Next-Generation Connected Device Management

Incognito offers its insights on the User Services Platform (TR-369), the Broadband Forum's next-generation device management and data collection protocol, the evolution of the managed user experience, and what's in it for you.

Talk to a technical expert

What is User Services Platform?

The User Services Platform (USP) is an evolution of the Broadband Forum's CPE WAN Management Protocol (CWMP), commonly known as TR-069, with critical new functionality supporting real-time monitoring, telemetry, and bulk statistics collection for big data processing, as well as enhance remote management, service provisioning, and configuration of end-user connected devices.

USP provides the platform for standards-based, next-generation services such as wireless meshes, smart-home automation, customer self-care, and IoT.

What USP offers global service providers...

In today's competitive market, service providers are facing mounting pressure to improve quality of experience in the home Wi-Fi network and find ways to deliver new value-added services to customers.

USP offers a faster, scalable, and more secure way of managing the lifecycle of connected devices to ensure a quality user experience, regardless of protocol or device type. USP is more efficient in reducing complexity and increasing performance for multi-vendor, IoT-ready connected home environments, as well as supporting virtualized technologies to enable new service offerings.

Incognito Software survey of service providers (2020)

Talk to a solutions expert  

Problem: Between IoT applications and Wi-Fi mesh solutions, the number of connected devices in the home network is rapidly increasing, amplifying the need for real-time and scalable remote device management.

USP Solution: USP implements always-on communication which significantly reduces the number of messages sent across a network. Binary data encoding using protocol buffers and relative path usage significantly decreases the size of messages that are sent across the network.

Problem: There is increasing pressure on service providers to improve the quality of experience in the home Wi-Fi network. This requires proactive tools and performance analytics to keep subscribers happy.

USP Solution: Once home Wi-Fi network data has been collected, service providers have the opportunity to analyze and act on real-time deep edge intelligence to deliver personalized services to subscribers and improve customer care applications.

Problem: With the volume of inbound support calls to customer care related to technical issues happening in the home Wi-Fi network on the rise, the pressure is on service providers to improve the home user experience while reducing operational costs.

USP Solution: USP provides both end-users and service providers with the ability to view, manage, and troubleshoot connected devices for standards-based Wi-Fi optimization, improving the in-home network experience.

Incognito Modem Icon

Monetizing the Connected Home Webinar

Discover how CSPs can monetize the connected home and what the future of home Wi-Fi management has in store.

Incognito Insights

USP Blog Series

Read Incognito's blog series on the User Service Platform, covering what USP is, the drivers behind this latest standard from the Broadband Forum, and key USP use cases addressing multi-vendor gateway support, managed Wi-Fi, application-enabled smart gateways, big data analytics, and multi-AP mesh networking.