delving into the challenges service providers face in scaling fiber-based services and the tools needed for success.

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FTTx SERVICE ORCHESTRATION AND FULFILLMENT

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The Future is Fiber

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