User Services Platform TR-369: Next-Generation Connected Device Management

Incognito Software Systems Inc. offers its insights on the User Services Platform (TR-369), the Broadband Forum's next-generation device management and data collection protocol, the evolution of the managed user experience, and what's in it for you.

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Incognito USP Blog Series

Read Incognito's blog series on TR-369 to learn what User Services Platform is all about and key use cases.

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What is User Services Platform?

The User Services Platform (USP) is an evolution of the Broadband Forum's CPE WAN Management Protocol (CWMP), commonly known as TR-069, with critical new functionality supporting real-time monitoring, telemetry, and bulk statistics collection for big data processing, as well as enhance remote management, service provisioning, and configuration of end-user connected devices.

USP provides the platform to support the introduction of next-generation TR-369 devices and related IP services such as wireless meshes, smart-home automation, customer self-care, and IoT.

What USP offers global service providers...

In today's competitive market, service providers are facing mounting pressure to improve quality of experience in the home Wi-Fi network and find ways to deliver new value-added services to customers.

The new TR-369 USP standard offers a faster, scalable, and more secure way of managing the lifecycle of connected devices to ensure a quality user experience, regardless of protocol or device type. USP is more efficient in reducing complexity and increasing performance for multi-vendor, IoT-ready connected home environments, as well as supporting virtualized technologies to enable new service offerings.

Incognito Software Systems Inc. survey of service providers (2020)

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Problem: Between IoT applications and Wi-Fi mesh solutions, the number of connected devices in the home network is rapidly increasing, amplifying the need for real-time and scalable remote device management.

USP Solution: USP implements always-on communication which significantly reduces the number of messages sent across a network. Binary data encoding using protocol buffers and relative path usage significantly decreases the size of messages that are sent across the network.

Problem: There is increasing pressure on service providers to improve the quality of experience in the home Wi-Fi network. This requires proactive tools and performance analytics to keep subscribers happy.

USP Solution: Once home Wi-Fi network data has been collected, service providers have the opportunity to analyze and act on real-time deep edge intelligence to deliver personalized services to subscribers and improve customer care applications.

Problem: With the volume of inbound support calls to customer care related to technical issues happening in the home Wi-Fi network on the rise, the pressure is on service providers to improve the home user experience while reducing operational costs.

USP Solution: USP provides both end-users and service providers with the ability to view, manage, and troubleshoot connected devices for standards-based Wi-Fi optimization, improving the in-home network experience.

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Incognito Insights

USP Blog Series

Read Incognito's blog series on TR-369 User Services Platform, covering what USP is, the drivers behind this latest standard from the Broadband Forum, and key USP use cases addressing multi-vendor gateway support, managed Wi-Fi, application-enabled smart gateways, big data analytics, and multi-AP mesh networking.