Incognito Insights

Events Automation Device Management Service Orchestration

The maritime industry stands at a critical juncture. While 90% of global trade flows through shipping networks, maritime operators face an unprecedented intersection of challenges: soaring...

Events Automation Device Management User Services Platform

According to the Nokia Future of Connected Building report, the multi-dwelling unit (MDU) segment represents 25% of the addressable American market. As telcos continue their fiber rollouts...

Device Management Service Orchestration

Staying Ahead Through Experience-Driven Innovation The telecoms industry is in a constant state of transformation, driven by evolving technologies, increasing competition, and ever-changing...

Device Management User Services Platform

As emerging technologies spark a fresh wave of innovation within the broadband industry, the dynamics of the connected home experience have entered a new era. In the recent webinar hosted...

Events Device Management User Services Platform

Emerging technologies have sparked a fresh wave of innovation within the broadband industry, and at the forefront is the User Services Platform (USP) TR-369 and its comprehensive data model...

News and Awards Device Management User Services Platform

The connected home landscape is evolving at an unprecedented rate, with consumers demanding more advanced services and higher speeds. To get a current perspective on plans and challenges...

News and Awards Device Management

Who doesn't love getting an award? Here at Incognito, we definitely do. Why, though? Beyond the glow of somebody saying, "job well done," why do we celebrate our award wins?

Events Device Management

In an era driven by digital connectivity, the demand for seamless, high-speed internet access continues to grow exponentially. As we delve into traffic management, cloud servers, and home...

News and Awards Automation Device Management Network Analytics Service Orchestration

In today's connected world, subscribers expect always-on, always-fast broadband services, making them more critical of their interactions with service providers. As a result, providing...

General Automation Device Management Service Orchestration

In today's connected world, reliable broadband services are no longer just a luxury, they are a necessity. From remote work and online education to staying connected with family and...

Automation Device Management Service Orchestration DOCSIS

How can service providers optimize their networks? What does the future of broadband look like, and how can we prepare for what's next? These questions were at the center of discussions as...

News and Awards Device Management User Services Platform

Incognito is delighted to announce that our Digital Experience (DX) Solution has been awarded the 2022 CSI Magazine award for Best Customer Premise Technology at the recent IBC2022...

Device Management User Services Platform

What is TR-069? Although the Broadband Forum first published TR-069 in 2004, and most consumers probably have several devices in their home that use it daily, many people have still never...

Device Management

Citizens Broadband Radio Service (CBRS) networks are a cost-effective way to deliver profitable broadband and connectivity services to subscribers. However, as your network rollout...

Device Management

In our previous blog about the risks associated with a single-vendor, siloed approach to Citizens Broadband Radio Service (CBRS), we introduced some of the challenges around CBRS device...

Device Management

Winning your bid for a Citizens Broadband Radio Service (CBRS) Priority Access License (PAL) is great news for your business, whether you’re an MNO, cable company, telco operator, or...

Device Management

The global pandemic has highlighted the vital importance of broadband networks and their role in accelerating digital transformation. The advent of transformational technologies such as 5G...

Device Management

As service providers continue to scale back on capital expenditures in these challenging times, how will they ensure a reliable fixed broadband experience and avoid network outages when...

Device Management

Every year typically has a few defining moments, but it’s safe to say that 2020 has had more than its fair share. Although many of us are looking towards a fresh start in 2021, it's...

Automation Device Management

Telecommunications operators are going through complex times. They seek to increase their revenue within a new digital ecosystem that is changing every day and must find their place of...

Device Management

While DSL and copper remain the predominant access technology for fixed broadband services across the African continent, fiber and fixed wireless access using 4G LTE to homes and small...

Device Management

Co-written by Sonya Goodanetz Welcome to Incognito’s USP Blog Series In part 1 of our series, we detailed what exactly is USP and what does it mean for device management. Part 2 is all...

Device Management User Services Platform

Co-written by Sonya Goodanetz Welcome to Incognito Software Systems Inc's USP Blog Series! In part 1 we’ll cover what USP is and the drivers behind this latest standard.

Device Management User Services Platform

Options and technology approaches to consider The official start of the FCC performance measurement deadline is fast approaching, and as we explained in the first part of our blog series,...

Device Management

Protecting your FCC broadband funding and what you need to consider In an environment where “proof” is the new norm to secure your well-deserved FCC broadband funding, are you ready to...

Device Management

With a growing demand for always available, high-quality connectivity and faster data speeds, digital service providers are faced with a customer base that wants to be able to troubleshoot...

Device Management

Globe Telecom, one of the largest and fastest growing mobile, fixed-line, and broadband operators in the Philippines, has revealed they will leverage Incognito Software Systems Inc’s...

General Device Management

With more homes becoming smart and digital, service providers now face the challenge of contending with increasing operational complexity in the residential network and service...

Device Management

Operations automation in the digital home network has quickly become an essential part of global communication service provider strategies for differentiation and competitive advantage. But...

Device Management

Digital transformation in the home network needs to accelerate, and fast. Smart-home technology and internet devices boasting new service capabilities are now sharing the same home WiFi...

Device Management Network Analytics Service Orchestration

The Incognito Operator The Discover phase covers the customers’ experiences as they learn about what services are offered and determine to purchase one operators’ services over another’s....

Device Management

Operators can save themselves a great deal of support costs by constructing intuitive dashboards that limit capabilities and guide non-technical users through the process of self-care, but...

Device Management

This is something you want to avoid regardless of whether it is a new customer’s first impression or an existing customer whose loyalty is important to you.

Device Management Network Analytics

As the way people consume bandwidth evolves and the demands increase with certain applications, operators are left with a challenge: how and where to best invest in the outside plant to...

Device Management

Here are two scenarios where such a need may arise:

Automation Device Management Network Analytics

Last week we touched on network topology and subscriber-aware insights. Taking this to the next level would transform that intelligence into business value and automate the work to ensure...

Device Management

What was he doing at the time? He was watching some show on YouTube. Whatever it is the kids watch, it generally generates a lot of sniggers and belly-laughs; very annoying when I’m trying...

Device Management

Stagnation of subscription revenues and the trend toward all-data services is becoming a complex and pressing challenge for CSPs. OTT content and the Internet of Things (IoT) has risen the...

Device Management

Quality of Service (QoS) normally defines performance monitoring at the lower layers of the network, such as the physical network layer or even the transport layer of the OSI reference...

Device Management

Why TR-069 is Only the Beginning You probably have already heard ofTR-069— the Broadband Forum specification used for remote monitoring and management of CPEs with an auto configuration...

Device Management

Set-and-forget is an important trait to have in device management and configuration. Having to constantly log in to tweak settings will lead to frustration and possibly another support...

Device Management Network Analytics

Suddenly, the race begins — and the young favorite breaks ahead! It’s close though, and will come down to the final seconds… but without warning, your feed starts buffering. It’s not...

Device Management

This issue can be viewed as optimizing three variables (transmit power, channel, and frequency band) across N access points, which is a fairly straightforward optimization algorithm.

Device Management Network Analytics

Insights into the surrounding Wi-Fi landscape alone provide ample data to provision the access point (AP) to operate in a part of the spectrum with the least amount of interference. A...

Device Management

Signal blockage or poor range within the customer premises Device outages or devices that have trouble joining the network Interference from neighbouring access points and external...

Device Management

Considering the ubiquitous state of Wi-Fi service in major markets across world, the frequency at which Wi-Fi issues still occur is alarming to both subscribers and operators alike. For the...

Device Management

Consider the resources and costs associated with network-wide DOCSIS firmware updates.

Device Management

Common problems with firmware management include:

Device Management

It’s evident that providing Wi-Fi connections in public settings is a vital piece in the complicated connected puzzle known as subscriber quality of experience (QoE), but are service...

Device Management

Service introduction velocity for operators has been an ongoing subject for many years. The ability to introduce any new service is the ability to define new products and generate new...

Device Management

Alongside improved WiFi connectivity is mobile growth. Not just the users getting new phones but also the usage habits. People are spending more time using data on their mobile devices....

Device Management

These trends come as great news to many cable operators who are constantly searching for ways to give new life to stagnant revenue models. But increasing revenue from WiFi is not as simple...

Device Management

The home network management paradigm has always been centered around the MAC or IP address. These unique identifiers are quite foolproof and are still reasonable identifiers to use for...

Device Management DOCSIS

As luck would have it, there is a solution.

Best Practices Device Management Network Analytics Service Orchestration

1. Smarter network and subscriber data It all starts with better data. By implementing a solution that collects, analyzes, and normalizes key data elements within your service network,...

General Device Management

Keeping CPE evergreen is no easy task. With hundreds of different CPEs amongst thousands of subscribers, it’s challenging for operators to satisfy their customers’ expectations for...

Device Management DOCSIS

EPON access technology is the latest development in network access solutions, revolutionizing interconnectivity by leveraging fiber optic cable to transmit data at lightning-fast speeds....

Device Management

What interested me was Mr. Kent’s focus on making customer service a strategic business growth strategy. This isn’t your typical “plain vanilla” service of “make customers happy so you...

Device Management

We recently hosted a webinar on TR-069 and polled attendees to find out what would help drive adoption.

Device Management

TR-069 is a key component in helping service providers enhance quality of experience by enabling remote device management and monitoring regardless of the macro network type....

Device Management

Think about it —the average household today has 10 IP-connected devices and this is expected to increase to 50 by 2022. Managing and monitoring these devices will become increasingly...

Device Management

Now, you may wonder what we were doing at the Mobile World Congress — other than enjoying beautiful Barcelona and great tapas, of course! Actually, we were there on business, showcasing our...

Device Management

No matter where you looked, cloud-based technology seemed to be front and center, with some 20 vendors discussing the cloud, software-defined networking (SDN), or network-functions...

Events DDI Device Management

One of the operators in attendance even suggested that different tracks for business, operations, and technical departments would be beneficial next year, since the event has grown so...

Device Management

Already, we’re seeing more broadband service providers move towards policies focused on managing bandwidth increases by offering add-ons, tiered packages, and data caps. However, bandwidth...

Device Management

While monitoring technologies will help you understand how today’s average household uses devices for social interaction, work, and entertainment, provisioning these devices is more...

Device Management

However, even with the range of interesting and thought-provoking topics on offer, the media coverage from the first day of the show highlighted the event’s real headliner:

Device Management

Even so, TR-069 is still in its infancy in the cable world. Telcos have been using TR-069 for several years, but unfortunately, not all vendors have implemented the standard the same way....

Device Management

Here’s just some of the myths (and realities!) floating around about the worst bandwidth-hogging applications:

Device Management

Unfortunately, it seems that a large number of device manufacturers are failing to deliver adequate TR-069 support as outlined in the Broadband Forum standard. Some devices fail obvious...

Device Management

We saw this very early on when testing TR-069 devices in our lab, which is why we created the TR-069 Open Interop Program. The program is simple and open to all: manufacturers and anyone...

Device Management

The first factor to look for is scalability. A TR-069 system is really based on two components: the ACS and the CPE WAN Management Protocol (CWMP). The CWMP interacts with the devices while...

General DDI Device Management

1. OTT At top of the list is everything over-the-top (OTT) related, and specifically, how service providers can manage bandwidth with the growing abundance of OTT providers such as Netflix....

Device Management

The difference is that instead of champagne and hot towels, TR-069 offers you the ability to see beyond the subscriber’s gateway and remotely manage customer-premises equipment. Why is this...

Best Practices Device Management

Right now, most MSOs have a small number of TR-069 devices, and many are undertaking in-lab testing to verify compliance and figure out how to best use this new technology. However, some...

Device Management

The global home automation market is expected to reach $36 million by 2015. Without a doubt, consumers are attracted to enhanced security, better living standards, and the added convenience...

Device Management

Industry standards help simplify support for all the new gadgets coming out every week. However, it becomes more difficult to support multiple devices when different manufacturers choose to...

Device Management DOCSIS

Home gateways based on these standards further enable operators to move past the modem, into the home, supporting IP Set Top boxes, IP Phones, IP network-attached storage (whole home DVR),...

General Device Management

Whichever market you exist in as an operator, video as a monetized service has always been a manageable entity in the service delivery model to consumers. New Hybrid and IP gateways...