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General

No Roaming Fees in Europe Means More Usage
By Incognito on July 13, 2015

Travelers — especially those on leisure — will use their devices more frequently, from finding the best lunch spot to sharing their experiences on social networks. Those on business will...

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General

Will NFV be the Hero We Need?
By Incognito on July 7, 2015

The industry — through organizations like Broadband Forum, CableLabs, and the Society of Cable Telecommunication Engineers — has responded with a number of solutions to automate tasks,...

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Best Practices General

Why Traditional Customer Service Models Just Don't Cut It – Part 2
By Incognito on June 30, 2015

Integration with multiple legacy systems: Different backend systems, like billing and operations support, can cause integration headaches when creating a customer portal. How will you avoid...

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Best Practices

Why Traditional Customer Service Models Just Don’t Cut It – Part 1
By Incognito on June 23, 2015

The answer lies in subscriber self-service.

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DOCSIS

Reducing Service Theft in DOCSIS Networks
By Incognito on June 9, 2015

IP Verification: Only the intended cable modem identified as originating from the associated IP address may download the configuration file Single Download Only: The configuration file...

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DOCSIS

Fraud Prevention: Learning to Stop Worrying and Love the Cable Modem
By Incognito on June 2, 2015

Let’s be practical — people who steal service do not care how much data they consume, as they do not need to pay for it. Nor do they care if they are caught, as they will just clone another...

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General

Professional Services: Committed to Your Success
By Incognito on May 26, 2015

Incognito Professional Services is here to help. With over 20 years of experience delivering innovative end-to-end solutions in the IP space, our world-class team has the industry and...

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Events

INTX 2015: It’s All About the Business Model
By Incognito on May 19, 2015

For people attending The Internet and Television Exchange (INTX), the re-dubbed Cable Show for 2015, enabling technologies are as important as always, but the transformation of business...

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DDI Network Analytics

IPDR: More than Just Usage-based Billing – Part 2
By Incognito on May 12, 2015

IPDR allows the collection of data from the CMTS in streams. Not only can you pinpoint – with high accuracy – the utilization of every cable modem on your network, but you can also identify...

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Best Practices DDI

IPDR: More than Just Usage-based Billing – Part 1
By Incognito on May 5, 2015

In recent years, CMTS vendors have expanded their support of IPDR to provide access to more network and subscriber usage information. This data can be used for congestion management,...

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